At the end of the checkout process you will receive the order acknowledgment email containing a recap of the order that we received, along with the information that we are processing it. Once placed, the content of your order acknowledgment can no longer be changed.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received. 

The order will be confirmed only when you receive the confirmation email(s) for your product(s) that are confirmed, subject to availability, and are ready to be shipped. The email will be sent to the email address indicated on the order form. Upon each shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

Once your order is placed modifications to the order are not possible. 

Should you wish to cancel your order, please contact Client Service and our Client Advisors will do their best to assist you with your request. Please note once the order is confirmed it may not be possible to stop the item from shipping. 

Definitively personalized products cannot be cancelled once ordered, as they may be in process of being customized.

Pre-order items may be cancelled up until shipment and the amount previously charged will be refunded. 

You may have the opportunity to pre-order a selection of products before their commercial launch or distribution and placement in the market. 

You can purchase these pre-order items and may receive them by the estimated delivery date specified on the product page description (note that if your order contains non-pre-order items, such non-pre-order items will likely arrive via a different shipment).

The amount of the pre ordered products will be charged in advance as each relevant confirmation e-mail is sent for such items, even though such products will yet be ready to be shipped.

Thanks to the AC Factory personalization service you can create your own version of Prada America's Cup sneaker. 

Reinvent the iconic design by choosing between soft leather or patent leather in a wide range of colors, adding your initials, and selecting between a lace-up or strap style.

Our website offers a wide selection of products from the latest Prada collections, and the product selection is updated regularly with new arrivals.

If the item you are looking for online is not currently available, need recommendations, or help selecting a size please contact Client Service and one of our Client Advisors will assist in locating your selection or providing alternatives. 

We only accept major credit cards and the other digital payment methods listed on the Site (which may be updated from time to time) as a form of payment. Store credits issued by PRADA Stores, Outlets, and/or authorized third party retailers are not redeemable for purchases through the Site. 

If you experience trouble with your payment method you may also contact our Client Service.

Cash on delivery is not accepted as a form of payment.

Orders placed online may be picked up directly from one of our stores, if the option is available at checkout. To select this option, choose the store from the suggested list.

Once the order is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. 

Please note that In-store Pick-up orders for certain merchandise can require additional processing time and  it may take up to 12 days for order confirmations to be sent.

The order will be available for thirty days after the notification e-mail is sent. 

If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.