From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.

Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section.

At check-out, in case your order contains more than one item, the option to receive the products separately by means of multiple shipments, is already pre-selected.

Should you not change this option, you express your agreement to receive the products separately as soon as they are ready for shipping.

If you wish to receive the entire order as a whole, as soon as the last item is ready for shipping, please simply flag the relevant option.

Please note that the option to receive the entire Order as a whole, is not applicable in case of Orders containing also Pre ordered Products and/or permanently Personalized Products, as defined herein below.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.

If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store” tool or discover similar products.

For more information about sizes, you can check the size guide on each product page.

We accept all major credit cards and the other payment methods expressly indicated in this website.

The amount of the products you ordered will be charged -according to the selected payment method- after we have verified your card details, as each confirmation e-mail is sent which notifies that the product is ready to be shipped.

On the other hand, the amount of any Pre ordered Products and/or Personalized Products will be charged before their shipment and as the confirmation e-mail of the relevant order is sent, still according to the selected payment method and after we have verified your card details.

Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.

You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

You will receive a payment receipt for orders placed on our website.

The buying process is completed when you click the Buy Button, confirming your order (hereinafter the “Order”). A copy of the Order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your Order, its content can no longer be changed.

Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them. Please also make sure you fill in the mandatory field relevant to the acceptance of the Privacy Policy.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received.

If at check-out you have agreed the pre-selected option for receiving multiple shipments and only a part of the products you ordered is available, Prada will ship you only such products and cancel the rest of the order, informing you by sending you the relevant cancellation email.

If, on the other hand, at check-out you have selected the option to receive the entire order as a whole and only a part of the products you ordered is available, you will be contacted by Prada so as to decide whether you agree of receiving your order partially or if you prefer cancelling it.

The Order will be confirmed only when Prada sends the confirmation email to the email address indicated on the order form. Prada will send you the relevant confirmation email for each Product as soon as it is ready to be shipped.

The mails will contain a confirmation and summary of the Order in relation to any Product ready to be shipped, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

If at order check-out you have agreed the pre-selected option for receiving your Order as multiple shipments, Prada will send you a confirmation email each time the shipment of a product takes place.

Orders placed online may be picked up directly from one of our Stores, provided that your Order does not contain any Pre-order Products and/or any Personalized Products, as defined herein below. Orders containing only Personalized Products can be picked up in store.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Please note that Orders are typically delivered between 2–3 business days from the moment the order confirmation e-mail is sent by Prada.

As far Pre ordered Products and/or Personalized Products which are not yet ready to be shipped at the time of the submitting your Order, Prada shall deliver such Products at the relevant estimated delivery date (namely within 3 (three) weeks, starting from the sending of the relevant confirmation email, for Personalized Products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for Pre ordered Products).

Once the package is shipped, you will receive a confirmation e-mail with the tracking number from our courier.

Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.

At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.

No cancellations are possible for Personalized Products based on the definitive nature of their customization, that we perform expressly according to your wish.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

You have the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

All articles for which a pre-order is possible are expressly marked on the Website, and reported herein, as “Pre Ordered Product” or as “Pre Order”.

You can buy these items and receive them by the estimated delivery date specified on the Product page description, within 8 (eight) weeks starting from the sending of the confirmation email.

Should your Pre-order also contain a non Pre-order Product, the articles will be shipped by means of multiple shipments as soon as they are ready for shipping.

The amount of the Pre Ordered Products will be charged in advance as each relevant confirmation e-mail is sent by PRADA, even though such products are not ready to be shipped.

On the other hand, the amount of any non-Pre Ordered Products will be charged at the moment of their shipment as the relevant confirmation e-mail is sent.

Upon each shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

You have the opportunity to personalize a selection of products by adding removable or non-removable customizations.

Under the section “Prada My Character”, the website gives you the option to choose between:
 

• a removable personalization (personalization service with metal elements), and
• a permanent personalization by adding non-removable customizations (by way of example, through hot-stamped personalization service) (hereinafter “Personalized Products”).

This way, you will be able to go ahead choosing your item from a selection of styles and to view a rendering of your choice before finalizing your purchase.

You can order Personalized Products and receive them by the estimated delivery date specified on the product page description, within 3 (three) weeks starting from the sending of the confirmation email.

Should your Order for Personalized Products also contain non Personalized Products, the articles will be delivered separately as soon as the Products become ready to be shipped.

The amount of the Personalized Products will be charged in advance as each relevant confirmation e-mail is sent by PRADA, even though such products are not ready to be shipped.

On the other hand, the amount of any non- Personalized Products will be charged at the moment of their shipment as the relevant confirmation e-mail is sent.

Upon each shipment you will then receive an email with the tracking number of the shipping so that you can track it on the courier's website.

