GENERAL TERMS AND CONDITIONS OF SALE

1. Introduction

1.1. The sale of "Prada” branded products executed remotely through this site (hereinafter referred to as the "Website") is governed by the following General Terms and Conditions of Sale.

The products offered on the Website are sold directly by Prada Germany GmbH (hereinafter referred to as "PRADA”). PRADA is a company incorporated under German law, with registered office at Residenzstrasse 10, D-80333 München, Germany, tax code and VAT no. DE811868807, registered in the Companies' Register of Amtsgericht München number 182593.

1.2. The use of the remote sale service governed by the General Terms and Conditions of Sale hereof is exclusively reserved to consumers (hereinafter referred to individually as "Customer" or, collectively, "Customers") meaning natural persons acting for purposes predominantly not related to the business, entrepreneurial, artisanal or professional activities possibly carried out, over the age of 18 (or, if younger, but at least at the age of 16, authorised by their legal representative).

The resale or transfer of the products purchased on the Website for any commercial or professional purpose whatsoever is expressly prohibited.

1.3. The products offered for sale on the Website may only be delivered to an address in Germany, excluding Heligoland and Büsingen.

1.4. The languages used to execute the sale contract through the Website hereof are: German and English.

1.5. The General Terms and Conditions of Sale hereof are published on the Website for Customers’ information, storage and reproduction purposes, in compliance with the applicable laws currently into force.

1.6. The purchase of the products is exclusively governed by the General Terms and Conditions of Sale published on the Website and incorporated at the time of the relevant purchase in accordance with section 3.7 below.

PRADA reserves the right to amend the General Terms and Conditions of Sale hereof at any time.

Any amendments shall only be effective in respect of purchases made after the date the new version of the General Terms and Conditions of Sale is published.

The replacement of the General Terms and Conditions of Sale hereof with a new version automatically implies the non-applicability, ineffectiveness and non-enforceability of the former version with respect to purchases made after such previous version is removed from the Website, also in the event such General Terms and Conditions of Sale are in any way accessible and/or available to the general public through other internet websites other than the one indicated above.

2. Product availability

2.1. The Customer acknowledges that the products offered by PRADA on the Website (hereinafter referred to as the "Products") are limited in number and he/she is therefore aware that PRADA shall need to check their availability at the time of the order placement prior to the acceptance of the order.

2.2. Occasionally the availability of certain Products may incur inconveniences. In such circumstances, PRADA shall inform the Customer promptly (and in any case within the deadlines specified below) by email that the order placed cannot be accepted.

In the event the order is only partially available, the Customer will be informed about that. However, the Customer agrees and accepts to receive only the Products available, unless he/she has selected on the Website the option to receive the entire order as a whole. In such case the Customer will be asked if he/she either wishes to receive the Products that are available or fully cancel the order.

2.3. PRADA reserves the right to vary the articles sold on the Website at any time, without any notice prior to acceptance of the order.

3. Ordering process

3.1. Each Product offered for sale on the Website can be viewed by following a dedicated link displaying the article's photographic images, unit price, colours and sizes (if applicable). For those Products expressly marked on the Website as "Pre Order” or as "Pre Ordered Product” or as "Personalized Products” being not yet ready to be shipped, the relevant dedicated link will also show the relevant estimated delivery date.

3.2. The Customer may purchase one or more Products, for a maximum of 4 units per Product, except as provided for certain types of Products. PRADA reserves the right to vary at any time the limitations to the number of Products that can be purchased through the Website.

3.3. The Products selected by the Customer shall be placed into a special section (hereinafter referred to as the "Shopping Bag").

A description of the Products, including measures or sizes (if applicable), together with one or more photographic images in digital format clearly showing the Products, shall be included in the Customer's Shopping Bag.

3.4. Although PRADA constantly takes steps to ensure that the photographs displayed on the Website accurately reflect the original products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer. As a result, PRADA shall not be responsible for any possible inadequacy of the graphic representations of the Products displayed on the Website if due to the above technical reasons.

3.5. To view the Products selected and the total price of the purchase order including shipping costs, please visit the Shopping Bag page.

Before confirming the relevant order (hereafter referred to as the "Order"), the Customer is required to check the accuracy of the contents of the Shopping Bag and fill in the Order form in accordance with the instructions provided on the Website. The ordering process allows the Customer to check and amend any errors on the overview of the Shopping Bag page before submitting its Order to PRADA.

3.6. The ordering process is completed as soon as the Customer presses the relevant final Order confirmation button (hereinafter referred to as the "Buy Button"), thereby validating his/her Order, which will be directly submitted to PRADA.

After pressing the Buy Button, the Order will be binding and the contents of the Order may no longer be modified by the Customer.

3.7 Before confirming the Order, the Customer is required to confirm that he/she has read and accepted the General Terms and Conditions of Sale hereof. At the end of the ordering process, it is advisable that the Customer save or print off the General Terms and Conditions of Sale.

3.8. The ordering process must be fully completed; failure to do so entails that the Order cannot be submitted to PRADA.

3.9. Each Order and the Customer’s data required for the purchase shall be stored by PRADA for the time period provided for and in compliance with the applicable laws currently into force.

Any use of the Customer's data for purposes other than the purchase shall be subject to the relevant Customer’s prior and express consent pursuant to the conditions set forth in the "privacy policy statement" published on the Website.

3.10. Customers who have registered to log in the reserved area of the Website may check their Order status by logging in such area and accessing the ‘My Orders’ page.

3.11. The Customer is aware that he/she is responsible for the accuracy and truthfulness of any data entered on the Website or otherwise used at the time of the Order.

3.12. The Customer is aware that on the Website he/she may have also the opportunity:

  • to pre-order a selection of Products before their commercial launch or distribution and placement in the market, and
  • to order Products which he/she wishes to permanently personalize by adding non-removable customizations according to the modalities indicated on the Website (by way of example through hot stamping).

The Customer acknowledges that such Products are not yet available for the delivery at the time of the submitting of the relevant Order. The Products which may be pre-ordered by the Customers are clearly identified and marked on the Website through the wording "Pre Order” or "Pre Ordered Product”, and the Products which may be personalized by the Customers are clearly identified and marked on the Website through the wording "Personalized Products”.

3.13. The Customer acknowledges and agrees that if he/she pre orders a Product and/or orders a Personalized Product, the relevant price shown on the Website and displayed in the Shopping Bag section shall be charged in advance to the Customer at the moment of the receipt of the Confirmation Email, as defined in the below section 4.2, although the Pre Ordered Product and the Personalized Product are not ready to be shipped at that moment.

