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一般销售细则及条款

  1. 简介

    1. 通过网站www.prada.com/cn(以下简称“本网站”)销售“Prada”品牌商品受以下一般销售细则及条款(简称“细则及条款”)约束,该细则及条款可能随时被修订。 本网站上提供的商品均由普拉达时装商业(上海)有限公司(以下简称“PRADA”)直销。PRADA为一家根据中华人民共和国法律成立的公司,注册办公地点位于上海市静安区南京西路1366号恒隆广场二期4103-4113室。
    2. 通过本网站销售商品仅限于顾客(以下简称“顾客”),即行为目的与商业或企业活动无关的自然人,且应年满18周岁(如未达到该年龄,应获得其法定代表的授权)。
      出于任何企业或商业目的,转售或转让在本网站购买的商品受本细则及条款明确禁止。
    3. 供本网站销售的商品仅可在交付到中华人民共和国境内地址的情况下方可购买(不含港澳台地区)。
    4. 通过本网站执行销售合同所用的语言为:中文和英文。销售合同的中英文版本具有同等效力,但在出现矛盾时,以中文版为准。
    5. 本细则及条款发布于本网站上供顾客了解信息、储存和复制,且符合现行适用法律。
    6. 购买商品仅受该订购之时生效的、在本网站上发布的销售细则及条款约束。
      PRADA保留随时修订和/或更换细则及条款的权利。
      一般销售细则及条款修订或新版本发布并生效后,任何修订和/或更换仅对发布并生效之日后的订购有效。
      在上一版本的细则及条款从本网站上删除后或新版本生效后,新版本修订或更换将使该旧版本不适用于其后的订单,并对之无效、无强制执行力。
  2.  商品现货

    1. 顾客承认,PRADA在本网站上提供的商品(以下简称“商品”)的数量有限,因此他/她了解在订购时PRADA需检查商品是否有现货。
    2. 某些商品偶尔可能缺货。在这种情况下,PRADA将通过短信或电话通知的方式及时(任何情况下,均不得超过第6.5条所述期限)告知顾客,告知其所下的订单已被取消,或告知商品可能延后发货的情况。
    3. PRADA保留随时更改在本网站上销售的商品的权利,并不需作任何通知。
  3. 购买过程

    1. 在本网站上销售的各商品可通过专用链接查看,该链接显示的内容为商品照片图、单价、颜色、大小(如适用),也可通过该链接查看非现货的,网站上明确标示为“预售” “预售商品”或“个性化定制”商品的预计送达时间(受限于第6.5节)。
    2.  顾客可购买一种或以上商品,每种商品最多4件,除特定类型商品另有规定外。PRADA保留在任何时候更改可通过本网站购买的商品数量限制的权利。
    3. 顾客选择购买的商品应置入特殊区段(以下简称“购物袋”)。购物袋中的商品不会被保留,且可由其他顾客购买。
      顾客购物袋中应包括商品描述,描述包含尺寸或大小(如适用),以及一张或以上展示商品的电子照片。
    4. 尽管PRADA采取了合理措施确保本网站上显示的照片能够准确地反映真实的商品,但顾客所用设备的技术特性及色彩解析度仍可能会使照片和实物间存在区别,因此图像可能不足以反映本网站上陈列的商品,而PRADA不对此负任何责任。所提供的商品尺寸均为近似值,所展示商品的颜色、面料和设计与交付给顾客的商品可能会在细节上有所不同。
    5. 顾客如需查看任何订单中选择的商品和总价格,可查看购物袋页面。
      确定相关订单(以下简称“订单”)之前,顾客需要检查购物袋中的内容是否准确,并根据本网站上提供的说明填写订单表单。
    6. 在顾客付款完成后,订购过程即完成,之后订单将直接提交给PRADA。
      付款完成后,顾客不可再更改订单中的内容。
    7. 确认订单前,顾客需要确认他/她已阅读并接受本细则及条款。采购过程结束后,顾客应保存或打印本细则及条款。
    8. 仅在完全完成订购过程后,订单方可提交给PRADA。
    9. 顾客同意并理解PRADA可能根据本网站上发布的PRADA隐私政策收集、使用、存储和处理顾客的个人资料。如需了解PRADA使用cookies的详细方法、PRADA收集的信息的种类、PRADA使用顾客信息的方法和目的、以及PRADA在何种情况下会披露信息,请参见本网站上发布的PRADA隐私政策和Cookie政策。
    10. 已在本网站注册的顾客可通过登陆该区域,前往“我的订单”页面检查其订单状态。
    11. 顾客有责任保证在本网站上输入的,或在订购时以其他方式使用的任何资料的准确性和真实性。
    12. 顾客可以在网站上预定一些尚未在市场上商业发布、分销和投放的商品。这些商品在网站上清楚定义和标记为“预售”或“预售商品”。顾客承认这些商品在他/她下订单之时尚未能进行交付。 顾客还可以在网站上订购一系列商品,这些商品可由顾客以网站上描述的方式进行个性化定制。 这些商品在网站上有明确的定义和标记为“个性化定制”。 顾客同意,在下订单时,此类个性化定制商品可能无法立即交付。
    13. 顾客承认和同意, 若他/她下订预售商品或个性化定制商品,顾客提前将被收取网站上显示和购物袋页面上所列明的价格,尽管该预售商品或个性化定制商品当其时尚未能进行交付。 受限于第6.5节,预售商品或个性化定制商品将会大概在商品说明页面上或购物袋页面上所标明的预计送达时间交付于顾客。 若顾客所下的订单除有库存的商品外,还有一件或多件预售商品或个性化定制商品,所有商品将大概在预售商品和/或个性化定制商品的商品说明页面上和/或购物袋页面上所标明的预计送达时间一同运送(受限于第6.5节)。
    14. 除非细则及条款他处另有规定,所有细则及条款将适用于网站上关于预售商品和个性化定制商品的销售。
  4. 合同的执行

