Contact us

Please contact our Client Service as follows: By phone at 1-877-997-7232 (from Monday to Saturday from 9 am to 10 pm and on Sunday from 9 am to 8 pm, Eastern Standard Time); By e-mail at client.service.americas@prada.com or per livechat.

Suggested Questions

Can I return a product purchased online?How can I place an online order?Which are the advantages of registering for My Account?How much does shipping cost and how long does it take?How can I request a private appointment in a Prada Store?How can I take care of my Prada bag?
View all FAQs
Book your in-store appointment

Book Your In-Store AppointmentBook Your In-Store Appointment

Explore the collection in an exclusive setting with the guidance of a dedicated expert. A tailored appointment, just for you.Explore the collection in an exclusive setting with the guidance of a dedicated expert. A tailored appointment, just for you.
BOOK NOW

Send us an email

200 characters left

This form is protected via Google reCaptcha invisible technology

By submitting this form, you confirm that you have read and understood the Privacy Statement and acknowledge that your personal information will be used to respond to, and manage your request