The Pre Ordered Product and the Personalized Product will be delivered to the Customer within the relevant estimated date specified in the Product page description.

In case the Order sent by the Customer contains also one or more Pre Ordered Products and/or Personalized Products in addition to the Products already available, all the relevant prices related to such Order shall be charged in advance to the Customer at the moment of the receipt of the Confirmation Email, even if such Pre Ordered and Personalized Products will be delivered at the relevant estimated delivery dates specified in the Product pages description.

3.14. Any further specification related to the payment, delivery and confirmation of the Pre Ordered Products and of the Personalized Products are referred below in the respective sections.

3.15. The Customer acknowledges and agrees that, except for what is specifically provided herein for the Pre Ordered Products and for the Personalized Products, the other sections of these General Terms and Conditions of Sale hereof will be applied also to the Pre Ordered Products and to the Personalized Products.

4. Execution of contract

4.1. Upon confirmation of the Order by pressing the Buy Button, the binding Order is submitted to PRADA for processing. After placing the binding Order, the Customer will receive without undue delay an e-mail acknowledging that PRADA has received the Order. However, this does not mean that the Order has been accepted. PRADA's acceptance of the Order and the conclusion of the contract will take place as described below in section 4.2.

The Order placed by the Customer shall only be processed by PRADA if the entire purchasing process has been duly completed, without any error being reported by the Website.

4.2. The contract by and between PRADA and the Customer is executed as soon as the Customer receives one or more confirmation email from PRADA (hereinafter referred to as the "Confirmation Email"), which will be sent without undue delay, but at the latest within 7 (seven) days from receipt of the Order.

The Confirmation Email shall be sent to the address indicated by the Customer in the order form and shall set forth the relevant confirmation and a summary of the terms and conditions of the sale, such as: the Product's description and main features, the total order price, including any shipping costs, the address for complaints, information on after-sale services, on the Customer’s right of withdrawal and its exercise as well as these General Terms and Conditions of Sale.

4.3. PRADA reserves the right to not accept the Order placed by a Customer in the following events:

a)  the Products included in the Order are unavailable notwithstanding what is applicable to Pre-ordered Products;
b)  there is a dispute between PRADA and the Customer relating to a previous Order;
c)  the Customer breached the General Terms and Conditions of Sale on previous occasions or has not fulfilled his/her obligations arising therefrom;
d)  it emerged that the Customer is purchasing the Products in order to resell them or sell them for commercial or professional purposes;
e)  the Customer has been involved in, or is suspected of, illegal or fraudulent activities.

In such events, PRADA shall inform the Customer by email, within 30 (thirty) days from the date of receipt of the Order, of the cancellation of the Order received. In such case, no Order shall be deemed to have been accepted by PRADA.

4.4. In the event of partial availability of the Products, if the Customer has selected the option to receive the entire Order as a whole, he/she will be asked if he/she either wishes to receive the Products that are available or fully cancel the Order.

If the cancellation is only partial, the Customer shall only be charged for the price of the Products actually purchased.

The Customer agrees and accepts to receive only the Products available, unless he/she has selected on the Website the option to receive the entire Order as a whole.

5. Price and Method of Payment

5.1. The prices of all Products offered for sale on the Website are inclusive of VAT.

5.2. The relevant prices shall be shown in Euro (EUR).

5.3. The total price displayed in the Shopping Bag includes shipping costs possibly applicable, which shall be indicated separately.

In any event, PRADA shall seek the Customer’s express consent to charge any additional cost.

5.4. The prices shown on the Website and displayed in the Shopping Bag section, upon confirmation by the Customer of the Order or the Pre Order by pressing the Buy Button, shall be charged to the Customer, provided that the Products ordered are available in that moment, except for the Order containing Pre Ordered Products and/or the Personalized Products for which the relevant amount shall be charged in advance according to the following clause 5.6, even if they are not yet ready to be shipped at that moment.

PRADA reserves the right to modify the prices of the Products offered for sale on the Website at any time and without notice. This does not apply for Orders already placed by the Customer.

5.5. PRADA only accepts credit cards and the other payment methods expressly indicated on the Website.

5.6. For the purposes of credit card payments, the Customer confirms and warrants that he/she is the owner of the credit card used for the purchase and the accuracy of all the relevant data entered at the time of purchase, such as: credit card number, expiry date and, if applicable, the security code.

Transaction amounts shall be charged to the Customer only following:

(i) the verification of the credit card data, (ii) receipt from the company issuing the credit card used by the Customer of the debit authorisation, and (iii) PRADA's confirmation that the product is available and, in any event, after the Order is ready to be processed.

Both for the Orders containing only Pre Ordered Products or Personalized Products and for the Orders containing also Pre Ordered Products and/or Personalized Products the total transaction amount will be charged for all Products – namely all those Products already available at that moment, and the Pre Ordered Products and/or the Personalized Products not yet ready to be shipped at that moment - at the moment of the Confirmation Email.

No amount will be charged at the time of submission of the Order.

5.7. For the purposes of payment through other payment service providers, the Customer confirms and warrants that he/she is the owner of the account used for the purchase.

Customers shall only be charged the relevant transaction amounts after receipt of the Confirmation Email from PRADA.

5.8. The purchased Products shall only be shipped after due payment of the amount owed by the Customer.

In the event the Customer cannot be charged the amounts due for any reason beyond the control of PRADA, the purchase contract shall be cancelled after the fruitless expiry of a reasonable period for payment set by PRADA.

5.9. In the event one or more Products are unavailable and the Customer has decided not to fully cancel the Order, he/she shall only be charged the price of the available Products and the possible related shipping costs.

6. Delivery

6.1. The Customer will receive the Products separately as soon as they are ready for shipping, unless the Customer has selected on the Website the option to receive the entire Order as one shipment. This does not apply if partial delivery is unacceptable to the Customer. The Products shall be delivered to the address indicated by the Customer in the Order. The Customer's signature or the signature of an authorized person shall be requested upon delivery of the Products. PRADA will bear any additional shipping costs, if any, caused by the separate deliveries.

6.2. For security reasons, PRADA shall not process any order addressed to a post office box or accept any order that does not allow to identify the natural person held to be the recipient of the order and the relevant address.

6.3. The Products offered for sale on the Website may only be delivered to addresses in the countries indicated above (section 1.3). In light of the foregoing, any Order entailing delivery outside of these countries shall be automatically rejected upon processing of the Order.