    1. 本网站上的信息应被视为要约邀请,并非要约或单方合同,顾客同意:顾客的订单是根据本细则及条款购买订单中所列的商品的要约。提交的所有订单均以PRADA的接受与否为准。在顾客确认订单后,订单即提交PRADA进行处理,无法再由顾客修改或取消。 仅在整个订购过程正式完成,且本网站未报告任何错误的情况下,顾客所下订单才会由PRADA处理。 顾客成功提交订单后,PRADA将向顾客发送短信,确认PRADA已收到订单。但这并不意味着PRADA已接受该订单。
    2. 在PRADA向顾客发送确认短信(以下简称“确认短信”),确认PRADA接受订单及声明订单号后,方视为PRADA和顾客间合同成立。
      确认短信将发送到顾客在订单表单中指定的手机号码。
    3. PRADA可自由决定以任何理由不接受顾客的订单(包括部分订单),而无需对顾客负任何责任。PRADA可能不会接受顾客订单的情况举例如下:
      a) 订单中的商品缺货或临时缺货 (除预售商品的情况外);
      b) PRADA和顾客间就之前的订单存在争议,且责任在顾客一方;
      c) 顾客此前曾违反本细则及条款,或未履行细则及条款规定的义务;
      d) PRADA有理由怀疑顾客购买商品用于转售,或用于企业或商业目的;
      e) 顾客参与或疑似参与非法或欺诈活动;
      f) PRADA有理由怀疑顾客在本网站上输入(或与顾客相关)的任何资料不准确、不真实,或存在这种可能;
      g) 顾客大量订购某一种商品,且此类商品均运往同一顾客或交付地址;
      h) PRADA无法获得顾客付款授权;或
      i) 商品受到运输限制。
      PRADA不接受或取消任何订单的决定对顾客具有约束力。 在PRADA不接受订单的情况下,PRADA将在收到订单后30日以内以短信告知顾客不接受收到的订单。在这种情况下,订单将视为未被PRADA所接受,PRADA和顾客之间未签订合同。 在订单未被接受的情况下,顾客将及时得到就有关订单所支付之款项的退款。如由于订购的商品部分缺货而无法接受部分订单,顾客仅需支付实际购买的商品的价格。
    4. 若本网站上部分信息可视为要约,对此部分信息顾客在将订单提交给PRADA后合同成立。 尽管合同已经成立,但是如果出现4.3.条中从b)项至i)项所列举情形,则顾客同意PRADA可以发送解除短信通知顾客解除合同(以下简称“解除短信”)。 对于第4.3条第a)项情形,即订单中的商品缺货或临时缺货,顾客同意交付时间应予以延迟,具体交付时间由PRADA另行通知,或者经双方协商确认由其他商品替换订单中商品,或该客户获得PRADA的退款。 合同解除后,如顾客已付款但购买的商品尚未发货,顾客将及时得到就有关订单所支付之款项的退款。 如PRADA已经发货,则顾客需退回商品并保证商品的完整性,顾客同样将及时得到就有关订单所支付之款项的退款 。若出现4.3条b)-i)项的情形且给PRADA 造成损失,则PRADA可要求顾客予以相应的赔偿。
  5. 价格和支付方法

    1. 在本网站上销售的商品的价格包含增值税。
    2. 相关价格以人民币 (RMB) 显示。
    3. 购物袋中显示的总价格包含运费。
      任何情况下,PRADA在收取额外费用时均应获得顾客明确同意。
    4. 在顾客按下最终订单确认按钮(购买按钮)确认后,顾客会被收取在本网站上和购物袋中显示的价格。
      PRADA保留随时更改在本网站上销售的商品的价格的权利,并不需作通知。
    5. PRADA仅接受中国银联信用卡/借记卡、支付宝、微信支付和本网站上其他明确表明的支付方法。
    6. 如使用信用卡/借记卡支付,顾客确认并保证他/她是该信用卡/借记卡的所有者,或获得该卡所有者授权可以使用,且在购买时输入的所有资料均应准确,所述资料包括但不限于:信用卡/借记卡号、到期日,安全代码(如适用)。 PRADA不负责验证顾客对信用卡/借记卡的所有权或使用授权,也不负责验证购买时输入的资料的准确性。 顾客承诺他/她非常了解在线支付的风险。 为了防止损失,顾客应妥善保管他/她的账户信息,银行账户信息和任何电子支付账户信息。 顾客使用本网站后,顾客应安全退出登录状态。 如果顾客发现其他人以欺诈手段使用或窃取了他/她的账户信息,银行或其他电子支付账户信息,他/她应立即有效地通知PRADA; 顾客还可以联系顾客服务部暂停或停止其服务。 顾客仅在下列情况后才被收费:
      (i) 对信用卡/借记卡资料进行验证,及 (ii) 从发行顾客所用的信用卡/借记卡的公司或银行处收到付款授权
    7. 如使用信用卡/借记卡之外的其他方式支付,顾客应确认并保证他/她是用于进行订购的账户的所有者,或获得该账户所有者授权可以使用。PRADA不负责验证顾客对该类账户的所有权或使用授权。
    8. 所有信用卡/借记卡持卡人和支付账户所有者均需接受验证检查,并获得银行卡发行方或支付服务提供商的授权。如顾客银行卡或支付服务的发行方拒绝支付授权,PRADA将无法接受顾客订单,在这种情况下,PRADA将不对任何延迟交付或不交付行为承担任何责任,也无义务告知顾客拒绝的原因。
    9. 如顾客的银行卡发行方、银行或支付服务提供商因PRADA根据顾客订单处理顾客信用卡/借记卡付款或其他支付方法,向顾客收取任何形式的费用,PRADA对此不承担责任。
    10. 如顾客的信用卡/借记卡或支付方法不以本网站上所示的顾客订购所用货币计价,最终价格可能以顾客银行卡或账户上的货币收取。该最终价格由顾客的银行卡发行方、银行或支付服务提供商计算并收取,因此如顾客的银行卡发行方或支付服务提供商因顾客使用非本网站上所示的货币购买,而向顾客收取任何费用或顾客因此而招引任何责任,PRADA对此均不承担任何责任。
    11. 购买的商品只有在顾客正式支付应付金额后才会发货。
      若顾客出于何种原因无法支付相应金额,销售过程均自动终止,销售会被取消。
    12. PRADA会尽力保证本网站上的所有定价信息的准确性。但偶发的错误仍会导致商品标价错误。如商品的正确价格低于本网站上所述的价格,PRADA可能会向顾客收取较低的金额并向顾客递送商品,也可能取消顾客的订单。如商品的正确价格高于本网站上所述的价格,PRADA可自行决定联系顾客,询问顾客是否愿以正确价格购买,或取消订单并通知顾客。PRADA无义务以不准确的价格提供商品。
  6. 交付

