GENERAL TERMS AND CONDITIONS OF SALE


1. Introduction

1.1. The sale of “Prada” branded products executed remotely through this site (hereinafter referred to as the“Products” and the “Website” accordingly) is governed by the following General Terms and Conditions of Sale.
The Products placed on the Website are offered for sale directly by Prada Rus LLC (hereinafter referred to as “PRADA”). PRADA is a company incorporated under the Russian law, with registered office at Stoleshnikov pereulok 14, 107031 Moscow, Russian Federation, OGRN 5087746377120, email: client.service.eu@prada.com, phone number: +80077232000.

1.2. The use of the remote sale service governed by the General Terms and Conditions of Sale hereof is exclusively reserved to consumers (hereinafter referred to individually as “Customer” or, collectively, “Customers”) meaning natural persons acting for purposes not related to the business, entrepreneurial, artisanal or professional activities possibly carried out, over the age of 18 (or, if younger, but at least at the age of 16, authorised by their legal representative).
The resale or transfer of the Products purchased on the Website for any commercial or professional purpose whatsoever is expressly prohibited.

1.3. The Products offered for sale on the Website may only be delivered to an address in the Russian Federation.

1.4. The languages used to execute the sale and purchase agreement through the Website hereof are: Russian and English.

1.5. The General Terms and Conditions of Sale hereof are published on the Website for Customers’ information, storage and reproduction purposes, in compliance with the applicable laws currently in force.

1.6. The purchase of the Products is exclusively governed by the General Terms and Conditions of Sale published on the Website and incorporated at the moment of the relevant purchase in accordance with section 3.7 below.
PRADA reserves the right to amend the General Terms and Conditions of Sale hereof at any time.
Any amendments shall only be effective in respect of purchases made after the date the new version of the General Terms and Conditions of Sale is published.
The replacement of the General Terms and Conditions of Sale hereof with a new version automatically implies the non-applicability, ineffectiveness and non-enforceability of the former version with respect to purchases made after such previous version is removed from the Website, also in the event such General Terms and Conditions of Sale are in any way accessible and/or available to the general public through other internet websites other than the one indicated above.

1.7. By placing an order of the Products offered for sale on the Website by phone, e-mail, via SMS, filling out the order form in the Website, the Customer confirms his or her full and unconditional agreement with the content of the order and agrees to conclude a retail sale and purchase agreement with PRADA remotely (hereinafter referred to as the “Agreement”) in accordance with such order conditions on the basis of clause 2 of article 497 of the Civil Code of the Russian Federation (acceptance of the Offer for the purchase of the Goods in accordance with clause 2 of article 437, article 438 of the Civil Code of the Russian Federation), clause 13 of the Rules of Sale goods under a retail sale and purchase agreement, approved by Decree of the Government of the Russian Federation No. 2463 of December 31, 2020 (hereinafter referred to as the “Rules for the sale of goods”).

1.8. The information presented in the Website contains the main consumer properties of the Products and other mandatory provisions in accordance with the requirements of the current legislation of the Russian Federation and the Rules for the sale of goods. In case the Customer has any questions regarding the basic consumer properties and other properties and characteristics of the Products, before placing the order, the Customer has the right to contact PRADA to the addresses indicated in section 11 below.

1.9. All Products presented in the Website are provided with permits in accordance with the legislation of the Russian Federation. Compliance of the offered Products with the established requirements is confirmed by certificates of conformity and declarations of conformity.

2. Product availability

2.1. The Customer acknowledges that the Products offered by PRADA on the Website are limited in number and he/she is therefore aware that PRADA shall need to check their availability at the time of the order placement prior to the acceptance of the order.

2.2. Occasionally the availability of certain Products may incur inconveniences. In such circumstances, PRADA shall inform the Customer promptly (and in any case within the deadlines specified below) by email that the order placed cannot be accepted.
In the event the order is only partially available, the Customer will be informed about that. However, the Customer agrees and accepts to receive only the Products available, unless he/she has selected on the Website the option to receive the entire order as a whole. In such case the Customer will be asked if he/she either wishes to receive the Products that are available or fully cancel the order.

2.3. PRADA reserves the right to vary the articles sold on the Website at any time, without any notice prior to acceptance of the order.

3. Ordering process

3.1. Each Product offered for sale on the Website can be viewed by following a dedicated link displaying the article's photographic images, unit price, colours and sizes (if applicable). For those Products expressly marked on the Website as “Pre Order” or as “Pre Ordered Product” or as “Personalized Products” being not yet ready to be shipped, the relevant dedicated link will also show the relevant estimated delivery date.

