Products purchased through the site may be returned free of charge, within 30 days from the date of the shipping confirmation, except for definetively Personalized Products, which are non-returnable. Returns must comply with the requirements set forth in our Terms of Sale. 

The Products must be returned: (i) in their original condition with all tags still attached, including but not limited to, all identification tags, security tags and authenticity cards; (ii) in their original packaging; (iii) complete with all of their parts and accessories; (iv) with the original proof of purchase; and (v) from locations within Canada. Incomplete, damaged, worn or altered items will not be accepted. Further, in the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return. We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products. 

Both for security and for hygienic-sanitary reasons, perfumes and Beauty products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Definitively personalized products cannot be returned. 

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

You can return a product purchased online to a Prada store as well. 

Depending on the case, you will be able to receive an exchange, a store credit or a refund.

On the other hand, if you wish to exchange your order online, simply contact our Client Service: we will organize a return for your order and assist you in placing a Phone Order.

To make a return request, access the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access you will be asked to enter your order number and the e-mail address used to place the order.

Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.

Please see the returns requirements under "Can I return a product purchased online?". You can create a return request by logging into "My Account".

To process your return follow the directions provided on the return instructions included with your original parcel. Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft. 

 If you have any questions please contact Client Service before returning your item.

Yes, you may. Please access the Returns section on the website and create a return request. 

To return and send us the products follow the directions provided on the return instructions enclosed to your original parcel. Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft. 

 If you have any questions please contact Client Service before returning your item.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This may take up to 10 business days. If the package/product is eligible for return and meets the return requirements, then we will issue you a refund to the same credit card or other payment method used for the original purchase. 

You will receive a confirmation e-mail as soon as we have authorized the refund.

The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.