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Client Service
You can contact our Client Service by phone at 00 800 800 77232 or by e-mail at client.service.eu@prada.com.
Our Client Services team is available to assist customers in New Zealand with any after-sales enquiries related to their online purchases. You can contact our Client Service by phone at +64 4 831 9336, 7 days a week, 11:00 – 24:00 NZST, by email at client.service.apac@prada.com.
Our Client Services team is available to assist customers in New Zealand with any after-sales enquiries related to their online purchases. You can contact our Client Service by phone at +64 4 831 9336, 7 days a week, 11:00 – 24:00 NZST, by email at client.service.apac@prada.com.

Plastic represents less than 10% of the total packaging purchased by the Group. In 2023, the Group was able to complete the transition from polypropylene to microwave cardboard for sneaker boxes and from plastic to paper for knitted bags.

The Group is committed to purchasing FSC-certified and/or recycled paper/cardboard packaging and to always maintaining this percentage above 95%.

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