3.2. The Customer may purchase up to five Products in one Order and for a maximum of four units per Product. PRADA reserves the right to vary at any time the limitations to the number of Products that can be purchased through the Website.
The amount of one order with delivery should not exceed 1 500 000,00 (One million five hundred thousand) roubles.

3.3. The Products selected by the Customer shall be placed into a special section (hereinafter referred to as the "Shopping Bag").
A description of the Products, including measures or sizes (if applicable), together with one or more photographic images in digital format clearly showing the Products, shall be included in the Customer's Shopping Bag.

3.4. Although PRADA constantly takes steps to ensure that the photographs displayed on the Website accurately reflect the original products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer. As a result, PRADA shall not be responsible for any possible inadequacy of the graphic representations of the Products displayed on the Website if due to the above technical reasons.

3.5. To view the Products selected and the total price of the purchase order including shipping costs, please visit the Shopping Bag page.
Before confirming the relevant order (hereafter referred to as the "Order"), the Customer is required to check the accuracy of the contents of the Shopping Bag and fill in the Order form in accordance with the instructions provided on the Website. The ordering process allows the Customer to check and amend any errors on the overview of the Shopping Bag page before submitting his or her Order to PRADA.

3.6. The ordering process is completed as soon as the Customer presses the relevant final Order confirmation button (hereinafter referred to as the "Buy Button"), thereby validating his/her Order, which will be directly submitted to PRADA.
After pressing the Buy Button, the Order will be binding and the contents of the Order may no longer be modified by the Customer.

3.7 Before confirming the Order, the Customer is required to confirm that he/she has read and accepted the General Terms and Conditions of Sale hereof. At the end of the ordering process, it is advisable that the Customer save or print off the General Terms and Conditions of Sale.

3.8. The ordering process must be fully completed; failure to do so entails that the Order cannot be submitted to PRADA.

3.9. Each Order and the Customer’s data required for the purchase shall be stored by PRADA for the time period provided for and in compliance with the applicable laws currently in force.
Any use of the Customer's data for purposes other than the purchase shall be subject to the relevant Customer’s prior and express consent pursuant to the conditions set forth in the "privacy policy statement" published on the Website.

3.10. Customers who have registered to log in the reserved area of the Website may check their Order status by logging in such area and accessing the ‘My Orders’ page.

3.11. The Customer is aware that he/she is responsible for the accuracy and truthfulness of any data entered on the Website or otherwise used at the time of the Order.
Entering in the Order (in the message of the intention to conclude the Agreement) of deliberately false information, incomplete information by the Customer that excludes PRADA's ability to contact the Customer to clarify the parameters of the Order, is considered unilateral refusal of such Customer to accept the offer, and does not entail any legal and / or material consequences, and also exempts PRADA from the execution of such Order.

3.12. The Customer is aware that on the Website he/she may have also the opportunity:

- to pre-order a selection of Products before their commercial launch or distribution and placement in the market, and
- to order Products which he/she wishes to permanently personalize by adding non-removable customizations according to the modalities indicated on the Website (by way of example through hot stamping).

The Customer acknowledges that such Products are not yet available for the delivery at the time of the submitting of the relevant Order. The Products which may be pre-ordered by the Customers are clearly identified and marked on the Website through the wording “Pre Order” or “Pre Ordered Product”, and the Products which may be personalized by the Customers are clearly identified and marked on the Website through the wording “Personalized Products”.

3.13. The Customer acknowledges and agrees that if he/she pre orders a Product and/or orders a Personalized Product, the relevant price shown on the Website and displayed in the Shopping Bag section shall be charged in advance to the Customer at the moment of the receipt of the Confirmation Email, as defined in the below section 4.2, although the Pre Ordered Product and the Personalized Product  are not ready to be shipped at that moment.
The Pre Ordered Product and the Personalized Product will be delivered to the Customer within the relevant estimated date specified in the Product page description.
In case the Order sent by the Customer contains also one or more Pre Ordered Products and/or Personalized Products in addition to the Products already available, all the relevant prices related to such Order shall be charged in advance to the Customer at the moment of the receipt of the Confirmation Email, even if such Pre Ordered and Personalized Products will be delivered at the relevant estimated delivery dates specified in the Product pages description.