    1. 商品将交付到顾客在订单中指定的地址。商品交付时需由顾客,或顾客在订单中指定的第三方签收,但PRADA不对签收人的身份负责验证。如果PRADA指定的快递员无法在第一次尝试交货的 五天内把商品交付到顾客在订单中指定的地址,PRADA可以取消订单并通知顾客。 在这种情况下,PRADA将把商品的购买价格退还给顾客。
    2. PRADA不会处理地址为某个邮政邮箱的订单,也不接受PRADA怀疑为非自然人的顾客的订单。
    3. 在本网站上销售的商品的购买和交付地址仅限于上述地区范围之内(第1.3节)。根据上述内容,要求将商品交付到该地区范围外的任何订单均将在订单处理过程中被自动拒绝。
    4. 如顾客的订单上提供的交付地址有误或不完整,PRADA不对商品延迟交付或未交付承担任何责任。
    5. 根据现行适用法律,PRADA交付购买的商品的时间为自合同执行之日起30(三十)日内,而与预售商品或个性化定制商品相关的订单或包括预售商品和/或个性化定制商品的订单,交付购买商品的大概时间则为预售商品和/或个性化定制商品说明页面上或购物袋页面上显示的预计送达时间,除非,在任何情况下,出现不可抗力事件或不可预测情况。
    6. 在PRADA未在上述期限内交付订购的商品的情况下,顾客可要求PRADA根据现行适用法律,在适当的延长期限内交付商品。
      在任何情况下,如订购的商品未在指定的延长期限内交付,PRADA和顾客均有权利立即终止合同。
      对于任何未能交付的订单,顾客只有可取消相关订单的权利,并可全额退还就有关订单所支付之款项。
    7. 根据商品是否有现货,PRADA可将一份订单分开发货。在这种情况下,PRADA将通过短信通知顾客。
    8. 当购买的商品已发货,顾客将会在订单中提供的电话号码收到短信。该短信将包含运输追踪代码。
      PRADA的顾客服务部门可以针对与交付有关的任何潜在问题,提供所需服务。顾客可通过发电子邮件至 client.service.china@prada.com 或拨打电话4006001913联系PRADA顾客服务部门。
    9. 除通过快递员交付外,顾客也可要求直接在商店提取PRADA指定的商品,该商店可在购买时在本网站上选择。在短信通知顾客可提取商品后,如他/她未在7(七)日内提取,则销售可被PRADA取消。在这种情况下,顾客将收到取消通知,已支付的所有金额均将退还顾客。
    10. 商品根据第6.1条交付之时起,顾客即应自担商品丢失或损坏的风险。
      另一方面,如商品在依据第6.1条交付前即损坏或丢失,PRADA将退还顾客已支付的所有金额。
  7. 商品符合性

    1. 交付之时,顾客需要检查交付的商品,以确认其符合订购的商品,且没有表现出任何制造缺陷,也不存在不符合的情况。
    2. 在订购的商品存在制造缺陷的情况下,顾客在商品交付之日起两年内,可以要求修理或更换商品(由PRADA决定),但香水、海滩装、内衣和个性化定制商品除外。
    3. 如需通知商品缺陷的存在,及要求以上所示的任一项补救措施,顾客可根据下文第12节所述方式与PRADA联系。
  8.  退货和退款 – 撤销

    1. 除了列明不可退换的个性化定制商品之外,顾客有权利在购买的所有或任何商品交付顾客地址之日起7(七)日内撤销合同。对于分批订单,相关期限应于最后一件商品交付之日起开始。
    2. 如需行使撤销权,顾客应遵循商品附带的退货指引所述的说明和程序。
    3. 在顾客遵守前款规定的程序的情况下,PRADA指定的快递员将接收包含商品的包裹并送回,无需向顾客收取费用。
      另一方面,如顾客未遵守上述程序,则顾客应支付退货费用,并对商品丢失、被盗、损坏或延迟交付承担责任。
    4. 在任何情况下,顾客均应负责在通知PRADA行使撤销权之日起7(七)日内,退回其行使相关撤销权利的商品,不得有不当延误。
    5. 商品退回时必须与之前交付时的状态相同, 并装在原包装中。因此,顾客必须保证商品的完整性,即商品必须从未使用过,无任何形式的磨损或损坏,且退回时要配有所有标签、标牌和保安标牌,且应正确地附带在原本的位置,符合收到商品时的样式,连同增值税发票原件。
      PRADA将检查退回的各商品的状态,以及商品的实质完整性。商品的标签、标牌和保安标牌是行使撤销权的必需要求。
      如商品有损坏、变质、污损的迹象,或其状态显示顾客并非以进行验证商品的性质和特性的必要措施而验证商品,而是出于其他目的使用商品,PRADA保留拒绝退回此类商品的权利。
      在退货被拒绝的情况下,PRADA将向顾客发送特定通知,之后将不会退回顾客支付的金额,同时还将保留对顾客造成的损坏要求赔偿的权利。
    6. 除下述条款另有规定外,PRADA应在得悉顾客行使撤销权之日起14(十四)日内,退还为退回的商品支付的任何金额,不得有不当延迟。
      在任何情况下,PRADA均保留在收到退回的商品并完成验证后退款的权利。
      前述退款将通过以顾客购买时的相同支付方式把顾客支付的金额退还于顾客所用的卡或帐户,除非与顾客明确商定,且不会因退款商生任何费用。
      PRADA将通过短信确认向顾客的退款。
    7. 在顾客选择非PRADA提供的标准交付方法的情况下,PRADA无义务退回交付费用。
    8. 本节所述的商品退回仅限于通过本网站购买的商品。
  9.  责任限制

