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You can contact our Client Service by phone at +800 800 77232 (from Monday to Saturday from 9 am to 8 pm and on Sunday from 9 am to 6 pm, Central Europe Time), by e-mail at client.service.eu@prada.com, or through any of our available contact channels.
Prada Essence
Create or sign in to your Prada account to access the collection. An exploration of Prada’s iconic codes, shaped by a study in chromatic duality.
Can I receive a tax refund for my online purchases?
VAT refund is not available for online purchases: if you wish to make use of this option, we invite you to contact one of our physical stores.
If you want to receive more information, we invite you to contact our Client Service.
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