Return your order

Free returns for purchases made online within 14 days of delivery, provided the return conditions are met. If you have already registered, log in to your account. If you placed the order as a guest, please fill in the following fields:

Suggested Questions

Can I return a product purchased online?Are there exceptions in the return policy?Can I return my online purchase in a Prada store?How can I make an online return request?How can I send my return if I am registered in My account?Is the return free?Can I return an order even if I am not a registered user?How long will it take to receive a refund for my return?
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