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Nominative Store Credit Terms and Conditions - English
指定商店消費額條款及條件 - 繁體中文
Nominative Store Credit
1. These terms and conditions (the “Terms and Conditions”) regulate how PRADA, as defined in article 7 below, may issue the Store Credit, as described and defined below, as well as how the Store Credit can be used for the subsequent purchase of another Product and the terms of validity of the Store Credit.
2. The Terms and Conditions apply in the event of a request for replacement (if the price of the Product to be replaced is higher than the price of the new Product) or return (also related to the exercise of the right of withdrawal for purchases made through Distance Selling tools) of a product sold by PRADA (the “Product”) and purchased by a customer already registered in the customer relationship management system (the “CRM”) of PRADA (the “Customer”) at any store or outlet of the Prada Group (respectively “Prada Group Store” and “Outlet”) or, if applicable, at any online stores of the Prada Group (“Website”), or via other distance selling tools adopted by PRADA (“Distance Selling”).
3. In the event of a request to return a Product for which proof of purchase (invoice or commercial document) has been provided, the Customer shall have different options depending on the type of purchase made:
3.1. Purchase at a Prada Group Store or Outlet: The Customer may request for:
(i) the exchange of the Product for another Product;
(ii) the issuance of a Store Credit (as defined below).
3.2. Purchase via a Distance Selling tool: The Customer may request for:
(i) a refund of the price paid;
(ii) the exchange of the Product for another Product;
(iii) the issuance of a Store Credit (as defined below).
The Customer’s acceptance of the Store Credit in the event of a defective or non-conforming Product shall not be cumulative with any of the other remedies described above and implies the waiver of any further legal and/or conventional warranty provided by law or made available by PRADA.
4. Store Credit
4.1. Within 14 (fourteen) days from the purchase of a Product at a Prada Group Store or an Outlet, or through Distance Selling, the Customer may request at any Prada Group Store (if the purchase took place in a Prada Group Store), or Outlet (if the purchase took place in an Outlet) in the same country or territory (as the case may be) of purchase of the aforesaid Product, the issuance of a store credit registered in the Customer's name, with a nominal value corresponding to the price of the returned Product (respectively, the “Store Credit” and the “Initial Availability”).
In the event of the return of a Product purchased via Distance Selling, the Customer may also request a refund of the price of the Product, by crediting the amount via the same payment system used for the purchase, if the Customer does not accept to receive a Store Credit instead of a refund or does not intend to replace the Product with another Product.
4.2. Store Credit:
(a) may only be issued upon presentation by the Customer of valid documentation justifying the purchase of the Product;
(b) must be used within 1 (one) year from its issue, which may be extended as indicated in paragraph 4.3 below;
(c) may be used to purchase other Products in the manner set out below:
(i) Store Credit issued upon return of the Product purchased at a Prada Group Store: exclusively at other Prada Group Stores in the same country or territory (as the case may be) where the Store Credit was issued,
(ii) Store Credit issued following the return of a Product purchased at an Outlet: only at Outlets in the same country or territory (as the case may be) in which the Store Credit was issued,
(iii) Store Credit issued upon return of the Product purchased via Distance Selling: at Prada Group Stores and through the Distance Selling tools managed by PRADA in the same country or territory (as the case may be), subject to the Customer’s registration in PRADA’s CRM;
(d) is not transferable to, nor can it be used by, anyone other than the Customer to whom the Store Credit is issued;
(e) is not a credit or debit card and cannot be recharged with additional funds or sums, nor can it be used to withdraw cash and no interest or other income or benefit shall accrue or be due, paid, credited or recognized in respect of the cash equivalent of Store Credit;
(f) In order to benefit from it, the Customer must be registered with the PRADA CRM;
(g) may be used, in one or more instalments, for one or more purchases of Products, until the Initial Availability associated with the Store Credit is exhausted and not beyond that amount, and in accordance with the provisions of these Terms and Conditions. The Initial Availability shall be progressively reduced by the amount corresponding to each further purchase of Products (the “Residual Availability”);
(h) once issued, it cannot be returned to PRADA and it is never refundable in cash or by any other means of payment.