    1. 除故意的不当行为或重大疏忽之外,PRADA将不对顾客因购买本网站上提供的商品,或与本网站有关的其他行为而导致的任何损失、商誉或名誉损失承担任何方面的责任。
    2. 受限于第6.6节和第9.1节,除非法律特有规定,本细则及条款规定下PRADA的全部责任,无论是因合同、侵权(包括疏忽)或其他原因导致,在任何情况下均不应超过顾客从PRADA订购的相关商品的价格的100%。
    3. 如发生了任何超出PRADA合理控制范围的事件,PRADA对因此导致的延迟履行或未履行本细则及条款规定的义务均不承担责任。
  10. 商品真实性和知识商权

    1. PRADA保证本网站上销售的所有商品的真实性。
    2. “Prada”商标,所有图形与非图形标记,以及更为广泛的、在“Prada”商品、相关附件和/或包装上出现的所有其他商标、说明、图像和标志,无论注册与否,均为PRADA集团的专属财商。严禁对此类商标、说明、图像和标志的全部或部分进行复制、修改、篡改或使用,无论出于何种理由,具有何种支持。
    3. 本网站上提供的所有内容(包括但不限于标志、文本、资料整理、图像、图标、图片、照片、音频剪辑、声音、音乐、软件及其任意组合,以下简称“内容”)均由PRADA(或PRADA集团公司)拥有或授权,并在全世界受到适用的版权法律和条约的保护。我们保留所有相关权利。
    4. 受限于本细则及条款,PRADA授予顾客可撤销、非专有及有限制的许可,访问及以个人身份使用本网站,但不包含下列权利:
      (a) 以任何可能损害PRADA声誉的方式使用本网站;
      (b) 将本网站用于任何商业或业务用途。本网站仅限顾客个人使用;
      (c) 使用软件机器人、网页蜘蛛、网页爬虫或类似的资料收集和提取工具,或任何可能引起PRADA基础架构不合理负担或负载的行为。
    5. 出于任何理由,及/或因任何违反本条款的行为,PRADA可随时自行决定终止本节中所述的有限许可,同时不影响PRADA根据适用法律,要求顾客提供的任何其他补救措施。
    6. PRADA会尽力保证其在网页上发布的所有信息的准确性和完整性。但PRADA不保证本网站上的内容或其他信息准确及/或无误,PRADA不承诺网页或内容的功能无错误,不承诺网页、内容及提供网页和内容的服务器无病毒、恶意代码或其他可能有潜在危害的组件,也不承诺网页不会被黑客攻击。PRADA建议所有互联网用户确保安装最新版本的病毒侦测软件。
  11. 争议

    1. 本细则及条款受中华人民共和国(不含港澳台地区)法律约束,并据此解释。
    2. 除非法律另有规定,在本细则及条款的解释和/或应用产生争议的情况下,PRADA办公地点的主管法院即上海市静安区法院具有专属管辖权。
    3. 本细则及条款可被分割。如任何规定被认为无效或不能被强制执行,则该规定应被视为被删除,且不应影响其他规定的可强制执行性。
    4. 本网站所记录的顾客订单及有关商品的交易数据应被视为完整及准确。
  12. 合同详细内容

    1. 如需进行与本网站或购买过程有关的投诉、或获得额外信息或协助,以及任何情况下,要求提供本一般销售细则及条款的相关信息,及/或对其进行说明,顾客均可向下列地址发送电子邮件:client.service.china@prada.com,或联系普拉达时装商业(上海)有限公司电子商务顾客服务部,地址为上海市南京西路1366号恒隆广场二期4103-4113室 邮编200040。
       