6.4. In the event the Customer is subject to the application of shipping costs, such costs shall be indicated expressly and separately from any other cost or expense upon completion of the filling in of the Order and prior to pressing the Buy Button.

6.5. The term within which PRADA is required to deliver the Products purchased in the absence of indication of an agreed delivery date or estimated delivery date at the time of the conclusion of the contract, is 15 (fifteen) days of the date of execution of the contract, with the exception of events of force majeure or unforeseeable circumstances. In every case in which the relevant Order refers to Pre Ordered Products and/or the Personalized Products, the delivery date shall be longer than 15 days and PRADA shall deliver these Products at the estimated delivery dates or during the estimated delivery period agreed upon with the Customer, as shown to the Customer in the Product page description.

6.6. In the event PRADA does not deliver the Products ordered within the above term, the Customer can request that PRADA delivers such Products within an additional term adequate to the circumstances in accordance with the applicable laws currently into force.

The Customer shall in any event have the right to immediately terminate the contract if the Product ordered is not delivered within the additional term specified.

6.7. PRADA shall have the right to split the Order into multiple shipments, according to the availability of the Products for delivery, and the Customer will receive the Products separately upon their availability to be shipped , unless he/she has selected on the Website the option to receive the Order as a whole. PRADA may either charge the Customer for the Products as and when these are shipped or as a single payment.

6.8. As soon as the purchased Product is shipped, the Customer shall receive an email to the address indicated in the Order. Such email shall contain a shipment tracking code and an exclusive link that will allow the Customer to real-time monitor the delivery.

PRADA's Customer Service shall provide the assistance required for any potential problem relating to the delivery. Customers may contact PRADA's Customer Service by email at: client.service.eu@prada.com.

6.9. Alternatively to the delivery by courier, the Customer may request to collect the Products purchased directly from a store which may be selected on the Website at the time of the purchase, provided that the relevant Order does not contain any Pre Ordered Products and/or any Personalized Products. In the event the Customer does not collect the Products within 30 (thirty) days of receipt of the email informing him/her that the Product is available for collection, the sale may be cancelled by PRADA. In such case, the Customer shall be informed by email of such cancellation and shall be refunded any amounts already paid.

6.10. The Customer shall bear the risk of loss or damage to the Products from the moment in which he/she, or a third party appointed by the Customer and other than the carrier, physically takes possession of such Products.

In the event, on the other hand, the loss or damage to the Product occurs prior to the physical delivery to the Customer or a third party appointed by the Customer, PRADA shall refund the Customer any amounts already paid.

7. Product Conformity

7.1. At the time of delivery, PRADA kindly asks the Customer to check the Products in order to ascertain that they match the articles ordered and that they do not show any manufacturing defects or lack of conformity. The sale of "PRADA" Products is subject to the legal warranties provided for under the applicable laws, as well as to any additional contractual guaranties possibly provided to the Customer.

7.2. In the event of existence of manufacturing defects or lack of conformity, the Customer shall be entitled to demand that the products conformity be restored either through fixing or replacement of the Product, free of charge, unless the remedy demanded is objectively impossible or excessively onerous compared to the other remedy. If any of the cases provided for by the law applies, the Customer may request a congruous reduction in price or the termination of the contract and subsequent refund of the purchase price paid. PRADA is only liable for the lack of conformity of the Products if the claim for lack of conformity is raised within two (2) years from the delivery of the corresponding Product.

7.3. In order to notify the existence of product defects and lacks and to demand one of the remedies listed above, Customers may contact PRADA to the addresses indicated in section 12 below.

8. Returns and refunds - Right of withdrawal

8.1. The Customer has the following right to withdraw from the contract:

Instructions on the right of withdrawal

Right of withdrawal

The Customer has the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the last good.

To exercise the right of withdrawal, the Customer must inform PRADA (Prada S.p.A., Via Orobia no. 3, 20139 Milan, Italy, +800 800 772 32, client.service.eu@prada.com) of its decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The Customer may use the attached model withdrawal form, but it is not obligatory. The Customer can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on PRADA's website www.prada.com. If the Customer use this option, PRADA will communicate to the Customer an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for the Customer to send its communication concerning its exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If the Customer withdraw from this contract, PRADA shall reimburse to the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer's choice of a type of delivery other than the least expensive type of standard delivery offered by PRADA), without undue delay and in any event not later than 14 days from the day on which PRADA is informed about the Customer's decision to withdraw from this contract. PRADA will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement. PRADA may withhold reimbursement until PRADA has received the goods back or the Customer has supplied evidence of having sent back the goods, whichever is the earliest.

The Customer shall send back the goods or hand them over to PRADA as communicated in the parcel documents (the address can be requested by contacting the E-commerce Client Service, Via Orobia no. 3, 20139 Milan, Italy, client.service.eu@prada.com), without undue delay and in any event not later than 14 days from the day on which the Customer communicates its withdrawal from this contract to PRADA. The deadline is met if the Customer sends back the goods before the period of 14 days has expired. The Customer will have to bear the direct cost of returning the goods. The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8.2. Without affecting any rights of the Customers set forth in section 8.1 the Customers are kindly asked to follow the following procedure when returning the Products, which is, however, not a precondition for the valid exercise of the right of withdrawal:

8.2.1. Customers may use the specific form accessible in the "Returns" section of the Website or directly in the "My Account" section if the relevant Customer is registered on the Website. The Customers are asked to: (i) fill in the online form with the information required, (ii) apply on the parcel the sticker with the return address found therein, (iii) prompt a withdrawal request to the courier appointed by PRADA by sending an email to prada.it@dhl.com with a copy to client.service.eu@prada.com, specifying the address, telephone number and the selected date of collection of the parcel, such date to be confirmed with the courier.

A form with the instructions for product returns shall be put into each parcel containing the Products purchased.

8.2.2. In the event the Customer complies with the procedure set forth in the preceding paragraph, the courier appointed by PRADA shall collect the parcel containing the Products to be returned with no charges to the Customer.

If, on the other hand, the Customer does not comply with such procedure, the return costs in the delivery shall be borne by the Customer as set forth in section 8.1.

