Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. 

If your order contains more than one item, it might be fulfilled with more shipments, and you will be informed each time up front.

At the end of the buying process you will receive the order acknowledgment email containing a recap of the order that we received, along with the information that we are processing it. We inform you that the content of your order acknowledgment can no longer be changed.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received. 

The order will be confirmed only when you receive the confirmation email to the email address indicated on the order form. 

You will receive a confirmation email for each product as soon as it is ready to be shipped. 

The mails will contain a confirmation and summary of the order in relation to any product ready to be shipped. 

Each order is subject to prior verification of product availability. You will be informed as soon as possible via e-mail in case we are not able to satisfy your request entirely or partially.

As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.

At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. 

Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.

Due to the nature of the products themselves, it is not possible to cancel an order containing definitively personalized products, as they are made according to your preferences.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

You have the opportunity to pre-order a selection of products before their commercial launch or distribution and placement in the market. 

You can buy these items and receive them by the estimated delivery date specified on the product page description, within 8 (eight) weeks starting from the sending of the confirmation email.

Should your pre-order also contain a non pre-order product, the articles will be shipped by means of multiple shipments as soon as they are ready for shipping.

The amount of the pre ordered products will be charged in advance as each relevant confirmation e-mail is sent, even though such products are not ready to be shipped.

The amount of any non-pre ordered products will be charged at the moment of their shipment as the relevant confirmation e-mail is sent.

Upon each shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

Thanks to the AC Factory personalization service you can create your own version of Prada America's Cup sneaker. 

Reinvent the iconic design by choosing between soft leather or patent leather in a wide range of colors, adding your initials, and selecting between a lace-up or strap style.

Our website offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.

If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store” tool or discover similar products.

For more information about sizes, you can check the Size Guide on each product page.

Prada accepts all major credit cards and the other payment methods.

The amount of the products, if not pre-ordered and/or personalised, will be debited only after we have verified your card details, at the same time as we send you the relevant confirmation email and send them to you, according to the payment method you have chosen.

Cash on delivery is not possible.

The amount of any pre ordered products and/or personalized products will be charged before their shipment and as the confirmation e-mail of the relevant order is sent, as soon as we have verified your card details. 

Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.

You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

If you wish to receive the relevant sales document, please contact our Client Service.

Orders placed online may be picked up directly from one of our stores, if the option is available at checkout.

To select this option, choose the store from the suggested list

Once the order is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. 

The order will be available for thirty days after the notification e-mail is sent. 

If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

You can make a phone order by calling our Client Service at the number +33 1 862 66 486 from Monday to Saturday from 9 am to 8 pm and on Sunday from 9 am to 6 pm, Central Europe Time.

As an alternative, you can call one of our stores to receive the same kind of service. Access the "Store Locator" section to find the telephone number and the opening hours of our stores.