Yes you can. Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase:

• The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
• The return must be requested within 10 days from delivery of the order.
• The products must be shipped back through DHL within 10 days after the request.
• The package can only be returned from the same location it was delivered to.
• We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Both for security and for hygienic-sanitary reasons, perfumes and Beauty products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Definitively personalized products cannot be returned. 

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

You can return a product purchased online to a Prada store as well. 

Depending on the case, you will be able to receive an exchange, a store credit or a refund.

On the other hand, if you wish to exchange your order online, simply contact our Client Service: we will organize a return for your order and assist you in placing a Phone Order.

To make a return request, access the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access you will be asked to enter your order number and the e-mail address used to place the order.

Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.

Returns must be shipped in their original box.

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).

After creating a return request through My Account, write an email to client.service.americas@prada.com or call 0800 777 7232  to arrange the pick-up of your return parcel. In doing so, please specify the following point below:

• The WB (WAYBILL) return label number – it is a sequence of 10 numbers above the first barcode;
• The pick-up address;
• The preferred pick-up date (excluding weekends) 
• And a telephone number.

Concerning the preparation of the box:

• Attach the pre-paid, pre-compiled return label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery. 
• Complete the shipping declaration form of our courier that was included that was included in the original package at delivery and affix it to the outside of the return parcel.
   

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.americas@prada.com or by phone at 0800 777 7232.

Of course. 

Returns must be shipped in their original box.

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories must be included).

After creating a return request through our website, write an email to client.service.americas@prada.com or call 0800 777 7232  to arrange the pick-up of your return parcel. In doing so, please specify the following point below:

• The WB (WAYBILL) return label number – it is a sequence of 10 numbers above   the first barcode;
• The pick-up address;
• The preferred pick-up date (excluding weekends) 
• And a telephone number.

Concerning the preparation of the box:

• Attach the pre-paid, pre-compiled return label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery. 
• Complete the shipping declaration form of our courier that was included that was included in the original package at delivery and affix it to the outside of the return parcel.

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.americas@prada.com or by phone at 0800 777 7232 .

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. This may take between 5 and 10 days. 

The refund is issued directly to the original method of purchase and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs if any.

We will send you a confirmation email as soon as we have processed the refund. Your account should be credited within a maximum of 30 days from the date of refund and depending on the refund policy of the payment tool used.