8.3. Products must be returned in the same conditions in which they were delivered. The Customer must therefore ensure that the Products are intact and complete as delivered, that they have never been used or worn over and beyond a trying-on or a test as well as damaged in any way, and returned in their original packaging, equipped with all the labels they were received with. In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged by the Customer. The Customer is also informed that, based on security and hygienic-sanitary reasons, perfumes may not be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. PRADA will check the packaging and conditions of each Product returned, being the substantial integrity of such Products an essential requirement for the exercise of the right of withdrawal.

PRADA reserves the right to reject the return of such Products that should result to have been damaged, deteriorated, stained by the Customer or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.

In the event the return is rejected, PRADA will send a specific notice to the Customer and will consequently not proceed to credit the amount paid by the Customer, unless the Customer provides proof that PRADA has suffered no or a lower loss. Other rights for claim compensation for any damage attributable to the Customer's behaviour shall not be affected by this Section 8.3.

8.4. The return of Products under this section is only permitted in respect of purchases made on the Website.

8.5. In consideration of the fact that the Personalized Products are products permanently modified, and personalized specifically for the Customer, and that their original manufacture cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer in relation to any Personalized Products. Accordingly, the provisions contained in this Section 8 will not apply to the Personalized Product, being understood that the exclusion of the Personalized Products from the right of withdrawal will not affect the application of the legal guarantees, provided for in the above Section 7, also to such Products.

9. Limitation of liability

9.1. PRADA’s liability for damages caused by slight negligence is limited to damages arising from the breach of material contractual obligations, the fulfilment of which is prerequisite to the proper execution of the agreement and in the observance of which the Customer regularly trusts and is entitled to trust; in this case, however, liability shall be limited to the typically foreseeable damage.

9.2. The aforementioned limitations of liability shall apply to all claims for damages irrespective of their legal basis, with the exception of damage claims filed by the Customer (i) for intent, (ii)pursuant to the German Product Liability Act, (iii) for defects fraudulently concealed, (iv) for defects which are covered by a guarantee that was given regarding the quality of a product (in this context, where applicable, the guarantee and/or limitation period laid down in the guarantee shall apply), (v) for death, damage to body or health, or (vi) for gross negligence.

10. Product authenticity and intellectual property rights

10.1. PRADA warrants the authenticity of all the Products offered for sale on the Website.

10.2. The "PRADA" trademark, as well as all the figurative and non-figurative marks and, more generally, all the other trademarks, illustrations, images and logos found on the "PRADA" products, relevant accessories and/or packaging, whether registered or not, are and shall remain exclusive property of the PRADA Group. The reproduction, in whole or in part, modification, tampering or use of such trademarks, illustrations, images and logos, for whatever reason and on any support, are strictly forbidden.

11. Governing law

11.1. General Terms and Conditions of Sale hereof are governed by German law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the Customer applicable in the country of habitual residence of the Customer.

11.2. In the event of a dispute arising from the interpretation and/or application of the General Terms and Conditions of Sale hereof, the court of the place where the Customer is domiciled or resident shall have exclusive and mandatory jurisdiction.

Alternatively, the Customer may opt for one of the out-of-court dispute settlement procedures provided for under the applicable laws currently into force, such as the platform provided by the European Commission, available on the website http://ec.europa.eu/odr.

12. Contact details

12.1. For any complaint, additional information or assistance relating to the Website or to the purchasing process and, in any event, for any request for information and/or clarifications in respect of the General Terms and Conditions of Sale hereof, Customers may send an email to the following address: client.service.eu@prada.com or contact the E-commerce Client Service, Via Orobia no. 3, 20139 Milan, Italy, or may call our international toll-free number 00800 800 PRADA - 00800 800 77232.

Last updated: January 25th, 2019

 

Attachment to the Terms: PRADA withdrawal form

 

To PRADA S.p.A., c/o PRADA’s Customer Service, with address at Via Orobia no. 3, 20139 Milan, Italy.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following goods (*)/the provision of the following services (*) ordered via the Platform, with the following references:

Ordered on (*)/Received on (*)

__________________________________

Name of consumer(s)

__________________________________

Address of consumer(s)

__________________________________

Signature of consumer(s) (only if on paper)

__________________________________

Date

__________________________________

(*) delete as appropriate.

PRADA reminds the Customer that he/she can withdraw from the contract without any expenses by using the on-line form accessible in the "Returns" section of the PRADA’s website.

 

SALES OMNICHANNEL

1. Overview

1.1. Any sale of products bearing the Prada Group trademarks (the “Products” or the “Product”) concluded by means of distance sale, including sale subject to customer satisfaction, shall be governed by these General Terms and Conditions of Sale.
The Products are sold directly by the Prada Group company, located in one of the countries belonging to the European Economic Area, in the United Kingdom or in Switzerland, which is responsible for the sales point or commercial structure that manages the sale process of the Products to the consumer (hereinafter referred to as the “Company”) or that delivers the Product, in case of sales subject to satisfaction.
The Company’s details shall be specified in the Purchase Offers, as well as in the delivery note or receipt issued by the sales point and in the Confirmation of Sale as defined below.
These General Terms and Conditions of Sale contain important information on the rights and obligations of consumers, as well as the limitations and exclusions applicable to them, and govern the distance sale between the Company and the consumer.

1.2. The use of the distance sale service governed by these General  Conditions of Sale is reserved exclusively for consumers (“Customers” or “Customer”) understood as natural persons acting for purposes that are not primarily related to their own commercial, industrial, productive, entrepreneurial, artisan or professional activity, over 18 years of age (or, if under age, having attained legal capacity in accordance with the rules of their country, and/or acting with the consent of or through their legal guardian or authorised by their legal representative), or as legal persons acting for purposes other than resale and, more generally, business purposes.
The resale or transfer for any commercial or professional purposes of the purchased Products is expressly prohibited.

1.3. The Products may only be delivered in the Country hosting the registered office of the Company in which the sales point or the commercial structure that manages the relevant sales process is based. The Customer is invited to contact the customer service to verify whether the Company may also deliver in other territories.

1.4. The languages used for the conclusion of the distance sale contract are: English, Italian, French, German and Spanish.

1.5. These General Terms and Conditions of Sale are made available to the Customer to allow him/her to know, store and reproduce them in accordance with the regulations in force.

1.6. The contract of sale relating to the Products is governed exclusively by the General Terms and Conditions of Sale in force at the time when the Customer makes his/her purchase request, receives the sale proposal, or receives the Products subject to satisfaction pursuant to the regulations in force and in accordance with the procedure set out in Articles 3.1, 3.2 and 3.3.

