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You can contact our Client Service by phone at 0120 45 1913 (from Monday to Friday from 10 am to 8 pm and on Saturday and Sunday from 10 am to 6 pm, Japan Standard Time), by e-mail at client.service.jp@prada.com, or through any of our available contact channels.
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Product details
These leather sandals with a classic silhouette have clean lines and simple but refined details. The crisscross style, characterized by a lightweight rubber sole, features the iconic enameled metal triangle logo.
- Product code: 2X3111_3LEM_F0002
- Enameled metal triangle logo
- Rubber sole
- Leather-covered insole
Main material: Calfskin
To preserve the quality of this product over time, we recommend that you follow these care instructions:- Avoid direct exposure to sources of light and heat and store in a dry, well-ventilated place.- Use a slightly damp cloth to clean the soles.- Stuff the shoes with tissue paper to keep their shape and absorb moisture.- Avoid contact with oils, cosmetics, perfumes and abrasive products.- Use with care and store your shoes in the protective bag when not in use.For any other questions, please contact our Client Service in the “Contact Us” section or stop by a Prada store.
For information about products and online orders, please visit the FAQ section or contact our Client Service. You can also get help by filling out the form in the Contact Us section.
Free shipping and returns
Free shipping. We generally process orders within 2-5 working days from order confirmation.
Shipping status can be verified at any time by using the tracking number provided via e-mail. You can also access this information within MyAccount.
You may return the products purchased within 14 days of delivery free of charge if made through our courier. Please note that sale items and hot-stamped personalized products cannot be returned.
Personalized items are delivered within 30 days of order confirmation. Return for customized products is not available, except those differing from the style selected upon personalization.
Prada Packaging
Each Prada order is delivered in sustainably designed and produced packaging.
Contact us
For information about products and online orders, please visit the FAQ section or contact our Client Service. You can also get help by filling out the form in the Contact Us section.
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