GENERAL TERMS AND CONDITIONS OF SALE

  1. Introduction

    1. The sale of “Prada” branded products through the website www.prada.com/cn (hereinafter referred to as the “Website") is governed by the following General Terms and Conditions of Sale, as amended from time to time (“Terms and Conditions”). The products offered on the Website are sold directly by PRADA Fashion Commerce (Shanghai) Co., Ltd. (hereinafter referred to as “PRADA”). PRADA is a company incorporated under the laws of the People’s Republic of China, with registered office at Rooms 4109 & 4110, 41/F, Plaza 66 Office Tower Two, No.1366 Nanjing Xi Road, Jing An District, Shanghai, PRC.
    2. The sale of products through the Website is restricted to consumers (hereinafter referred to individually as "Customer" or, collectively, "Customers") meaning natural persons acting for purposes not related to business, entrepreneurial, or commercial activities, and over the age of 18 years (or, if younger, authorised by their legal representative). The resale or transfer of the products purchased on the Website for any business, entrepreneurial or commercial purpose whatsoever is expressly prohibited.
    3. The products offered for sale on the Website may only be purchased if delivered to an address in the People’s Republic of China (excluding Hong Kong, Macau and Taiwan).
    4. The languages used to execute sale contracts through the Website are: Chinese and English. The Chinese and English versions of such sale contracts shall be equally valid, however, in the event of any discrepancy, the Chinese version shall prevail.
    5. The Terms and Conditions are published on the Website for Customers’ information, storage and reproduction purposes, in compliance with the applicable laws currently in force.
    6. The purchase of the products is exclusively governed by the Terms and Conditions of Sale published on the Website and in force at the time of the relevant purchase.
      PRADA reserves the right to amend and/or replace the Terms and Conditions at any time.
      Any amendments and/or replacements shall only be effective in respect of purchases made after the date the amended or new version of the General Terms and Conditions of Sale is published and is stated to take effect.
      The amendment or replacement of the Terms and Conditions with a new version automatically results in the non-applicability, ineffectiveness and non-enforceability of the previous version of the Terms and Conditions with respect to purchases made after such previous version of the Terms and Conditions is removed from the Website or the new version of the Terms and Conditions is stated to have effect.
  2. Product availability

    1. The Customer acknowledges that the products offered by PRADA on the Website (hereinafter referred to as the "Products") are limited in quantity and he/she is therefore aware that PRADA shall need to check their availability at the time of the purchase.
    2. Occasionally certain Products may be unavailable. In such circumstances, PRADA shall inform the Customer promptly (and in any case within the deadlines specified in Clause 6.5 below) by SMS or telephone call that the order placed has been cancelled, or inform the Customer that the delivery would be delayed.
    3. PRADA reserves the right to vary the Products offered for sale on the Website at any time, without any notice.
  3. Purchasing process

    1. Each Product offered for sale on the Website can be viewed by following a dedicated link displaying the Product’s photographic images, unit price, colours, sizes (if applicable) and, for those Products expressly marked on the Website as “Pre Order” “Pre Ordered Product” or “Personalized”, being not yet available for delivery, the estimated date which the Pre Ordered Products or Personalized Products shall be delivered (subject to Clause 6.5).
    2. The Customer may purchase one or more Products, up to a maximum of 4 units per Product, except as otherwise provided for certain types of Products. PRADA reserves the right to vary at any time the limitations to the number of Products that can be purchased through the Website.
    3. The Products selected for purchase by the Customer shall be placed into a special section (hereinafter referred to as the "Shopping Bag"). Items in the Shopping Bag are not reserved and may be purchased by other customers.
      A description of the Products, including measurements or sizes (if applicable), together with one or more photographic images in digital format showing the Products, shall be included in the Customer's Shopping Bag.
    4. Although PRADA takes reasonable steps to ensure that the photographs displayed on the Website accurately reflect the original Products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer, and PRADA shall not be responsible for any possible inadequacy of the graphic representations of the Products displayed on the Website. Any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects.
    5. To view the Products selected and the total price of any proposed purchase order, the Customer may visit the Shopping Bag page.
      Before confirming the relevant order (hereafter referred to as the "Order"), the Customer is required to check the accuracy of the contents of the Shopping Bag and fill in the Order form in accordance with the instructions provided on the Website.
    6. The order process is completed as soon as the Customer has completed payment, thereby confirming his/her Order, which will be directly submitted to PRADA.
      After payment has been completed, the contents of the Order may no longer be modified by the Customer.
    7. Before confirming the Order, the Customer is required to confirm that he/she has read and accepted the Terms and Conditions. At the end of the purchasing process, the Customer is advised to save or print the Terms and Conditions.
    8. Unless the Order process is fully completed, the Order cannot be submitted to PRADA.
    9. The Customer agrees and understands that PRADA may collect, use, store and process the Customer’s personal data in accordance with PRADA’s Privacy Policy published on the Website. For details on the manner in which PRADA uses cookies, the type of information PRADA collects, how and for what purposes, PRADA uses the Customer’s information and under what circumstances PRADA discloses information, please see PRADA’s Privacy Policy and Cookie Policy published on the Website.
    10. Customers who have registered at the Website may check their Order status by logging onto such area and accessing the ‘My Orders’ page.
    11. The Customer is responsible for the accuracy and truthfulness of any data entered on the Website or otherwise used at the time of the purchase.
    12. The Customer may have the opportunity to pre-order on the Website a selection of Products before their commercial launch or distribution and placement in the market. These Products are clearly defined and marked on the Website as “Pre Order” or “Pre Ordered Product”. The Customer acknowledges that such Pre Ordered Products are not yet available for delivery at the time of placing his/her Order. The Customer may also have the opportunity to order on the Website a selection of Products which can be personalized by the Customer in the manner described on the Website. These Products are clearly defined and marked on the Website as “Personalized”. The Customer acknowledges that such Personalized Products may not be available for immediate delivery at the time of placing his/her Order.
    13. The Customer acknowledges and agrees that if he/she orders a Pre Ordered Product or Personalized Product, the relevant price shown on the Website and displayed in the Shopping Bag section shall be charged in advance to the Customer, although the Pre Ordered Product or Personalized Product is not available for delivery at that moment. Subject to Clause 6.5, the Pre Ordered Product or Personalized Product will be delivered to the Customer on or around the estimated date specified in the Product page description and/or in the Shopping Bag section. If any Order placed by the Customer relates to one or more Pre Ordered Products or Personalized Products in addition to Products currently available for delivery, all Products will be shipped together on or around the estimated delivery date specified in the Product page description and/or in the Shopping Bag section for the Pre Ordered Products and/or Personalized Product (subject to Clause 6.5).
    14. Except as otherwise provided in the Terms and Conditions in relation to Pre Ordered Products and Personalized Product, all the Terms and Conditions will apply to the sale of Pre Ordered Products and Personalized Product on the Website.
  4. Execution of contract

