Servicio de atención al cliente

Compra en línea

Realizar un pedido en línea

Desde el menú de la tienda online, puede echar un vistazo a las novedades o seleccionar una categoría específica de producto. Delimite su búsqueda filtrando por colores, materiales y estilos.
Una vez que haya añadido los artículos a su shopping bag, podrá verificar su selección, modificarla y continuar con el pago. Para completar su compra, solo necesita introducir su dirección de entrega y de facturación y escoger su forma de pago.
Puede realizar un pedido en el sitio web de Prada también registrándose a la sección de Mi cuenta.

Desde el menú de la tienda online, puede echar un vistazo a las novedades o seleccionar una categoría específica de producto. Delimite su búsqueda filtrando por colores, materiales y estilos.
Una vez que haya añadido los artículos a su shopping bag, podrá verificar su selección, modificarla y continuar con el pago. Para completar su compra, solo necesita introducir su dirección de entrega y de facturación y escoger su forma de pago.
Puede realizar un pedido en el sitio web de Prada también registrándose a la sección de Mi cuenta.

Información sobre productos y tallas

La tienda online ofrece una amplia selección de productos de las últimas colecciones de Prada, y el catálogo se actualiza periódicamente con las novedades.
Si el artículo que busca en línea no está disponible en estos momentos, puede ponerse en contacto con la tienda de Prada más cercana mediante la herramienta “Encuentre en tienda” o descubrir productos similares.
Para obtener más información sobre las tallas, consulte la guía de tallas que aparece en la página de cada producto.

La tienda online ofrece una amplia selección de productos de las últimas colecciones de Prada, y el catálogo se actualiza periódicamente con las novedades.
Si el artículo que busca en línea no está disponible en estos momentos, puede ponerse en contacto con la tienda de Prada más cercana mediante la herramienta “Encuentre en tienda” o descubrir productos similares.
Para obtener más información sobre las tallas, consulte la guía de tallas que aparece en la página de cada producto.

Opciones de pago e impuestos

Aceptamos todas las tarjetas de crédito principales y las otras formas de pago expresamente indicadas en esto sitio web.
El importe total del pedido se cobrará una vez que hayamos verificado los datos de su tarjeta, confirmado la disponibilidad de los productos y preparado el envío del pedido.
Prada.com cuenta con los sistemas de seguridad más avanzados para proteger sus datos de pago, con el fin de garantizar la completa seguridad de todas las transacciones.
El cobro se efectuará en la misma moneda en la que se muestren los precios en el área de pago. El importe total del pedido incluye los eventuales gastos de envío, los impuestos y las tasas de aduana.
Para los pedidos que realice en nuestro sitio web, recibirá un comprobante de pago.

Aceptamos todas las tarjetas de crédito principales y las otras formas de pago expresamente indicadas en esto sitio web.
El importe total del pedido se cobrará una vez que hayamos verificado los datos de su tarjeta, confirmado la disponibilidad de los productos y preparado el envío del pedido.
Prada.com cuenta con los sistemas de seguridad más avanzados para proteger sus datos de pago, con el fin de garantizar la completa seguridad de todas las transacciones.
El cobro se efectuará en la misma moneda en la que se muestren los precios en el área de pago. El importe total del pedido incluye los eventuales gastos de envío, los impuestos y las tasas de aduana.
Para los pedidos que realice en nuestro sitio web, recibirá un comprobante de pago.

Proposición de pedido

El proceso de compra se completa al hacer clic en el botón de Comprar, confirmando su proposición de pedido. Una copia se enviará a Prada y una a la dirección de correo electrónico que haya proporcionado en el formulario de pedido. Una vez que haya confirmado su proposición de pedido, su contenido no se podrá modificar. 

Antes de confirmar su pedido, debe leer y aceptar los Términos y condiciones generales publicados en este sitio web, guardarlos en su dispositivo o imprimirlos.

Si no recibe el correo electrónico de confirmación de su pedido dentro de las 24 horas siguientes, póngase en contacto con nosotros para verificar si el pedido ha sido recibido correctamente.

El proceso de compra se completa al hacer clic en el botón de Comprar, confirmando su proposición de pedido. Una copia se enviará a Prada y una a la dirección de correo electrónico que haya proporcionado en el formulario de pedido. Una vez que haya confirmado su proposición de pedido, su contenido no se podrá modificar. 

Antes de confirmar su pedido, debe leer y aceptar los Términos y condiciones generales publicados en este sitio web, guardarlos en su dispositivo o imprimirlos.

Si no recibe el correo electrónico de confirmación de su pedido dentro de las 24 horas siguientes, póngase en contacto con nosotros para verificar si el pedido ha sido recibido correctamente.

Confirmación del pedido

El pedido estará confirmado únicamente cuando Prada envíe una confirmación a la cuenta de correo electrónico indicada en el formulario de pedido. El correo contendrá una confirmación y un resumen del pedido, como la descripción e información del producto, así como el precio total del pedido, incluyendo impuestos y gastos de envío.

El pedido estará confirmado únicamente cuando Prada envíe una confirmación a la cuenta de correo electrónico indicada en el formulario de pedido. El correo contendrá una confirmación y un resumen del pedido, como la descripción e información del producto, así como el precio total del pedido, incluyendo impuestos y gastos de envío.

Recogida en tienda

Los pedidos realizados en línea pueden recogerse directamente en una de nuestras tiendas.

Para seleccionar esta opción, elija la tienda de la lista de tiendas sugeridas en el menú.

Cuando los artículos estén disponibles para su recogida, recibirá una notificación por correo electrónico que deberá imprimir y presentar en la tienda cuando vaya a recogerlos, junto con un documento que le identifique.

