Orders are typically dispatched within 5 (five) business days from the day after your order. 

As far pre ordered products and/or personalized products which are not yet ready to be shipped at the time of the submitting your order, Prada shall deliver such products at the relevant estimated delivery date (namely within 3 (three) weeks, starting from the sending of the relevant confirmation email, for personalized products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for pre ordered products.

Once the package gets ready to be shipped, you will receive a confirmation e-mail with the tracking number of the courier.

Deliveries are made every day of the week including weekend and holiday from 8am to 9pm and require a signature upon delivery. 

You can select the shipping method (if available) from the drop-down menu and the relevant amount is displayed in the shopping bag.

Our courier cannot deliver to PO boxes or general delivery addresses.

Deliveries are made every day of the week including weekend and holiday from 8am to 9pm and the recipient signature is required.

In the event that nobody is available to sign for the order delivery, our courier will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

A tracking number from our courier will be assigned to each relevant shipment.  

You will receive an e-mail with the tracking number and a link to track the packages.

You can also access this information in My Account.