    1. Information on the Website shall be treated as invitation only, and is not an offer or unilateral contract, the Customer agrees that any order placed by the Customer is an offer to purchase the Products listed in the Order on the Terms and Conditions. All orders submitted are subject to acceptance by PRADA. Upon confirmation of the Order by the Customer, the Order is submitted to PRADA for processing and cannot be further modified or cancelled by the Customer. The Order placed by the Customer shall only be processed by PRADA if the entire Order process has been duly completed, without any error being reported by the Website. After the Customer has successfully placed an order, PRADA will send an SMS to the Customer acknowledging that PRADA has received the Order. However, this does not mean that PRADA has accepted the Order.
    2. The contract by and between PRADA and the Customer shall be deemed to have been made as soon as PRADA sends to the Customer a confirmation SMS (hereinafter referred to as the "Confirmation SMS") which shall confirm PRADA’s acceptance of the Order, and state the Order number.
      The Confirmation SMS shall be sent to the mobile phone number indicated by the Customer in the order form.
    3. PRADA reserves the right not to accept Order (including parts of Orders) placed by a Customer for any reason in its discretion, without liability to the Customer. The following are examples of situation when PRADA may not accept the Customer Order in any of the following events:
      a) the Products included in the Order are unavailable or temporarily unavailable (except in the case of Pre Ordered Products);
      b) there is a dispute between PRADA and the Customer relating to a previous Order and the responsibility is on the Customer side;
      c) the Customer has breached the Terms and Conditions on previous occasions or has not fulfilled his/her obligations arising therefrom;
      d) PRADA has grounds to suspect that the Customer is purchasing the Products in order to resell them or sell them for business, entrepreneurial, or commercial purposes;
      e) the Customer has been involved in, or is suspected of involvement in, illegal or fraudulent activities;
      f) PRADA has grounds to suspect that any data entered on the Website by or in relation to the Customer is or may be inaccurate or untrue;
      g) if the Customer orders multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address;
      h) If PRADA is unable to obtain authorisation of the Customer’s payment; or
      i) if shipping restrictions may apply to a Product.
      The decision of PRADA as to the non-acceptance or cancellation of any Order shall be binding on the Customer. In the event of non-acceptance of any Order, PRADA shall inform the Customer by SMS, within 30 days of the date of receipt of the Order, of the non-acceptance of the Order received. In such case, that Order shall be deemed to have not been accepted by PRADA and no contract shall be deemed to have been entered into and between PRADA and the Customer. The Customer shall be promptly reimbursed the amount paid to PRADA by the Customer in respect of an Order in the event of non-acceptance of any Order. If the non-acceptance is only partial due to the unavailability of some of the Products ordered, the Customer shall only be charged for the price of the Products actually purchased.
    4. If Parts of information on the Website will be treated as offer, then for such information the contract shall be deemed to have been made as soon as the Customer summits the Order to PRADA. Even though the contract has been made, if the situation listed from b) to i) in Article 4.3. occurs, the Customer agrees that PRADA can dissolve the contract by sending a Termination SMS (hereinafter referred to as the "Termination SMS"). If the situation a) listed in article 4.3 occurs, namely the Products included in the Order are unavailable or temporarily unavailable, the Customer agrees that the delivery would be delayed and the actual delivery time would be notified by PRADA, or subject to the agreement by the Parties the merchandise items would be replaced by other items, or the Customer may get a refund by Prada. After the contract is terminated, if the Customer has paid the purchase price but the purchased Product is not shipped, the Customer will receive a refund of the payment for the Order in time. If the purchased Product is shipped, the Customer will need to return the product and ensure that the Products are intact and complete, and the customer will also receive a refund of the payment for the order in time. If the situation listed in b)-i) of article 4.3 occurs, and cause PRADA to suffer losses, PRADA may require the Customer to compensate such losses accordingly.
  5. Price and Method of Payment

    1. The prices of all Products offered for sale on the Website are inclusive of VAT.
    2. The relevant prices shall be shown in Renminbi (RMB).
    3. The total price displayed in the Shopping Bag includes shipping costs.
      In any event, PRADA shall seek the Customer’s express consent to charge any additional cost.
    4. The prices shown on the Website and displayed in the Shopping Bag shall upon confirmation by the Customer of the Order by pressing the relevant final Order confirmation button (Buy Button) be charged to the Customer.
      PRADA reserves the right to modify the prices of the Products offered for sale on the Website at any time and without notice.
    5. PRADA only accepts Unionpay credit cards/debit cards, Alipay, WeChat Pay and the other payment methods expressly indicated on the Website.
    6. For the purposes of credit card/debit card payments, the Customer confirms and warrants that he/she is the owner of, or has been authorized by the owner to use, the credit card/debit card used for the purchase, and the accuracy of all the relevant data entered at the time of purchase, including but not limited to: credit card/debit card number, expiry date and, if applicable, the security code.
      PRADA takes no responsibility for, and is not under any duty to verify the Customer’s ownership of or authorization to use such credit card/debit card, or the accuracy of the relevant data entered at the time of purchase. Customer undertakes that he/she is well aware of the risks of online payment. In order to prevent losses, Customer shall keep good care of his/her account information, bank account information and any electronic payment account information. When Customer has finished using this Website, Customer should log off safely. If Customer finds anyone else fraudulently using or stealing his/her account information, bank or other electronic payment account information, he/she should inform PRADA immediately and effectively; Customer may also contact Client Sservice to suspend or stop his/her services.
      Transaction amounts shall be charged to the Customer only following:
      (i) the verification of the credit card/debit card data, and (ii) receipt of the debit authorisation from the company or the Bank issuing the credit card/debit card used by the Customer.
    7. For the purposes of payment otherwise than by credit card/debit card, the Customer confirms and warrants that he/she is the owner of or has been authorized by the owner to use, the account used for the purchase. PRADA takes no responsibility for and is not under any duty to verify the Customer’s ownership or authorization to use such account.
    8. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of the Customer’s card or payment method refuses to authorise payment, PRADA will not accept the Customer’s Order and PRADA will not liable for any delay or non-delivery and PRADA is not obliged to inform the Customer of the reason for the refusal.
    9. PRADA is not responsible for any charges or other amounts which may be applied by the Customer’s card issuer or bank or payment method provider as a result of PRADA’s processing of the Customer’s credit/debit card payment or other method of payment in accordance with the Customer’s Order.
    10. If the Customer’s credit/debit card or payment method is not denominated in the currency of the Customer’s purchase indicated on the Website, the final price may be charged in the currency of the Customer’s card or account. Such final price is calculated and charged by the Customer’s card issuer or bank or payment method provider and therefore PRADA shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by the Customer as a result of the Customer’s card issuer or payment method provider charging the Customer in a different currency other than the currency of the Customer’s purchase as displayed on the Website.
    11. The purchased Products shall only be shipped after due payment of the amount owed by the Customer.
      In the event the Customer cannot be charged the amounts due for any reason whatsoever, the sale process shall be automatically terminated and the sale cancelled.
    12. PRADA endeavours to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Website, PRADA will either charge the lower amount and send the Customer the Product or cancel the Customer’s order. If a Product’s correct price is higher than the price stated on the Website, PRADA will, at its discretion, contact the Customer and ask the Customer whether the Customer wishes to proceed with the order at the correct price, or cancel the Order and notify the Customer of such cancellation. PRADA will not be obliged to supply Products at an incorrect price.
  6. Delivery

