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FREE SHIPPING AND RETURNS
FREE SHIPPING AND RETURNS

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Status

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Placed on

Contact us Invoice

Paid with

Credit Card

Circuit

Card Number

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Order Summary

Promotion
Shipping
Shipping Tax
Tax (included)
Total (VAT included)

    Order number

    Dear

    Thank you for contacting us.

    We are pleased to inform you that your request has been received and is being processed.

    You will receive a return confirmation with all the information to get in touch with our courier.

    Below is a summary of your

    Order Summary

    Find Your Order

    • 01 01 Prepare the package

      The products must be returned in the same condition as they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way. All items with a security tag attached must be returned with the tag still in its original position.

    • 02 02 Organise Return Pick-up

      Please organise a pick-up with Toll by calling 0800 865 547 Monday – Friday 8:30AM to 5:30PM NZST or email at tollparcelsaucklandcustomerservices@tollgroup.com.

    • 03 03 Courier Pick-Up

      By following the above procedure, Toll will pick up the parcel free of charge. Otherwise, the shipping will be at your expense and we will not be responsible for any loss, damage or theft associated with the return shipping.

    • 04 04 Refund Confirmation

      As soon as we receive your return and confirm it complies with our Return Policies, a refund will be issued. The full amount of the returned item(s) will be credited to the original payment method.

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