If for any reason you are not satisfied with the Products purchased on our Website, we offer free return within 30 days from delivery or In-Store Pick-up.

Return request must be submitted within 16 days of the date of Order delivery; items must then be shipped back within 14 days of receiving your return number.  

The Products must returned in the same condition as they were delivered, and in their original packaging.  

Returned Products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted.

Before requesting a return, please ensure that the items comply with all the Return Conditions in accordance with our terms of purchase. 

Both for security and for hygienic-sanitary reasons, beachwear, underwear, fragrances and Beauty Products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Personalised Products cannot be returned. 

If you have encountered any issue with the Products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

You can return a Product purchased online to a Prada store as well. 

Depending on the case, you will be able to receive an exchange, a Store credit or a refund.

On the other hand, if you wish to exchange your online Order, simply contact our Client Service: we will organize a return for your Order and assist you in placing a Phone Order.

To make a return request, access the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access you will be asked to enter your order number and the e-mail address used to place the order.

Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.

Returns must be shipped in their original packaging.

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).

After creating a return request through My Account, a Return Authorization email will be sent to you and Prada Client Service will contact you to organize a return pick-up within 24 hours.

Once a return pick-up has been arranged, Prada Client Service will provide you with a prepaid shipping return label and courier pick-up information by email. 

Please print and affix the label to the outside of the return package.

Of course.  After creating a return request through our website, a Return Authorization email will be sent to you and Prada Client Service will contact you to organize a return pick-up within 24 hours.

Once a return pick-up has been arranged, Prada Client Service will provide you with a prepaid shipping return label and courier pick-up information by email. 

Returns must be shipped in their original packaging.

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This may take up to 7 business days.

If the returned item(s) meet our return requirements, your refund will be issued and credited to the original credit card/payment method used for the Order purchased, and in the same currency. 

You will receive an Order refund e-mail as soon as we have authorized the refund. The credit will be visible in your account within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.