3.14. Any further specification related to the payment, delivery and confirmation of the Pre Ordered Products and of the Personalized Products are referred below in the respective sections.

3.15. The Customer acknowledges and agrees that, except for what is specifically provided herein for the Pre Ordered Products and for the Personalized Products, the other sections of these General Terms and Conditions of Sale hereof will be applied also to the Pre Ordered Products and to the Personalized Products.

4. Execution of the Agreement

4.1. Upon confirmation of the Order by pressing the Buy Button, the binding Order is submitted to PRADA for processing. After placing the binding Order, the Customer will receive without undue delay an e-mail acknowledging that PRADA has received the Order. However, this does not mean that the Order has been accepted. PRADA's acceptance of the Order and the conclusion of the Agreement will take place as described below in section 4.2.
The Order placed by the Customer shall only be processed by PRADA if the entire purchasing process has been duly completed, without any error being reported by the Website.

4.2. The Agreement by and between PRADA and the Customer is executed as soon as the Customer receives one or more confirmation email from PRADA (hereinafter referred to as the "Confirmation Email"), which will be sent without undue delay, but at the latest within 7 (seven) days from receipt of the Order and contains information about the acceptance of the Order for processing and the order number (or another way of identifying the Order) in accordance with clause 14 of the Rules for the sale of goods.
The Confirmation Email shall be sent to the address indicated by the Customer in the order form and shall set forth the relevant confirmation and a summary of the terms and conditions of the sale, such as: the Product's description and main features, the total order price, including any shipping costs, the address for complaints, information on after-sale services, on the Customer’s right of withdrawal and its exercise as well as these General Terms and Conditions of Sale.
PRADA's obligations related to the transfer of the Products to the Customer and other obligations related to the transfer of the Products, in accordance with clause 13 of the Rules for the sale of goods, arise from the moment specified herein, namely from the moment the Customer receives the above Confirmation Email from PRADA on the Agreement execution. PRADA reserves the right to send the Customer such confirmation in relation to the entire Order, either in relation to each Product, or several Products (depending on the availability of the Products in stock).

4.3. PRADA reserves the right not to accept the Order placed by a Customer in the following events:

a) the Products included in the Order are unavailable notwithstanding what is applicable to Pre-ordered Products;
b) there is a dispute between PRADA and the Customer relating to a previous Order;
c) the Customer breached the General Terms and Conditions of Sale on previous occasions or has not fulfilled his/her obligations arising therefrom;
d) it emerged that the Customer is purchasing the Products in order to resell them or sell them for commercial or professional purposes;
e) the Customer has been involved in, or is suspected of, illegal or fraudulent activities.

In such events, PRADA shall inform the Customer by email, within 30 (thirty) days from the date of receipt of the Order, of the cancellation of the Order received. In such case, no Order shall be deemed to have been accepted by PRADA, and no Agreement executed.

4.4 In the event of partial availability of the Products, if the Customer has selected the option to receive the entire Order as a whole, he/she will be requested if he/she either wishes to receive the Products that are available or fully cancel the Order.
If the cancellation is only partial, the Customer shall only be charged for the price of the Products actually purchased.
The Customer agrees and accepts to receive only the Products available, unless he/she has selected on the Website the option to receive the entire Order as a whole.

5. Price and Method of Payment

5.1. The prices of all Products offered for sale on the Website are inclusive of VAT.

5.2. The relevant prices shall be shown in Russian Roubles (RUB).

5.3. The total price displayed in the Shopping Bag includes shipping costs possibly applicable, which shall be indicated separately.
In any event, PRADA shall seek the Customer’s express consent to charge any additional cost.

5.4. The prices shown on the Website and displayed in the Shopping Bag section, upon confirmation by the Customer of the Order or the Pre Order by pressing the Buy Button, shall be charged to the Customer, provided that the Products ordered are available in that moment, except for the Order containing  Pre Ordered Products and/or the Personalized Products for which the relevant amount shall be charged in advance according to the following clause 5.6, even if they are not yet ready to be shipped at that moment.
PRADA reserves the right to modify the prices of the Products offered for sale on the Website at any time and without notice. This does not apply for Orders already placed by the Customer.

