You can select your preferred delivery method at checkout:

• Ground  - complimentary, delivers in 2-3 days Monday-Saturday
• 2nd day - $25, delivers in 2 days Monday-Friday.  Orders placed after 3pm will ship the following day, orders placed after 3pm on Friday will ship on Monday.
• Overnight - $35, delivers the next day Monday-Friday.  For orders of $ 3,000.00 and more (before shipping charges and sales tax) we offer complimentary overnight delivery.  Orders placed after 3pm will ship the following day, orders placed after 3pm on Friday will ship on Monday.
  
  

Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping. All shipments require signature on delivery.  As soon as the package is shipped you will receive an email containing your Tracking Number.

Orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders. We do not ship to P.O. Boxes.

Pre-ordered products and/or personalized products which are not yet ready to be shipped at the time of submitting your order shall be delivered at the relevant estimated delivery date (namely within 5 weeks, starting from the sending of the relevant confirmation email, for personalized products and within 8 weeks, starting from the sending of the relevant confirmation email, for pre-ordered products).

A Tracking Number will be assigned to each package as soon as it is shipped. You will receive an email containing the tracking number and a link to follow the delivery.

We offer the option to place an order online to be picked up directly from one of our Stores. To select this option please choose the store from the suggested list on the Menu.

Once your order is available for pickup, you will receive a notification e-mail to present at the store upon collection, along with your ID.

The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the order has not been picked up, we reserve the right to cancel by giving due notice and reimbursing the full amount paid.

Our delivery service is available worldwide in the countries indicated on our e-store. If you desire your purchase to be delivered to a location other than the one in which you are, you have to change the location on the website menu before placing your order.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase
 

• The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
• The return must be requested within 30 days from delivery of the order.
• The products must be shipped back via our provided courier or taken to a retail store if you prefer an exchange.
• We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Products may be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.

In your parcel you will find a printed return card and your return instructions: kindly follow the directions provided to request your return and send us the products.

Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.

Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund.  This may take between 5 and 10 days. 

The refund is issued directly to the original method of purchase and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.

In-store returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have processed the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund.  This may take between 5 and 10 days.

The refund is issued directly to the original method of purchase and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.

In-store returns are not eligible for a refund, and can only be returned for exchange or store credit. We will send you a confirmation email as soon as we have processed the refund. The credit will be visible in your account within one week (for PayPal orders) or within a maximum of 30 days (for credit card orders) from when you receive our email.

With My Account, you can access a series of exclusive services for an enhanced shopping experience:
 

• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.
• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

You may use this feature to request a general appointment in any of our listed stores or use this feature on our product page to book an appointment for a specific item.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

You may use this feature to locate a certain item in our Stores and contact the store.