Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. 

If your order contains more than one item, it might be fulfilled with more shipments, and you will be informed each time up front.

At the end of the buying process you will receive the order acknowledgment email containing a recap of the order that we received, along with the information that we are processing it. We inform you that the content of your order acknowledgment can no longer be changed.

If you do not receive an email acknowledging your order within 24 hours from completion, please contact us to verify if the order was correctly received. 

The order will be confirmed only when you receive the confirmation email to the email address indicated on the order form. 

You will receive a confirmation email for each product as soon as it is ready to be shipped. 

The mails will contain a confirmation and summary of the order in relation to any product ready to be shipped. 

Each order is subject to prior verification of product availability. You will be informed as soon as possible via e-mail in case we are not able to satisfy your request entirely or partially.

As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.

At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. 

Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.

Due to the nature of the products themselves, it is not possible to cancel an order containing definitively personalized products, as they are made according to your preferences.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

You have the opportunity to pre-order a selection of products before their commercial launch or distribution and placement in the market. 

You can buy these items and receive them by the estimated delivery date specified on the product page description, within 8 (eight) weeks starting from the sending of the confirmation email.

Should your pre-order also contain a non pre-order product, the articles will be shipped by means of multiple shipments as soon as they are ready for shipping.

The amount of the pre ordered products will be charged in advance as each relevant confirmation e-mail is sent, even though such products are not ready to be shipped.

The amount of any non-pre ordered products will be charged at the moment of their shipment as the relevant confirmation e-mail is sent.

Upon each shipment you will receive an email with the tracking number of the shipping so that you can track it on the courier's website.

Thanks to the AC Factory personalization service you can create your own version of Prada America's Cup sneaker. 

Reinvent the iconic design by choosing between soft leather or patent leather in a wide range of colors, adding your initials, and selecting between a lace-up or strap style.

Our website offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.

If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store” tool or discover similar products.

For more information about sizes, you can check the Size Guide on each product page.

We accept payment through all major credit and debit cards, such as Visa, Mastercard, Amex. This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.

The amount of the products you ordered will be charged -according to the selected payment method- after we have verified your card details and the order placement process has successfully been completed (or shortly thereafter).

The charge will be in the same currency as the prices you see at checkout. The order total includes the sales tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive the invoice attached to your parcel with the billing details entered at checkout for every order placed on the website.

Should you need a second copy of the invoice, you may ask for it by contacting our Client Service and we will be glad to send it to you per email.

Orders placed online may be picked up directly from one of our stores, if the option is available at checkout.

To select this option, choose the store from the suggested list

Once the order is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. 

The order will be available for thirty days after the notification e-mail is sent. 

If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

You can make a phone order by calling our Client Service at the number 0800 777 7232  from Monday to Friday from 10AM to 9PM Brasília (BRT) UTC-3.

By registering for My Account, you will access a series of exclusive services to make your shopping experience unique.

You can:

• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Yes you can. Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase:

• The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
• The return must be requested within 10 days from delivery of the order.
• The products must be shipped back through DHL within 10 days after the request.
• The package can only be returned from the same location it was delivered to.
• We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Both for security and for hygienic-sanitary reasons, perfumes and Beauty products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Definitively personalized products cannot be returned. 

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

You can return a product purchased online to a Prada store as well. 

Depending on the case, you will be able to receive an exchange, a store credit or a refund.

On the other hand, if you wish to exchange your order online, simply contact our Client Service: we will organize a return for your order and assist you in placing a Phone Order.

To make a return request, access the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access you will be asked to enter your order number and the e-mail address used to place the order.

Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.

Returns must be shipped in their original box.

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).

After creating a return request through My Account, write an email to client.service.americas@prada.com or call 0800 777 7232  to arrange the pick-up of your return parcel. In doing so, please specify the following point below:

• The WB (WAYBILL) return label number – it is a sequence of 10 numbers above the first barcode;
• The pick-up address;
• The preferred pick-up date (excluding weekends) 
• And a telephone number.

Concerning the preparation of the box:

• Attach the pre-paid, pre-compiled return label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery. 
• Complete the shipping declaration form of our courier that was included that was included in the original package at delivery and affix it to the outside of the return parcel.

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.americas@prada.com or by phone at 0800 777 7232.

The return of the articles purchased online is free, provided it is performed in compliance with the conditions and the time frame specified by our return policy.

Of course. 