5.5. PRADA only accepts payment methods indicated on the Website.

5.6. For the purposes of bank card payments, the Customer confirms and warrants that he/she is the owner of the bank card used for the purchase and the accuracy of all the relevant data entered at the time of purchase, such as: bank card number, expiry date and, if applicable, the security code.
Transaction amounts shall be charged to the Customer only following:

(i) the verification of the bank card data, (ii) receipt from the company issuing the bank card used by the Customer of the debit authorisation, and (iii) PRADA's confirmation that the product is available and, in any event, after the Order is ready to be processed.

Both for the Orders containing only Pre Ordered Products or Personalized Products and for the Orders containing also Pre Ordered Products and/or Personalized Products the total transaction amount will be charged for all Products – namely all those Products already available at that moment, and the Pre Ordered Products and/or the Personalized Products not yet ready to be shipped at that moment - at the moment of the Confirmation Email.
No amount will be charged at the time of submission of the Order, however, the amount of the Order will be reserved.

5.7. For the purposes of payment through other payment service providers, the Customer confirms and warrants that he/she is the owner of the account used for the purchase.
Customers shall only be charged the relevant transaction amounts after receipt of the Confirmation Email from PRADA. However, PRADA has the right to reserve the Order amount to be charged.

5.8. The purchased Products shall only be shipped after due payment of the amount owed by the Customer.
In the event the Customer cannot be charged the amounts due for any reason beyond the control of  PRADA, the Agreement shall be cancelled after the fruitless expiry of a reasonable period for payment set by  PRADA.

5.9. In the event one or more Products are unavailable and the Customer has decided not to fully cancel the Order, he/she shall only be charged the price of the available Products and the possible related shipping costs.

5.10. In case of partial or complete cancellation of a prepaid order by PRADA or the Customer, its value is returned to the bank card from which the payment was made in favour of PRADA. In this case, a refund is made within 10 calendar days. The term for crediting funds to the Customer's settlement account is determined by the internal regulations of the issuing bank. PRADA shall not be responsible for the delay in crediting the issuing bank of funds to the Customer's account. PRADA does not guarantee a refund to the Customer if the Order was paid with a bank card that does not belong to the Customer. By entering into the Agreement, the Customer agrees and accepts that PRADA's obligations to the Customer to return the monetary funds will be considered fulfilled from the moment they are received on the bank card from which the payment was originally made in favour of PRADA or to the bank account of the card holder in the event of the expiration of the bank card. After saving and paying for the Order, the Customer will not be able to add an item or make changes to the Order. Only complete cancellation of the Order is possible.
In accordance with clause 3 of article 405 of the Civil Code of the Russian Federation, PRADA is not considered to be overdue in the obligation to return money for the Products in case of delay in the return of the Products by the Customer (bad faith of the Customer).

6. Delivery

6.1. The Customer will receive the Products separately as soon as they are ready for shipping, unless the Customer has selected on the Website the option to receive the entire Order as one shipment. This does not apply if partial delivery is unacceptable to the Customer. The Products shall be delivered to the address indicated by the Customer in the Order. The Customer's signature or the signature of an authorized person shall be requested upon delivery of the Products. PRADA will bear any additional shipping costs, if any, caused by the separate deliveries.

6.2. For security reasons, PRADA shall not process any order addressed to a post office box or accept any order that does not allow to identify the natural person held to be the recipient of the order and the relevant address.

6.3. The Products offered for sale on the Website may only be delivered to addresses in the countries indicated above (section 1.3). In light of the foregoing, any Order entailing delivery outside of these countries shall be automatically rejected upon processing of the Order.

6.4. In the event the Customer is subject to the application of shipping costs, such costs shall be indicated expressly and separately from any other cost or expense upon completion of the filling in of the Order and prior to pressing the Buy Button.

6.5. The term within which PRADA is required to deliver the Products purchased in the absence of indication of an agreed delivery date or estimated delivery date at the time of the conclusion of the Agreement, is 15 (fifteen) days of the date of the Agreement execution, with the exception of events of force majeure or unforeseeable circumstances. In every case in which the relevant Order refers to Pre Ordered Products and/or Personalized Products, the delivery date shall be longer than 15 days and PRADA shall deliver these Products at the estimated delivery dates or during the estimated delivery period agreed upon with the Customer, as shown to the Customer in the Product page description.

6.6. In the event PRADA does not deliver the Products ordered within the above term, the Customer can request that PRADA delivers such Products within an additional term adequate to the circumstances in accordance with the applicable laws currently in force.
The Customer shall in any event have the right to immediately terminate the Agreement if the Product ordered is not delivered within the additional term specified.

