If for any reason you are not satisfied with the products purchased on our website, you can return them for free within 14 days from delivery or collection.

Before requesting a return, please ensure that the items comply with our terms of sale.

The products must be returned in the same condition in which they were delivered. 

Please make sure that they are intact and complete, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 

In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

Both for security and for hygienic-sanitary reasons, perfumes and Beauty products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Definitively personalized products cannot be returned. 

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

You can return a product purchased online to Prada Cheongdam store as well. 

Depending on the case, you will be able to receive an exchange or a refund.

On the other hand, if you wish to exchange your order online, simply contact our Client Service: we will organize a return for your order and assist you in placing a Phone Order.

To make a return request, access the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access you will be asked to enter your order number and the e-mail address used to place the order.

Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.

Returns must be shipped in their original box.

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).

After creating a return request through My Account, please call Ilyang Logis by 1588-0002 or contact Client Service to ask for a pick-up of your return parcel. In doing so, please specify your pick up address, telephone number, and preferred date that will have to be confirmed by our courier.

Of course. After creating a return request through our website, please call Ilyang Logis by 1588-0002 or contact Client Service to ask for a pick up of your return parcel. In doing so, please specify your pick up address, telephone number, and preferred date that will have to be confirmed by our courier. 

Returns must be shipped in their original box. 

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories  must be included).

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This verification normally takes up to 5 business days.

The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.

You will receive a confirmation e-mail as soon as we have authorized the refund. 

Your account should be credited within a maximum of 3 days from the date of refund and depending on the refund policy of the payment tool used.