1.7. “Distance Sale Subject to Satisfaction” means any sale concluded following the Customer’s approval of the Products made available to him by the Company within the terms indicated by the Company or, in the absence of approval, following their failure to be returned within the return terms indicated in the Purchase Offer Subject to Satisfaction.

2. Product Availability

2.1. The Customer acknowledges that the Products are limited in number and is therefore aware that the Company must check their availability at the time of receipt of the purchase request by the Customer. The Company will use every reasonable effort to ensure that the availability of the Products is as up to date as possible.

2.2. There may be occasional inconveniences in relation to the availability of certain Products. In such circumstances, the Company will promptly inform the Customer (and in any case within the terms specified below), by e-mail and/or telephone, that his/her purchase request has not been accepted due to the unavailability of the Products, possibly inviting the Customer to confirm his/her request with regard to available Products only, by sending/submitting a new purchase request.

2.3. The Company reserves the right to change the Products offered for sale at any time, without prior notice.

3. Purchasing procedure

3.1. The Customer’s interest in purchasing the Products is collected by the Company by telephone or by other telematic, digital or paper means, or in the shops. Following the indications received from the Customer, the Company will send an email summarising the purchase request (“Purchase Offer”) or, in the case of Distance Sale Subject to Satisfaction, an email summarising the Products that will be made available to the Customer (“Purchase Offer Subject to Satisfaction” and, together with the Purchase Offer, “Purchase Offers”).
The Purchase Offers shall contain all the pre-contractual information useful for the possible subsequent conclusion of the sale, such as, by way of example, the Company’s details, the description of the Product, the sizes, of the colour, the quantity, the price, the right of withdrawal and the modalities for exercising it as well as, in the Purchase Offer Subject to Satisfaction the compulsory period of time within which the Customer must confirm his/her or her acceptance of all or some of the Products received as well as any other information necessary for the valid execution of the contract according to the applicable mandatory law and, in attachment or by link, the General Terms and Conditions of Sale and the Privacy Policy. The Purchase Offer shall also contain the pay by link to make the payment of the Products’ price. Purchase Offers are for a fixed period of time.
At the end of the period indicated in the Purchase Offer, the Customer may no longer proceed with the pay by link payment and any intention to purchase expressed by the Customer after the expiry of the period will not be considered valid. The Company, therefore, shall not be liable for any sale of the Products to third parties or for any change in the Products’ prices . In this case, the Customer shall again express to the Company his/her interest in purchasing the Products in accordance with this Article 3.1 and shall receive a new Purchase Offer including a new payment link.

3.2. The Customer must check the accuracy of the Purchase Offers’ content and report any errors, additions or changes to their content. The Company will therefore send new Purchase Offers with the changes indicated by the Customer by email.
In the event of a distance sale other than a sale subject to satisfaction, the Customer shall confirm the Purchase Offer directly upon execution of payment of the of the Products’ price, via the pay by link contained in the Purchase Offer, within the terms indicated therein. Direct payment of the purchase price shall be construed as an express and unequivocal manifestation of the Customer’s intention to purchase the Products in accordance with the Purchase Offer received, as well as full acceptance of these General Terms and Conditions of Sale (which must be saved by the Customer) and of all the terms indicated in the Purchase Offer, as well as confirmation by the Customer that he/she has read the Information on the processing of personal data (hereinafter “Purchase Confirmation”).
In the event of a Distance Sale Subject to Satisfaction, the Customer must indicate to the Company his/her approval of all or part of the Products by the date indicated in the Purchase Offer Subject to Satisfaction.

3.3. The purchase is concluded when the Customer pays the price.
In the event of a Distance Sale Subject to Satisfaction, the Customer expressly acknowledges the Company’s right to temporarily block an amount in the Customer’s payment card equal to the total price of the Products made available to the Customer, it being understood that no charge will be made for Products returned at the end of the period granted for the expression of satisfaction, without prejudice to the provisions of article 8.12 below.
If the Customer expresses his/her interest in purchasing a Product that is currently unavailable from a sales point, the sales point will send the Customer a summary of the Products ordered and the relevant prices by email, making available the General Terms and Conditions of Sale and the Privacy Policy.

3.4. The Company will store each Purchase Offer and Purchase Offer Subject to Satisfaction as well as the Customer’s data required for the purchase for the period of time and in accordance with the conditions provided for by the applicable legislation.
The sale of the Products to Customers in accordance with the General Terms and Conditions of Sale implies the processing of the Customers’ personal data by the Company. In particular, the Company shall process the Customer’s personal data in accordance with EU Regulation No. 679/2016 (“GDPR”) and/or any other applicable personal data protection legislation. The purposes and methods of processing are specified in the “Privacy Policy” provided to the Customer.

3.5. The Customer is aware that he/she is responsible for the correctness and truthfulness of all data transmitted to the Company and contained in the Purchase Offers confirmed by the Customer.

4. Execution of the contract

4.1. The contract of sale shall be deemed to have been executed:

a) in the event of a distance sale other than Distance Sale Subject to Satisfaction, at the moment when the Customer makes payment, thereby acquiring the right to receive the Products indicated in the Purchase Offer. The Company will send the Customer one or more e-mails confirming receipt of payment and the imminent shipment of the Products purchased (hereinafter referred to as “Sale Confirmation”).
The Sale Confirmation will also contain a summary of the purchase conditions, such as: the description of the Products purchased and their main characteristics, the price of the Products and the total price of the order, including any taxes and shipping costs, the address to submit any communications, information on after-sales services, the existence of the right of withdrawal and how to exercise it;
b) in the event of a Distance Sale Subject to Satisfaction, at the moment when, and for the Products for which, the Customer communicates to the Company by email his/her satisfaction (hereinafter referred to as “Confirmation of Satisfaction”), or at the expiry of the period granted by the Company to express his/her satisfaction without any notice having been sent by the Customer, and without the Products made available to the Customer having been returned.
Upon receipt by the Company of the Confirmation of Satisfaction, or upon expiry of the period for expressing satisfaction without any notice from the Customer and without any return of the Goods, the Company shall charge the price of the Goods delivered to the Customer, and any other costs if specifically indicated in the Purchase Offer Subject to Satisfaction. The price of the Products will also be charged to the Customer in the event that the Customer returns Products that have been used or in any other way tampered with, as better specified in Article 8.12 below.