4.3. The credit position connected to the Store Credit is automatically closed when the relevant Residual Availability reaches a balance of zero or if it is not used within the term of 1 (one) year from its issue, subject to any extensions granted by PRADA.
4.4. If the value of the Products chosen for purchase exceeds the Initial Availability or the Residual Availability of the Store Credit, the Customer shall make up the difference by using another payment method chosen from those permitted by PRADA.
4.5. In case of return of Products purchased using a Store Credit, the Customer shall only be entitled to the reinstatement of the Store Credit for the amount corresponding to the price of the returned Product.
4.6. In the event of loss, theft, damage or destruction of the Store Credit, PRADA will replace the Store Credit at its own discretion and block the previous Store Credit, after identifying the Customer, the Store Credit being nominative.
4.7. No statement of account or any other information relating to Store Credit and/or Residual Availability will be sent to the Customer. The Customer may obtain information about the Store Credit Residual Availability at Prada Group Stores or Outlets located within the country or territory (as the case may be) where it was issued or by contacting the Client Service.
4.8. PRADA reserves the right to rectify the Residual Availability of Store Credit if it finds material accounting or transcription errors. It also reserves the right to disallow the use of Store Credit if it suspects its use for fraudulent or illegal activities. For information and requests for clarification, the Customer may contact the Client Service.
4.9. PRADA shall in no event be liable, for any reason whatsoever, for damages of any kind, direct or indirect, resulting from loss, theft, damage, destruction or any unauthorized, fraudulent or illegal use of Store Credit.
5. These Terms and Conditions shall be governed by the laws of Hong Kong and any dispute as to their application and interpretation shall be submitted exclusively to the courts of Hong Kong.
6. The Customer, in accordance with applicable legislation, including tax legislation, undertakes to fulfil any tax obligations that may arise from the possession of Store Credit.
7. PRADA shall mean Prada Asia Pacific Limited., 8th Floor, One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.