6.7. PRADA shall have the right to split the Order into multiple shipments, according to the availability of the Products for delivery, and the Customer will receive the Products separately upon their availability to be shipped, unless he/she has selected on the Website the option to receive the Order as a whole. PRADA may either charge the Customer for the Products as and when these are shipped or as a single payment.

6.8. As soon as the purchased Product is shipped, the Customer shall receive an email to the address indicated in the Order. Such email shall contain a shipment tracking code and an exclusive link that will allow the Customer to real-time monitor the delivery.
PRADA's Client Service shall provide the assistance required for any potential problem relating to the delivery. Customers may contact PRADA's Client Service by email at: client.service.eu@prada.com.

6.9. Alternatively to the delivery by courier, the Customer may request to collect the Products purchased directly from a store which may be selected on the Website at the time of the purchase, provided that the relevant Order does not contain any Pre Ordered Products and/or any Personalized Products. In the event the Customer does not collect the Products within 20 (twenty) days of receipt of the email informing him/her that the Product is available for collection, the sale may be cancelled by PRADA. In such case, the Customer shall be informed by email of such cancellation and shall be refunded any amounts already paid.

6.10. The Customer shall bear the risk of loss or damage to the Products from the moment in which he/she, or a third party appointed by the Customer and other than the carrier, physically takes possession of such Products.
In the event, on the other hand, the loss or damage to the Product occurs prior to the physical delivery to the Customer or a third party appointed by the Customer, PRADA shall refund the Customer any amounts already paid.

7. Product Conformity

7.1. At the time of delivery, PRADA kindly asks the Customer to check the Products in order to ascertain that they match the articles ordered and that they do not show any manufacturing defects or lack of conformity. The sale of "PRADA" Products is subject to the legal warranties provided for under the applicable laws, as well as to any additional contractual guaranties possibly provided to the Customer.

7.2. In the event of existence of manufacturing defects or lack of conformity, the Customer shall be entitled to demand that the products conformity be restored either through fixing or replacement of the Product, free of charge, unless the remedy demanded is objectively impossible or excessively onerous compared to the other remedy. If any of the cases provided for by the law applies, the Customer may request a congruous reduction in price or the termination of the Agreement and subsequent refund of the purchase price paid. PRADA is only liable for the lack of conformity of the Products if the claim for lack of conformity is raised within 2 (two) years from the delivery of the corresponding Product.

7.3. PRADA and the Customer have agreed that the return of the cost of Products of inadequate quality is carried out after:

- receipt of an Application for the return of the Products by PRADA;
- receipt of the Products at PRADA's warehouse;
- confirmation by PRADA's experts of the inadequate quality of the goods.

7.4. PRADA and the Customer have agreed that the return of the cost of the Products of good quality is carried out after:

- receipt of the Application for the return of the Products by PRADA;
- receipt of the Products at PRADA's warehouse.

7.5. In order to notify the existence of product defects and lacks and to demand one of the remedies listed above, Customers may contact PRADA to the addresses indicated in section 11 below.

8. Returns and refunds

8.1. The Customer has the following right to withdraw from the Agreement and return the Product(-s) of good quality at any time before their transfer (delivery to the Customer) as well as after their transfer – within 14 (fourteen) calendar days, provided that the marketable condition, consumer qualities of the Products (including tags, seals, factory labels are not cut off, control and identification marks), as well as the evidence confirming the fact and conditions of purchase of the Product (-s).
The Customer does not have the right to refuse from the Products of good quality with individually defined properties.
Refusal from the goods of inadequate quality is possible in the manner prescribed by the legislation of the Russian Federation.

8.2. Without affecting any rights of the Customers set forth in section 8.1 the Customers are kindly asked to follow the below procedure when returning the Products, which is, however, not a precondition for the valid exercise of the right of withdrawal:

8.2.1. Customers may use the specific form accessible in the "Returns" section of the Website or directly in the "My Account" section if the relevant Customer is registered on the Website. The Customers are asked to: (i) fill in the online form with the information required, (ii) apply on the parcel the sticker with the return address found therein, (iii) prompt a withdrawal request to the courier appointed by PRADA by sending an email to client.service.eu@prada.com, specifying the address, telephone number and the selected date of collection of the parcel, such date to be confirmed with the courier.
A form with the instructions for product returns shall be put into each parcel containing the Products purchased.