4.2. In the event that a Product, which was not available when requested by the Customer at a sales point, continues to be unavailable, the Company shall contact the Customer to inform him/her that the Product is unavailable, agree on the price refund procedures and the contract of sale shall be considered definitively terminated. Alternatively, with the express consent of the Customer, the parties shall agree on the replacement of the unavailable Product with another Product of equal or greater value if the Customer agrees to pay the Company the difference between the price already paid for the unavailable Product and the price of the new Product, where possible. Alternatively, the parties may agree on the issue of a voucher of a value equal to the price paid for the unavailable Product, to be spent, within one year from its issue, for the purchase of other products at the same or other sales points of the same type (boutique or outlet), in the same Country in which the sales point that made the sale is located.

4.3. The Company reserves the right not to accept one or more of the Customer’s purchase requests in the following cases:

a) non-availability of the Products requested by the Customer;
b) failure by the Customer to confirm the order or to pay within the deadlines indicated by the Company;
c) the existence of a legal dispute between the Company and the Customer relating to a previous order;
d) if the Customer has on previous occasions breached the General Terms and Conditions of Sale or failed to fulfil its obligations;
e) if it transpires that the Customer purchases the Products with a view to reselling or transferring them for commercial or professional purposes;
f) if the Customer has been involved in or is suspected of illegal or fraudulent activities.

In the aforementioned cases, the Company shall notify the Customer by e-mail, within 30 (thirty) days from the date of actual receipt of the purchase request or, in the event of an advance payment at the sales point, within 30 (thirty) days from the conclusion of the contract, respectively, of any cancellation of the request received or of the contract. In such case, no request for purchase by the Customer shall be deemed accepted by the Company and/or no contract shall be deemed concluded between the Company and the Customer, and any payment made by the Customer for the purchase of the Product shall be refunded by the Company.
With specific reference to purchases made in the Principality of Monaco: (i) in the event of total unavailability of the Products, the Customer will be asked whether he/she wishes to receive an available Product at the same price as the unavailable one or to cancel his/her purchase request in full and be reimbursed the price paid, if payment has already been made (this reimbursement will take place within 30 days following the cancellation); (ii) if, on the other hand, the Products ordered are only partially available, the Customer will be given the choice of receiving the available Products plus other available Products at the same price as the unavailable ones, or cancelling his/her purchase request entirely.
If the cancellation is only partial, the Customer will only be charged the amount of the Products actually purchased.

5. Price and payment method

5.1. The prices of all Products offered for sale by means of distance sale are inclusive of VAT or any relevant locally applicable taxes.

5.2. These prices will be indicated in Euro (EUR) if the Products are delivered in the European Economic Area, with the exception of Products to be delivered in Norway, where prices shall be indicated in Norwegian Kroner (NOK), in Sweden, where prices shall be indicated in Swedish Kroner (SEK), in the Czech Republic, where prices shall be indicated in Czech Koruna (CZK) and in Denmark, where prices shall be indicated in Danish Kroner (DKK). Prices for Products delivered to the United Kingdom will be quoted in British Pounds (GBP) and prices for Products delivered to Switzerland will be quoted in Swiss Francs (CHF). Any other or different currencies may be indicated in the Purchase Offers and the Sale Confirmation.

5.3. The total amount of the price shown in the Purchase Offer includes any shipping costs, which shall be indicated separately in accordance with Article 6.4.
In any event, the Company will seek the express consent of the Customer for any additional charges, if applicable.

5.4. The Customer shall be charged the prices stated in the Purchase Offer.

5.5. The Company only accepts the payment methods indicated to the Customer and set out in the Purchase Offer (by way of example, pay by link and vouchers issued by the Company or by the sales points it manages).

5.6. The Products purchased will only be dispatched once the payment of the amount due by the Customer has been successfully made, with the exception of Distance Sale Subject to Satisfaction. In the event of a Sale Subject to Satisfaction, the Products will be shipped following the temporary blocking of an amount in the Customer’s payment card (pre-authorisation) equal to the total price of the Products requested.

6. Delivery

A. Rules applicable to distance sales other than sales subject to satisfaction.

6.1. The Products will be shipped to the Customer as soon as the Company receives confirmation of payment or, in the event of payment made at the sales point, as soon as the Products are available. The Products will be shipped to the address indicated in the Purchase Offer. The Customer’s signature may be required upon delivery of the Products.
If the Company is unable to deliver the Products to the address provided due to the Customer’s absence, the customer service, the sales point or the courier appointed by the Company will contact the Customer to arrange a new delivery.
In the event that the Product is to be delivered in Slovenia and cannot be delivered for reasons not attributable to the Company, within eight (8) days after the date on which the Product is made available for delivery, the Company shall assume that the Customer wishes to withdraw from the contract. Following withdrawal from the contract, all payments received by the Customer shall be refunded and the contract shall be deemed to have been definitively terminated.

6.2. For security reasons, the Company will not process any purchase request addressed to a P.O. box and will not accept any purchase request in which it i the natural person to whom the request is addressed, and his/her address may not be identified.

6.3. The Products may only be delivered in the Country or territory to which the Company delivers, as set out in Article 1.3 above.
Therefore, any purchase requests with shipments to be made outside such Country or territory will be automatically rejected. The Customer may in any case submit a new purchase request indicating a different delivery address, in accordance with Article 1.3.

6.4. In cases where the Customer is charged shipping costs, these shall be expressly stated, separately from any other costs or expenses.

6.5. In accordance with applicable legislation, the term within which the Company must deliver the Products purchased is maximum 30 (thirty) days from the date of conclusion of the contract, except in cases of force majeure.

6.6. To the extent permitted by the applicable legislation and by these General Terms and Conditions of Sale, if the Company does not deliver the ordered Products within the aforementioned period, the Customer may ask the Company to make the delivery within an additional period appropriate to the circumstances.
The right of the Customer to terminate the contract immediately if the ordered Product is not delivered within the agreed deadline shall remain unaffected.

6.7. In the event of a shipment to Estonia, Lithuania and Latvia, the Customer may cancel all or part of an already confirmed order by sending an e-mail to the address indicated by the Company, stating the reasons for the cancellation. Following cancellation, the Company will refund the amount of the cancelled Products. If the Products have been delivered to the Customer, the Customer shall either return them to the Company (if this is possible) or allow collection from the Customer. The Company shall bear the shipping or collection costs, unless otherwise provided for in the Purchase Offer. The Customer shall contact the Company in accordance with Article 8.