8. The languages used in these Terms and Conditions are: English, or Chinese. The English and Chinese versions of such sale contracts shall be equally valid, however, in the event of any discrepancy, the English version shall prevail.
指定商店消費額
1. PRADA（如下文第7條定義）如何發放商店消費額（如下所描述及定義）、商店消費額日後如何能用於購買其他商品以及商店消費額的有效性條款均受本條款及條件（下稱“條款及條件”）管轄。
2. 本條款及條件適用於PRADA銷售並由已在PRADA顧客關係管理系統（“CRM”）中註冊的顧客（“顧客”）在Prada集團的任何商店或特賣店（分別稱為“Prada集團商店”及“特賣店”），或（如適用）於Prada集團任何網上商店（“網站”）或透過PRADA採用的其他遙距銷售工具（“遙距銷售”）所購買商品（“商品”）的更換（如更換商品的價格高於新商品的價格）或退貨（也與對遙距銷售購買商品所行使的撤銷權有關）。
3. 如果要求退貨並已提供購買證明（發票或商業文件）的商品，顧客根據購買類型有不同的選擇：
3.1. 在Prada集團商店或特賣店購買：
顧客可以要求：
(i) 將商品換成其他商品;或
(ii) 發放商店消費額（定義如下）。
3.2. 透過遠距銷售工具購買：
顧客可以要求：
(i) 退還已支付的價格;
(ii) 將商品換成其他商品;或
(iii) 發放商店消費額（定義如下）。
顧客如於商品有缺陷或不符合規格情況下接受商店消費額，上述任何其他補償措施則不得同時享有，並視為免除法律所規定或PRADA所提供的任何進一步法定和/或常規保證。
4. 商店消費額
4.1. 於Prada集團商店或特賣店或透過遙距銷售購買商品後14（十四）天內，顧客可以在購買上述商品時同一國家或地區（視情況而定）的任何Prada集團商店（如於Prada集團購買）或特賣店（如於特賣店購買）提出要求， 發放以顧客名義登記的商店消費額，其面值對應所退回商品的價格（分別稱為“商店消費額”和“原額”）。
對於透過遠端銷售所購買之商品的退貨，如果顧客不接受以接收商店消費額取代退款或不打算以其他商品更換商品，顧客也可以選擇透過購買時使用的支付系統以該商品價格進行退款。
4.2. 商店消費額：
(a) 只有在顧客出示有效文件證明商品的購買後才能發放;
(b) 必須在發放後1（一）年內使用，並可按下文第 4.3 條的規定延長;
(c) 可用於以下列方式購買其他商品：
(i) 在Prada集團商店購買的商品退貨時發放的商店消費額：僅限於發放商店消費額的同一國家或地區（視情況而定）的其他Prada集團商店，
(ii) 在特賣店購買的商品退貨後發放的商店消費額：僅限於發放商店消費額的同一國家或地區（視情況而定）的特賣店，
(iii) 透過遙距銷售購買的商品退貨時發放的商店消費額：透過 PRADA在同一國家或地區（視情況而定）管理的Prada集團商店以及遙距銷售工具，但須視乎顧客在PRADA的CRM中之登記;
(d) 不得轉讓給獲發商店消費額的顧客以外的任何人，也不得由該等人等使用;
(e) 並非信用卡或扣帳卡，不能以額外資金或金額充值，也不能用於提取現金，且商店消費額的現金等價不會產生、應計、支付、計入或確認為任何利息、其他收入或利益;
(f) 如要享用商店消費額，顧客必須在 PRADA CRM 中登記;
(g) 可單次或分次付款用於一次或多次購買商品，直到與商店消費額相關的原額在不超過該金額的情況下用完，並符合本條款和條件的規定。原額會因應每次購買商品相對應的金額應逐步減少（“餘額”）;
(h) 一經發放，商店消費額將不能退回PRADA，也不得以現金或任何其他付款方式退款。
4.3. 當相關餘額達到零或自發放後 1（一）年內未使用時，與商店消費額相關的額度將自動關閉，除非PRADA已授予任何延期。
4.4. 如果選擇購買的商品價值超過商店消費額的原額或餘額，顧客應使用PRADA允許的其他付款方式來彌補差額。
4.5. 對於使用商店消費額所購買之商品的退貨，顧客只能恢復與退貨商品價格相對應金額的商店消費額。
4.6. 如果商店消費額遺失、被盜、損壞或毀壞，PRADA將按其酌情決定補發商店消費額，並在識別顧客身份後凍結之前的商店消費額，而商店消費額為指定性質。
4.7. 顧客不會收到任何與商店消費額及/或餘額相關的帳戶結單或任何其他資訊。顧客可前往位於發放該商店消費額的國家或地區（視情況而定）內的Prada集團商店或特賣店，或聯絡顧客服務部，以取得有關商店消費額餘額的資訊。
4.8. 如果PRADA發現重大會計或記錄錯誤，PRADA保留糾正商店消費額餘額的權利。如果懷疑商店消費額用於欺詐或非法活動，PRADA也保留禁止使用商店消費額的權利。如需有關資訊及澄清要求，顧客可以聯絡顧客服務部。
4.9. 在任何情況下，PRADA無論任何原因均不就因商店消費額之遺失、被盜、損壞、毀壞或任何未經授權、欺詐或非法使用而造成的任何直接或間接損害承擔責任。
5. 本條款及條件受香港適用法律管轄，任何有關其適用和解釋的爭議須提交香港法院專屬管轄。
6. 根據適用法律（包括有關稅務之法律），顧客承諾履行因擁有商店消費額而可能產生的任何稅務責任。
7. PRADA指Prada Asia Pacific Limited。8th Floor, One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
本條款及條件所使用的語言為英文或中文。本條款及條件的英文及中文版本應同等有效，但若有任何差異，以英文版本為準。
