Contact us

You can contact our Client Service by phone at 0800 777 7232, Monday through Friday from 10 a.m. to 9 p.m. Brasília (BRT) UTC-3, by email at client.service.americas@prada.com or by live chat.

Suggested Questions

Can I return a product purchased online?How can I place an online order?Which are the advantages of registering for My Account?When does the order delivery take place?How can I request a private appointment in a Prada Store?How can I take care of my Prada bag?
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Explore the collection in an exclusive setting with the guidance of a dedicated expert. A tailored appointment, just for you.Explore the collection in an exclusive setting with the guidance of a dedicated expert. A tailored appointment, just for you.
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