6.8. At the time of shipment of the purchased Product, the Customer will receive a Sale Confirmation which will contain a shipment tracking code and a link to the carrier’s website to monitor the shipment in real time as well as the telephone number and email address of the sales point which he/she can contact for any problems relating to the delivery. If the Sale Confirmation does not contain the aforementioned link, the Customer may in any case request information on the status of the shipment from the sales point through which he/she made the purchase of the Product.

6.9. As an alternative to delivery by courier, and where the service is made available by the Company, the Customer may request to collect the Products purchased directly from the sales point indicated by the Company that made the sale. If the Customer does not collect the Products within 14 (fourteen) days from receipt of the e-mail informing him that the Product is available for collection, the Company may cancel the sale.
In this case, the Customer will be notified by e-mail of the cancellation and will be promptly reimbursed for any amounts already paid.

6.10. The Customer shall bear the risk of loss, theft or damage to the Products only when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products.
If, on the contrary, the loss, theft or damage of the Product occurs before the material delivery to the Customer or to a third party designated by him, the Company shall reimburse the Customer for the amounts already paid.

B. Rules applicable to Distance Sale Subject to Satisfaction

6.11. Articles 6.2, 6.3 and 6.4 apply to the sale subject to satisfaction. In the event of Customer’s nonsatisfaction, if expressed within the deadline indicated by the Company, he/she shall not be charged for the cost of collecting the Products, unless otherwise provided for in the Purchase Offer Subject to Satisfaction.

6.12. The Customer shall bear the risk of loss of or damage to the Products only when the Customer, or a third party designated by the Customer other than the carrier, takes material possession of the Products, and for as long as the Products remain at the Customer’s disposal.

C. Delivery of Products for all distance sales:

6.13. Nothing in this Article 6 shall prejudice the application of mandatory rules applicable under local law.

7. Conformity of Products

7.1. The Products shall be delivered to the Customer free of defects. The Company complies with all the requirements of European and other applicable legislation in relation to the packaging and safety of the Products.

7.2. At the time of delivery, the Customer shall check the Products to ensure that they correspond to the items ordered and that they have no manufacturing defects or lack of conformity in accordance with the applicable national legislation. The legal warranties under current legislation are applicable to the sale of the Products, in addition to any additional conventional warranties provided to the Customer at the Company’s discretion.

7.3. In the event of manufacturing defects or lack of conformity, the Customer shall be entitled either to have the Product repaired or, if repair is impossible or overly expensive, to be reimbursed the price paid upon return of the Product. It is understood that the Customer will waive this right if he/she does not notify the Company of the lack of conformity within 2 (two) months from the date he/she discovered the defect, except for the sale of Products delivered in Poland, in which case the Customer may notify the Company within two (2) years. For the sale of Products delivered in Bulgaria, if any damage or other defect in the Product is visible, the Customer must inform the Company immediately, whereas if the damage or other defect in the Product is hidden, the Customer may inform the Company within six (6) months.
Pursuant to the applicable legislation, the Company shall only be liable for conformity defects that occur within 2 (two) years from delivery of the Product. An action to enforce defects shall be time-barred after the period specified in accordance with any applicable mandatory rules.
With specific reference to France, the Company is liable for the non-conformity of the Products under this contract (Articles 217-4 to 217-16 of the French Consumer Code) and for any hidden defects under the conditions provided for in Articles 1641 to 1648 and 2232 of the French Civil Code. In addition, statutory product conformity warranties apply in all cases irrespective of conventional commercial warranties. The Customer may decide to invoke the guarantee for hidden defects in accordance with Article 1641 of the French Civil Code. In this case, the Customer may choose between termination of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.
Nothing in this Clause 7.3 shall prejudice the application of mandatory rules that are more favourable to the Customer under local consumer protection legislation.

7.4. In order to report the presence of defects in the Products and seek one of the remedies listed above, the Customer may contact the Company in accordance with Article 14 below.

8. Returns and refunds - Withdrawal - Return for non-satisfaction

A. Withdrawal:

8.1. The Customer has the right to withdraw from the contract for convenience within 14 (fourteen) days from the date of delivery or collection of the Products or, in the event of a Distance Sale Subject to Satisfaction, from the conclusion of the contract, without any charge for the relevant transport costs, unless otherwise provided for in the Purchase Offer.

8.2. The Customer may exercise the right of withdrawal by sending an email to the address indicated by the Company or, where the relevant service is expressly provided by the Company and confirmed in the Purchase Offer, at one of the sales points managed by the Company and authorised to receive returns.
Following withdrawal, the Customer shall have the right to either a refund of the price paid or, if previously agreed with the Company, the replacement of the Product with another Product of equal or greater value if the Customer agrees to pay the Company the difference between the price already paid for the returned Product and the price of the new Product, or the issuance of a voucher with a value equal to the price paid for the returned Product, to be spent, within one year from its issuance, for the purchase of other Products at other sales points of the same type (boutique or outlet), present in the same Country in which the sales point that made the sale is located or at the Company’s e-commerce site, where existing. The Product shall be shipped to the address that will be communicated to the Customer in accordance with the procedures and instructions included in the package, unless the Customer delivers the Product to a sales point in the Country in which the Company is established and authorised to receive returns, where applicable.

8.3. If the Customer does not comply with the return instructions provided by the Company, the relevant transport costs and the liability for loss, theft, damage or delay in delivery shall remain with the Customer, unless otherwise provided for by the applicable mandatory regulations.

8.4. The Customer undertakes to return the Products for which he/she has exercised his/her right of withdrawal without undue delay and, in any event, within 14 (fourteen) days from the date on which he/she informed the Company of his/her decision to withdraw from the contract.

8.5. Products must be returned in the same condition in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, with all the labels with which they were received. Where a Product has a security label, the return of the Product will not be accepted if the original security label has been removed, broken or tampered with. The Customer also acknowledges that, for reasons of safety and hygiene, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. The Company, or the sales point authorised to receive the return, will check the packaging and the condition of the individual Products returned, the substantial integrity of the same constituting an essential requirement for the exercise of the right of withdrawal.

8.6. The Company shall reimburse the price of the returned Products and any other costs incurred by the Customer for the purchase thereof without undue delay and in any event within 14 (fourteen) days from the date on which the Company received notice of withdrawal from the Customer.