Returns must be shipped in their original box.

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).

After creating a return request through our website, write an email to client.service.americas@prada.com or call 0800 777 7232  to arrange the pick-up of your return parcel. In doing so, please specify the following point below:

• The WB (WAYBILL) return label number – it is a sequence of 10 numbers above   the first barcode;
• The pick-up address;
• The preferred pick-up date (excluding weekends) 
• And a telephone number.

Concerning the preparation of the box:

• Attach the pre-paid, pre-compiled return label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery. 
• Complete the shipping declaration form of our courier that was included that was included in the original package at delivery and affix it to the outside of the return parcel.

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.americas@prada.com or by phone at 0800 777 7232 .

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. This may take between 5 and 10 days. 

The refund is issued directly to the original method of purchase and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs if any.

We will send you a confirmation email as soon as we have processed the refund. Your account should be credited within a maximum of 30 days from the date of refund and depending on the refund policy of the payment tool used.

Orders are typically delivered between 3-7 business days from the moment the order confirmation e-mail is sent by Prada.  

As far pre ordered products and/or personalized products which are not yet ready to be shipped at the time of the submitting your order, Prada shall deliver such products at the relevant estimated delivery date (namely within 3 (three) weeks, starting from the sending of the relevant confirmation email, for personalized products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for pre ordered products.

Once the package is shipped, you will receive a confirmation e-mail with the tracking number of the courier.

The courier delivers Monday to Friday during business hours and requires a signature upon delivery.

Our delivery service is available worldwide in the countries indicated on our e-store. If you desire your purchase to be delivered to a location other than the one in which you are, you have to change the location on the website menu before placing your order.

You can select the shipping method (if available) from the drop-down menu and the relevant amount is displayed in the shopping bag.

Our courier cannot deliver to PO boxes or general delivery addresses.

Deliveries are made Monday to Friday during business hours and the recipient signature is required.

In the event that nobody is available to sign for the order delivery, our courier will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

You will receive an e-mail with the tracking number and a link to track the packages.

You can also access this information in My Account.

If your order contains more than one item, it might be fulfilled with more shipments, and you will be informed each time up front.

In the Store Locator section of our website, select a Prada store and book an in-store appointment by filling out the dedicated form.

In our website, from every product page you can book an appointment in any of the listed stores for the product of your interest, selecting a preferred date and time frame.

Starting from the product page of the item of your interest, through the "Find in store" section you can locate the Prada stores where it is available. 

From here, you can directly request an appointment by selecting the store nearest to you, and your preferred date and time frame.

Maintenance and cleaning of leather bags

Our hides and leathers undergo craftsmanship processes performed using traditional methods to achieve an unsurpassed final effect.

Please use your bag consciously  and clean it only with a dry, soft cloth  before storing it in the original dust bag in a well ventilated place far from heat sources or damp.

We discourage the use of any products or the management by unauthorized third parties. For any specific need, please contact exclusively our Client Service.

How can I clean the inner lining of a bag? 

The lining, which may be in fabric or leather, is an integral part of the bag and consequently cannot be subject to targeted maintenance. We recommend the utmost caution when using the bag, specifically by ensuring that any containers (e.g. nail varnish, creams, lipstick, water bottles, etc.) are closed scrupulously and by refraining from carrying loose objects that could damage or stain the lining.

We discourage the use of any products or the management by unauthorized third parties. For any specific need, please contact exclusively our Client Service.

All our products can be subject to minor accidents or simple wear and tear during daily use. For any needs, we recommend that you only contact our official Prada channels. You can ask for assistance by bringing the product to one of our Prada stores directy or by contacting our Client Service.

Each case is treated with passion and professionalism by our specialised technicians, offering a customised approach based on a variety of factors that make each of our interventions unique (e.g. age of the product, kind of the leather, type of the problem, any technical limitations, etc.).

We strongly discourage the use of any chemical products or the management by third parties not to invalidate the terms of the legal warranty, which is enforceable in case of product conformity defects within the terms provided by the applicable law.

The authenticity of Prada items is guaranteed by Prada's exclusive distribution network: in Prada stores and on prada.com.

Please contact our Client Service as follows: 

By phone at 0800 777 7232 (from Monday to Friday from 10AM to 9PM Brasília (BRT) UTC-3.)

By e-mail at client.service.americas@prada.com and/or 

through the dedicated “contact us” section or per livechat on our Website.