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Log in or create your personal accountClient Service
You can contact our Client Service by phone at 0120 45 1913 (from Monday to Friday from 10 am to 8 pm and on Saturday and Sunday from 10 am to 6 pm, Japan Standard Time), by e-mail at client.service.jp@prada.com, or per livechat.
Which are the advantages of registering for My Account?
By registering for My Account, you will access a series of exclusive services to make your shopping experience unique.
You can:
- Save various billing and shipping addresses to speed up the ordering process.
- Store credit card information to speed up checkout.
- Archive order history, track order status and easily request returns.
- Create a personalized wish list of your favorite items and share it.
Where can I recover my personal account password?
In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.
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