    1. The Products shall be delivered to the address indicated by the Customer in the Order. Signature of the Customer, or the third party designated by the Customer in the Order shall be required upon delivery of the Products. PRADA shall not be responsible to verify the identity of the person signing to accept delivery. In the event that PRADA’s designated courier is unable to deliver the Products to the address indicated by the Customer in the Order within five days of the first delivery attempt, PRADA may cancel the Order and notify the Customer of such cancellation. In such event, PRADA shall refund the purchase price of the Products to the Customer.
    2. PRADA shall not process any order addressed to a post office box or accept any order from a Customer who PRADA suspects may not be a natural person.
    3. The Products offered for sale on the Website may only be purchased and delivered to addresses in the territory indicated above (section 1.3). In light of the foregoing, any Order entailing delivery outside of this territory shall be automatically rejected upon processing of the Order.
    4. PRADA shall not be responsible for any delay in delivery or failure to deliver Products if the Customer’s delivery address as provided on the order form is incorrect or incomplete.
    5. In compliance with the applicable laws currently into force, the term within which PRADA is required to deliver the Products purchased is within 30 (thirty) days of the date of execution of the contract, or in respect of Pre Ordered Products or Personalized Product or any Order including a Pre Ordered Product and/or Personalized Product, on or around the estimated delivery date for any Pre Ordered Product and/or Personalized Product included in the Order shown to the Customer in the Product page description and / or in the Shopping Bag section, except-, in any case, in the event of force majeure, or unforeseeable circumstances.
    6. In the event PRADA does not deliver the Products ordered within the above term, the Customer may request that PRADA delivers such Products within an additional period appropriate in the circumstances, in accordance with the applicable laws currently in force.
      Both PRADA and the Customer shall in any event have the right to immediately terminate the contract if the Product ordered is not delivered within the additional term specified.
      The Customer’s sole remedy for any failure to deliver his/her order shall be the right to cancel the relevant order and receive a full refund of any monies paid to PRADA in respect of that order.
    7. PRADA reserves the right to split an order into multiple shipments, according to the availability of the Products. In this case, PRADA shall inform the Customer by SMS.
    8. When the purchased Product is shipped, the Customer shall be sent an SMS to the mobile phone number indicated in the Order. Such SMS shall contain a shipment tracking code.
      PRADA's Client Service may provide assistance required for any potential problem relating to delivery. Customers may contact PRADA's Client Service by email at: client.service.china@prada.com or by phone at 4006001913.
    9. Alternatively to delivery by courier, the Customer may request to collect the Products designated by PRADA directly from a store which may be selected on the Website at the time of the purchase. In the event the Customer does not collect the Products within 7(seven) days of the date of sending of the SMS informing him/her that the Product is available for collection, the sale may be cancelled by PRADA. In such case, the Customer shall be informed of such cancellation and shall be refunded any amounts already paid.
    10. The Customer shall bear the risk of loss or damage to the Products from the moment that they are delivered in accordance with clause 6.1.
      In the event, on the other hand, the loss or damage to the Product occurs prior to the physical delivery in accordance with Clause 6.1, PRADA shall refund to the Customer any amounts already paid.
  7. Product Conformity

    1. At the time of delivery, the Customer is required to check the Products delivered in order to ascertain that they match the Products ordered and that they do not show any manufacturing defects or lack of conformity.
    2. In the event of existence of manufacturing defects in the Products ordered, the Customer shall be entitled, within a period of two years from the date of delivery of the Products to demand that the Product be repaired, or replaced (at the option of PRADA) , excluding fragrances beach wear, underwear and made-to-order products.
    3. In order to notify the existence of Product defects and to demand one of the remedies listed above, Customers may contact PRADA as indicated in section 12 below.
  8. Returns and refunds - Withdrawal

