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You can contact our Client Service by phone at 0120 45 1913 (from Monday to Friday from 10 am to 8 pm and on Saturday and Sunday from 10 am to 6 pm, Japan Standard Time), by e-mail at client.service.jp@prada.com, or per livechat.
Suggested Questions
Can I return a product purchased online?How can I place an online order?Which are the advantages of registering for My Account?When does the order delivery take place?How can I request a private appointment in a Prada Store?How can I take care of my Prada bag?
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