8.7. To the extent permitted by applicable law, the Company reserves the right to refuse the return of those Products that are damaged, deteriorated, dirty or are in such a state as to suggest, unequivocally, that they have been used, not in good faith, for purposes other than the Customer’s verifications strictly necessary to ascertain the characteristics and type of the Product purchased as well as in the event that the original security label has been removed, broken or tampered with or, in the case of perfumes, if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

8.8. In all cases, the Company shall send a specific notice to the Customer informing him of the acceptance of the return and the re-credit or, where agreed, the replacement of the Product or the issue of the voucher, or the non-acceptance with a specific indication of the relevant reasons.
None of the provisions contained in this Article 8 shall prejudice the application of local mandatory consumer protection rules that are more favourable to the Customer.

8.9. The return of Products pursuant to this article is only permitted in connection with purchases made by means of distance sale.

B. Return of Products for non-satisfaction:

8.10. In the event of a sale subject to satisfaction, the Customer is entitled to return the Products that he/she does not intend to purchase without being charged any costs for collection and transport, unless otherwise agreed in the Purchase Offer Subject to Satisfaction, and provided that he/she has notified the Company of his/her wish to return the Products within the deadline stated in the Conditional Purchase Offer.

8.11. If the Customer does not return the Products within the deadline indicated in the Purchase Offer Subject to Satisfaction, or in any case according to the instructions received by the Company, the costs of collection and transport and any liability for loss, theft, damage or delay in delivery shall in any case remain the responsibility of the Customer, unless otherwise provided for by the applicable mandatory regulations.

8.12. The provisions of Articles 8.5, 8.6, 8.7, 8.8 and 8.9 above shall apply to the return of Products sold subject to satisfaction.  The Company therefore reserves the right to refuse the return of those Products that are damaged, deteriorated, dirty or are in such a state as to suggest, unequivocally, that they have been used not in good faith, for purposes other than the Customer’s checks strictly necessary to ascertain the satisfaction of the Product made available, as well as in the event that the original safety label has been removed, broken or tampered with. In this case, the Company shall send a communication to the Customer stating that it does not accept the return of the Product and that the relevant price will be charged.

9. Limitation of liability

9.1. With the exception of cases of fraud or gross negligence, the Company shall not be liable in any way to the Customer for indirect or consequential damages that the Customer may suffer as a result of purchasing Products offered for sale.
To the extent permitted by law, and subject to the provisions of Article 9.2 below, the Company’s total liability to the Customer shall in no event exceed the total price of the Products purchased. This limitation shall not apply if the Customer is domiciled in Slovakia, Poland, Bulgaria or Croatia.

9.2. The Company does not waive or in any way limit its liability to the Customer in the event of (i) death or personal injury caused by the negligence of the Company or its employees, agents or subcontractors; (ii) fraud or fraudulent misrepresentation; (iii) infringement of the Customer’s legitimate rights in relation to the Products under applicable mandatory consumer protection legislation; and (iv) defective products within the meaning of applicable mandatory consumer protection legislation.

10. Product authenticity and intellectual property rights

10.1. The Company guarantees the authenticity and high quality of all Products offered for sale by means of distance sale.

10.2. The Prada Group’s trademarks, as well as all the figurative and nonfigurative trademarks and more in general all the other trademarks, illustrations, images and logos on the Products, on the relevant accessories and/or packaging, whether registered or not, are and remain the exclusive property of the companies belonging to the Prada Group. The total or partial reproduction, modification, tampering or use of these marks, illustrations, images and logos, for whatever reason and on whatever medium, is strictly prohibited.

11. Storage of the Contract

11.1. With specific reference to France only, in accordance with the applicable local legislation, the Company shall store and archive on any medium, for a period of 10 years, all contracts concluded with the Customer with a value of EUR 120 or more and the Customer shall be entitled to access them at any time. The right of access may be exercised at any time by contacting the Company at the telephone number or email address indicated in the Purchase Offers and the Sale Confirmation.

12. Governing Law - Disputes

12.1. These General Terms and Conditions of Sale are governed by the law of the Country in which the Seller is established, without prejudice to any other mandatory rule, more favourable to the Customer, applicable in the Customer’s Country of habitual residence.

12.2. In the event of a dispute arising from the interpretation and/or application of these General Terms and Conditions of Sale, the Court of the place of domicile or residence of the Customer shall have exclusive and binding jurisdiction.

12.3. Alternatively, in accordance with Article 14 of EU Regulation 524/2013/EU, in respect of the European territory, the Customer may initiate one of the out-of-court dispute settlement procedures provided under the applicable legislation. To this end, the Customer may use the online platform made available by the European Commission, which can be accessed via the website http://ec.europa.eu/odr, or:

(i) in Bulgaria, an Alternative Dispute Resolution Commission at the Bulgarian Consumer Protection Commission http://www.ecc.bg/;
(ii) in Estonia, the Estonian Consumer Protection Board, Pronksi 12, 10117 Tallinn, info@tarbijakaitseamet.ee;
(iii) in Latvia, the Consumer Rights Protection Centre (Brīvības iela 55, Centra rajons, Rīga, LV-1010, www.ptac.gov.lv/en);
(iv) in Lithuania, the State Authority for the Protection of Consumer Rights, Vilnius g.25, 01402 Vilnius, www.vvtat.lt; and
(v) in Slovakia, pursuant to Act No. 391/2015 on the Alternative Dispute Resolution Platform for Consumer Disputes, as amended;
(vi) in Finland, customers may opt for the dispute resolution procedure of the Finnish Consumer Disputes Board. Further information is available at www.kuluttajariita.fi/en/index.html (the Customer should however first contact Consumer Advisory Services at https://www.kkv.fi/en/consumer-advice/);
(vii) in France, Customers may request, free of charge, the use of the consumer mediation service in order to amicably resolve any dispute relating to these General Terms and Conditions of Sale. Customers may contact the mediation service provided by the Fédération du e-commerce et de la vente à distance (“FEVAD”) at the following address: http://www.mediateurfevad.fr/.

The right to use the mediation service constitutes an alternative procedure but not a precondition for exercising the right to bring an action before the courts, as provided for in Article 12.2 above.

13. Severability

13.1. Should any provision of the General Terms and Conditions of Sale be held invalid under any applicable law, regulation or final decision of a competent court, all other provisions herein shall remain in full force and effect.

14. Contact

14.1. For any complaint, further information or assistance relating to the purchase procedure and, in any event, for any request for information and/or clarification with regard to what is set forth in these General Terms and Conditions of Sale, the Customers may contact the Company and/or the sales point with which they have made contact at the telephone number or email address indicated in the Purchase Offers and in the Sale Confirmation.


Last updated: 18 November 2021