    1. Except in the case of Personalized Products indicated not returnable, the Customer has the right to withdraw from the contract in respect of all or any Products ordered within 7 (seven) days of the date of delivery of the Products to the Customer’s address. For split Orders, the relevant term shall begin on the day of delivery of the last Product.
    2. In order to exercise the right of withdrawal, Customers must follow the instructions and the procedures sent out on the Return Information Form enclosed with the Products.
    3. In the event the Customer complies with the procedure set forth in the preceding paragraph, the courier appointed by PRADA shall collect the parcel containing the Products to be returned with no charges to the Customer.
      If, on the other hand, the Customer does not comply with such procedure, the return costs and any liability for loss, theft, damage or delay in the delivery shall be borne by the Customer.
    4. The Customer undertakes to return the Products for which he/she has exercised the relevant right of withdrawal without undue delay and, in any case, within 7 (seven) days of the date the exercise of the right of withdrawal is notified to PRADA.
    5. Products must be returned in the same condition in which they were delivered and should be packed in their original packaging. The Customer must therefore ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and equipped with all the labels,tags and security tags, correctly attached in their original positions, as they were received with, together with the original VAT invoice.
      PRADA shall check the condition of each Product returned, and the substantial integrity of such Product, and its labels, tags and security tags are an essential requirement for the exercise of the right of withdrawal.
      PRADA reserves the right to reject the return of such Products that appear to have been damaged, deteriorated, stained or appear to be in a condition that indicates that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.
      In the event the return is rejected, PRADA shall send a specific notice to the Customer and shall consequently not proceed to credit the amount paid by the Customer, reserving as well the right to recover compensation for any damage attributable to the Customer'.
    6. PRADA shall refund any amounts due for the Products returned without undue delay and subject as provided below, within 14 (fourteen) days of the date on which PRADA becomes aware of the exercise by the Customer of the right of withdrawal.
      In any event, PRADA reserves the right to withhold the refund either until receipt and verification of the Product returned.
      The aforementioned refund shall be made by crediting the amount paid by the Customer with the same payment method to the same card or account used for the purchase, unless otherwise expressly agreed by the Customer and provided that no costs are incurred as a result of the refund.
      PRADA shall confirm the refund to the Customer by SMS.
    7. PRADA shall not be under the obligation to refund the delivery costs of the Products in the event the Customer has selected a delivery method other than the standard delivery offered by PRADA.
    8. The return of Products under this section is only permitted in respect of purchases made on the Website.
  9. Limitation of liability

    1. Except in the event of wilful misconduct or gross negligence, PRADA shall in no way be liable to the Customer for any losses, loss of goodwill or reputation that may arise from the purchase of the Products offered for sale on the Website or otherwise arising out of or in connection with the Website.
    2. Subject to Sections 6.6 and 9.1, except as specifically provided by law, the aggregate liability under these Terms and Conditions of PRADA whether arising under contract, tort (including negligence) or otherwise shall in no event exceed 100% of the price of the relevant Product the Customer has ordered from PRADA.
    3. PRADA will not be held responsible for any delay or failure to perform or comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond PRADA’s reasonable control.
  10. Product authenticity and intellectual property rights

    1. PRADA warrants the authenticity of all the Products offered for sale on the Website.
    2. The "Prada" trademark, as well as all the figurative and non-figurative marks and, more generally, all the other trademarks, illustrations, images and logos found on the "Prada" products, relevant accessories and/or packaging, whether registered or not, are and shall remain exclusive property of the PRADA Group. The reproduction, in whole or in part, modification, tampering or use of such trademarks, illustrations, images and logos, for whatever reason and on any support, are strictly forbidden.
    3. All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Website (the "Content"), is either owned or licensed by PRADA (or a PRADA Group Company), and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.
    4. Subject to these Terms and Conditions, PRADA grants the Customer a revocable and non-exclusive licence to access and make personal use of the Website limited such that it does not include the right to:
      (a) use the Website in any way which may prejudice or damage the reputation of PRADA;
      (b) use the Website for any commercial or business purposes. The Website is for Customers’ personal use only;
      (c) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on PRADA’s infrastructure.
    5. PRADA may terminate the limited licence set forth in this Section at any time in its sole discretion without prejudice to any other remedy PRADA may have against the Customer pursuant to applicable law for any reason whatsoever and/or for any breach of these Terms.
    6. PRADA endeavours to ensure that the information posted by it on the Website is accurate and complete. PRADA does not, however, guarantee that the Content or any other information available on the Website is accurate and/or error free, PRADA does not promise that the functionality of the Website or Content will be error free or that the Website, Content or the server that makes it available are free of viruses, malicious code or other components which are potentially harmful or that the Website will not be hacked. PRADA recommends that all users of the Internet ensure they have up to date virus checking software installed.
  11. Disputes

    1. The Terms and Conditions are governed by the laws of the People’s Republic of China (excluding Hong Kong, Macau and Taiwan) and shall be construed accordingly.
    2. Unless otherwise provided by law, in the event of a dispute arising from the interpretation and/or application of the Terms and Conditions, the competent court in the district where PRADA’s office, namely Jing An District Court in Shanghai is located shall have exclusive jurisdiction.
    3. The Terms and Conditions are severable. If any provision of the General Terms and Conditions is judged to be invalid or unenforceable, such provision shall be deemed as deleted and others shall remain valid and enforceable.
    4. Data recorded on the Website concerning the Customer’s orders and transactions relating to Products shall be deemed to be a complete and accurate record.
  12. Contact details

    1. For any complaint, additional information or assistance relating to the Website or to the purchasing process and, in any event, for any request for information and/or clarifications in respect of the General Terms and Conditions of Sale hereof, Customers may send an email to the following address: client.service.china@prada.com or contact the E-commerce Client Service, Prada Fashion Commerce (Shanghai) Co., Ltd., Rooms 4109 and 4110, 41/F Plaza 66 Office Tower Two, No.1366 Nanjing Xi Road, Jing An District, Shanghai 200040.