8.2.2. In the event the Customer complies with the procedure set forth in the preceding paragraph, the courier appointed by PRADA shall collect the parcel containing the Products to be returned with no charges to the Customer.
If, on the other hand, the Customer does not comply with such procedure, the return costs in the delivery shall be borne by the Customer as set forth in section 8.1.

8.3. Products must be returned in the same conditions in which they were delivered. The Customer must therefore ensure that the Products are intact and complete as delivered, that they have never been used or worn over and beyond a trying-on or a test as well as damaged in any way, and returned in their original packaging, equipped with all the labels they were received with. In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged by the Customer. The Customer is also informed that, based on security and hygienic-sanitary reasons, perfumes may not be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. PRADA will check the packaging and conditions of each Product returned, being the substantial integrity of such Products an essential requirement for the exercise of the right of withdrawal.
PRADA reserves the right to reject the return of such Products that should result to have been damaged, deteriorated, stained by the Customer or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.
In the event the return is rejected, PRADA will send a specific notice to the Customer and will consequently not proceed to credit the amount paid by the Customer, unless the Customer provides proof that PRADA has suffered no loss or a lower loss. Other rights for claim compensation for any damage attributable to the Customer's behaviour shall not be affected by this Section 8.3.

8.4. The return of Products under this section is only permitted in respect of purchases made on the Website.

8.5. In consideration of the fact that the Personalized Products are products permanently modified, and personalized specifically for the Customer, and that their original manufacture cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer in relation to any Personalized Products. Accordingly, the provisions contained in this Section 8 will not apply to the Personalized Product of good quality, being understood that the exclusion of the Personalized Products from the right of withdrawal will not affect the application of the legal guarantees according to the legislation of the Russian Federation, provided for in the above Section 7, also to such Products. 

9. Product authenticity and intellectual property rights

9.1. PRADA warrants the authenticity of all the Products offered for sale on the Website.

9.2. The "PRADA" trademark, as well as all the figurative and non-figurative marks and, more generally, all the other trademarks, illustrations, images and logos found on the "PRADA" products, relevant accessories and/or packaging, whether registered or not, are and shall remain exclusive property of the PRADA Group. The reproduction, in whole or in part, modification, tampering or use of such trademarks, illustrations, images and logos, for whatever reason and on any support, are strictly forbidden.

10. Governing law

10.1 General Terms and Conditions of Sale hereof are governed by the Russian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the Customer applicable in the country of habitual residence of the Customer.

10.2. In the event of a dispute arising from the interpretation and/or application of the General Terms and Conditions of Sale hereof, the court of the place where the Customer is domiciled or resident shall have exclusive and mandatory jurisdiction.

11. Contact details

11.1. For any complaint, additional information or assistance relating to the Website or to the purchasing process and, in any event, for any request for information and/or clarifications in respect of the General Terms and Conditions of Sale hereof, Customers may send an email to the the Client Service: client.service.eu@prada.com, or may call our international toll-free number: +80077232000. According to clause 21 of the Rules for the sale of goods, claims sent to other addresses are not subject to consideration by PRADA.

 

Annex 1
to the GENERAL TERMS AND CONDITIONS OF SALE

 

Rules for the maintenance of genuine leather and textile products

The genuine leather product’s look and duration of use highly depends on its usage, care and storage.

1. The leather product must be stored in places away from direct sunlight or electric light in order to avoid changing or losing the original color.
2. Moistening and wetting of the product is not allowed.
3. Storage of leather clothes is necessary in a straightened form, on a hanger (shoulders) of strictly appropriate size, avoiding the contact of the front surfaces of leather parts.
4. For packaging, it is necessary to use cotton or linen covers, but not plastic bags.
5. During packaging, the formation of folds and leather jam is not allowed.
6. Do not allow perfumes and cosmetics to come into contact with the product.
7. It is necessary to avoid mechanical damage to the product (scratches, cuts, tears), it is impossible to completely eliminate them.
8. The product (except for the luggage accessories) is not designed to carry heavy items, in order to avoid stretching and deformation of the material, damage to fasteners and handles.
9. It is forbidden to independently clean the product in domestic conditions. It is recommended to use only the services of specialized workshops, ateliers and dry cleaners, using industry-specific professional tools.
10. The product is not subject to exchange and return, in the original form or design of which any intervention was made (change, addition, reconstruction, change of parts, including adding extra holes to belts).

In case of non-compliance with these rules for the maintenance and storage, the product is not subject to exchange and return.


Last updated: 01.11.2021