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You can contact our Client Service by phone at 0120 45 1913 (from Monday to Friday from 10 am to 8 pm and on Saturday and Sunday from 10 am to 6 pm, Japan Standard Time), by e-mail at client.service.jp@prada.com, or through any of our available contact channels.
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Product details
The Explore backpack has a soft silhouette with multiple pockets, combining a sporty yet refined style. Its roomy and versatile design is made from supple nappa leather, featuring fine details and iconic accents that reflect Prada's artisan heritage.
- Product code: 1BZ080_2DX8_F0038_V_OOO
- Detachable leather handle. Length 52 cm
- Adjustable, detachable woven nylon straps
- Side pockets with flap and buckle
- Enameled metal triangle logo on the flap
- Drawstring closure with flap and buckle
- Re-Nylon logo-print interior with pocket
- Height: 29cm
- Width: 29cm
- Length: 12.5cm
Main material: Lambskin
To preserve the quality of this product over time, we recommend that you follow these care instructions:- Handle the product gently and avoid overloading it to keep its shape intact.- Avoid direct exposure to sources of light and heat.- Avoid contact with oils, cosmetics and perfumes.- Store the product in the protective bag when not in use.For any other questions, please contact our Client Service in the “Contact Us” section or stop by a Prada store.
For information about products and online orders, please visit the FAQ section or contact our Client Service. You can also get help by filling out the form in the Contact Us section.
Free shipping and returns
Free shipping. We generally process orders within 2-5 working days from order confirmation.
Shipping status can be verified at any time by using the tracking number provided via e-mail. You can also access this information within MyAccount.
You may return the products purchased within 14 days of delivery free of charge if made through our courier. Please note that sale items and hot-stamped personalized products cannot be returned.
Personalized items are delivered within 30 days of order confirmation. Return for customized products is not available, except those differing from the style selected upon personalization.
Prada Packaging
Each Prada order is delivered in sustainably designed and produced packaging.
Contact us
For information about products and online orders, please visit the FAQ section or contact our Client Service. You can also get help by filling out the form in the Contact Us section.
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