No returns are possible for Orders of Personalized Products provided that these Products are permanently modified and specifically personalized for our clients.

Delivery service is available for all online Orders. Customers also have the option to pick up directly from our designated Stores, provided that the Order does not contain any Pre-Order and/or any Personalised Products.

Please note Orders will take 1 to 3 days to process and are typically delivered between 1 to 3 business days from the moment the Order confirmation email is sent by Prada. Orders containing Fragrances can only be shipped Ground.

All of our Orders are shipped through CTC-Express. We offer:

• Standard delivery - delivery in approximately 1 to 3 business days

For Pre-Order and/or Personalised Products which are not yet ready to be shipped, Prada shall deliver such Products at the relevant estimated delivery date – starting from the date of the Confirmation email, within 5 weeks for Personalised Products; and within 8 weeks for Pre-Order Products.

All Orders must be shipped to a valid address, the courier will not be able to ship to P.O. Boxes, poste restante or freight forwarder addresses.

A CTC Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery. If your Order contains Pre-Order and/or Personalised Products which will be shipped as the Product(s) become available, or if you have selected the option to receive multiple shipments, you will receive a Tracking Number for each relevant shipment. You can also track your Order through My Account section.

Deliveries are Monday – Friday, 9am to 7pm. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Orders placed online may be picked up directly from our designated Stores provided that it does not contain any Pre-Order and/or Personalised Products. 

To select this option, please choose your preferred Store from the list at checkout.

Once your Order is ready for in Store pick up, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification.  To have someone pick up the Order on your behalf, the designated person will need to show the Order confirmation, and a government-issued ID that matches the name on the Order.  If for any reason you are unable to pick up your Order within 7 days, we reserve the right to cancel the Order and a refund will be issued.

If for any reason you are not satisfied with the Products purchased on our website, we offer free return within 30 days from delivery, provided that the Products comply with all the Return Conditions in accordance with our terms of purchase.  Return request must be submitted within 16 days of the date of delivery; items must then be shipped back within 14 days of receiving your return number.

In specific Holiday periods, extended returns may be possible, as indicated in detail by a dedicated message on the website.

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:
 

• Original Government Uniform Invoices must be included upon returns
• The Products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging.  The Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
• In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged
• Fragrance must be returned unopened and in its original packaging
• The Products must be shipped back through CTC
• The order can only be returned from the same Location it was delivered to

Please note that return is not possible for permanently modified Personalised Products as they have been specifically customised for our clients.

A Return Instruction form will be included in your order package.

To request a Return Number:

• Log in to the “Return” section on the website or directly to your “Account”. Enter your Order number and the email address associated with your original Order
• Complete the online form with all requested information, such as the details of the single models, the precise quantity of the items you wish to return, and the reasons for the return.
• A Return Authorization email will be sent to you

To ship your return:

• Affix the prepaid return shipping label to the outside of the package
• Organise a pick-up with CTC-Express by calling (02) 8792 5555 Monday – Friday 9AM to 6PM. Please provide the Return Tracking number from the pre-printed return shipping label, as well as your address, telephone number and preferred date of collection. CTC-Express will confirm the pickup schedule accordingly

Alternatively, you may also contact our Client Service to arrange the return pick-up 7 days a week, 7AM – 8PM

Upon receipt of the returned package, we will verify the condition of the items before accepting your return and authorising the refund. This process may take up to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the Order purchased, and in the same currency. Please note that we will refund the purchase price of the returned Product(s), sales tax included, less the original shipping costs, if any.

We will send you an Order Refund email as soon as we have issued the refund. Your account should be credited within a maximum of 30 days from the date of refund and depending on the refund policy of the payment tool used.

Can I return my online purchase in a store?

Certainly. Depending on the case, you will be able to receive an exchange, a store credit or a refund.

On the other hand, if you wish to exchange your order online, simply contact our Client Service: we will organize a return for your order and assist you in placing a Phone Order.

With My Account, you can access exclusive services for an enhanced shopping experience:

• Save your addresses and card details for a quicker checkout next time
• Track Order status and request a return online
• Review past purchases at a glance
• Create a personalised wish list of your favorite items and share it
• Sign up for Newsletter

In all sections where you can log in, you can access the “forgot password” button to receive an e-mail with a link to create a new password.

By logging into My Account, you can create a personalised wish list of your favorite items, print it and share it.

From our main page, you can use this tool to request an appointment to visit any of the listed Stores.  You will also be able to select your preferred date and time frame for the visit.

While browsing our e-store, starting from any item of your interest you can use this tool to request an appointment in any of the listed Stores. While doing so, you can easily select your preferred store, date and time frame.

Click HERE to locate a certain item in our Stores and contact the store. You can also request an appointment in any of the listed stores.