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You can contact our Client Service by phone at 0120 45 1913 (from Monday to Friday from 10 am to 8 pm and on Saturday and Sunday from 10 am to 6 pm, Japan Standard Time), by e-mail at client.service.jp@prada.com, or through any of our available contact channels.
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Product details
The Explore bag, a perfect synthesis of sophistication and functionality, has a soft, multi-pocket silhouette. Leather enhances the versatile, roomy design completed with refined and iconic details that reflect Prada's artisan tradition.
- Product code: 2VH204_2HE8_F0002_V_OOO
- Removable padded Re-Nylon handle
- Detachable, adjustable woven nylon tape shoulder strap. Maximum length 125 cm - Minimum length 77 cm - Maximum drop 62 cm - Minimum drop 38 cm
- Enameled metal triangle logo on the front
- Zipper closure
- Two external pockets with flap and side-release buckle
- Internal zipper pocket
- Logo-print Re-Nylon lining
- Height: 29.5cm
- Width: 43cm
- Length: 15cm
Main material: Buffalo
To preserve the quality of this product over time, we recommend that you follow these care instructions:- Handle the product gently and avoid overloading it to keep its shape intact.- Avoid direct exposure to sources of light and heat.- Avoid contact with oils, cosmetics and perfumes.- Store the product in the protective bag when not in use.For any other questions, please contact our Client Service in the “Contact Us” section or stop by a Prada store.
For information about products and online orders, please visit the FAQ section or contact our Client Service. You can also get help by filling out the form in the Contact Us section.
Free shipping and returns
Free shipping. We generally process orders within 2-5 working days from order confirmation.
Shipping status can be verified at any time by using the tracking number provided via e-mail. You can also access this information within MyAccount.
You may return the products purchased within 14 days of delivery free of charge if made through our courier. Please note that sale items and hot-stamped personalized products cannot be returned.
Personalized items are delivered within 30 days of order confirmation. Return for customized products is not available, except those differing from the style selected upon personalization.
Prada Packaging
Each Prada order is delivered in sustainably designed and produced packaging.
Contact us
For information about products and online orders, please visit the FAQ section or contact our Client Service. You can also get help by filling out the form in the Contact Us section.
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