Los artículos estarán disponibles durante 30 días tras el envío de la notificación por correo electrónico. Si tras estos 30 días no se han recogido los artículos, nos reservamos el derecho de cancelar la venta,  dándole debida comunicación y realizando el reembolso del importe que ya está pagado.

Los pedidos realizados en línea pueden recogerse directamente en una de nuestras tiendas.

Para seleccionar esta opción, elija la tienda de la lista de tiendas sugeridas en el menú.

Cuando los artículos estén disponibles para su recogida, recibirá una notificación por correo electrónico que deberá imprimir y presentar en la tienda cuando vaya a recogerlos, junto con un documento que le identifique.

Los artículos estarán disponibles durante 30 días tras el envío de la notificación por correo electrónico. Si tras estos 30 días no se han recogido los artículos, nos reservamos el derecho de cancelar la venta,  dándole debida comunicación y realizando el reembolso del importe que ya está pagado.

Plazos de envío

Por lo general, los pedidos se reciben en un plazo de 2 hasta 4 días laborables a partir del momento de envío del correo electrónico de Prada de confirmación de pedido. Tan pronto como enviemos el pedido, recibirá un correo electrónico de confirmación con el número de seguimiento de DHL.
Recuerde que la empresa de transporte entrega de lunes a viernes en horario comercial y le requerirá su firma cuando le entregue el paquete. Para obtener información más detallada, consulte la sección “Envíos”.

Por lo general, los pedidos se reciben en un plazo de 2 hasta 4 días laborables a partir del momento de envío del correo electrónico de Prada de confirmación de pedido. Tan pronto como enviemos el pedido, recibirá un correo electrónico de confirmación con el número de seguimiento de DHL.
Recuerde que la empresa de transporte entrega de lunes a viernes en horario comercial y le requerirá su firma cuando le entregue el paquete. Para obtener información más detallada, consulte la sección “Envíos”.

Cómo cancelar o modificar un pedido

Si desea cancelar su compra, contacte con nosotros lo antes posible. El pedido no podrá cancelarse una vez que se haya preparado para su envío. De todas formas, puede solicitar una devolución siguiendo las instrucciones indicadas en la sección Devoluciones.
Por motivos de seguridad, no podemos cambiar los artículos de su pedido ni del envío, ni tampoco la dirección de facturación. Si observa algún error en la información especificada, contacte con nuestro Servicio de atención al cliente.

Si desea cancelar su compra, contacte con nosotros lo antes posible. El pedido no podrá cancelarse una vez que se haya preparado para su envío. De todas formas, puede solicitar una devolución siguiendo las instrucciones indicadas en la sección Devoluciones.
Por motivos de seguridad, no podemos cambiar los artículos de su pedido ni del envío, ni tampoco la dirección de facturación. Si observa algún error en la información especificada, contacte con nuestro Servicio de atención al cliente.

¿Necesita ayuda?

Puede contactar con nuestro Servicio de atención al cliente por teléfono llamando al + 800 800 77232 (de lunes a domingo, de 9:00 a 23:00 CET) o por correo electrónico escribiendo a  client.service.eu@prada.com

Puede contactar con nuestro Servicio de atención al cliente por teléfono llamando al + 800 800 77232 (de lunes a domingo, de 8:00 a 22:00) o por correo electrónico escribiendo a  client.service.eu@prada.com

Realizar un pedido en línea

Podrá explorar nuestro catálogo en línea ordenándolo por novedades o seleccionando una categoría de productos en el menú de la tienda online. Delimite su búsqueda filtrando por colores, materiales y estilos.
Cuando haya hecho su elección, añada el artículo a su bolsa de la compra. Puede ver su bolsa de la compra y proceder al pago mediante el icono de la esquina superior derecha de la página. Para completar su compra solo necesita introducir sus datos de envío, facturación y pago.
Si está buscando su tienda Prada más cercana, visite nuestro localizador de tiendas.

Información sobre productos y tallas

Nuestra tienda online ofrece una amplia selección de productos de las colecciones de temporada y nuestro catálogo se actualiza con regularidad.
Si el artículo que está buscando en línea no se encuentra disponible en estos momentos, lo invitamos a que visite nuestro localizador de tiendas y a que se ponga en contacto con su tienda Prada más cercana para comprobar la disponibilidad o descubrir productos similares.
Cada página de artículo incluye una guía de tallas con conversiones generales que le ayudarán a determinar el ajuste perfecto.

Opciones de pago, facturas e impuestos

Aceptamos el pago con todas las tarjetas de crédito principales y PayPal.
La transacción solo se cobrará tras haber verificado los datos de su tarjeta, confirmado la disponibilidad de los productos y enviado su pedido.
prada.com cuenta con sistemas de seguridad de última generación para codificar y proteger sus datos de pago, con el fin de garantizar la completa seguridad de todas las transacciones.
El cobro se efectuará en la misma moneda en la que se muestren los precios en el área de pago. El total del pedido incluye el importe aproximado del IVA. No deberá abonar ningún impuesto adicional cuando lo reciba.
Por cada pedido que realice en el sitio web, recibirá una factura con la información de facturación que haya introducido en el área de pago.

Confirmación del pedido

Poco después de haber realizado su compra, recibirá un correo electrónico con un resumen de la información relativa a la misma. Tras comprobar si los productos están disponibles, prepararemos el pedido para su envío y se lo confirmaremos enviándole la factura por correo electrónico.
Si no recibe un correo electrónico con la confirmación del pedido en un plazo de 24 horas tras la finalización de su compra, es muy probable que el pedido no se haya registrado en nuestros sistemas. Esto puede deberse a diversos factores, por ello, si no está seguro de que su pedido se haya procesado correctamente, no dude en ponerse en contacto con nosotros.

Plazos de envío

Ofrecemos un servicio gratuito de envío terrestre (entrega en un plazo de 2-6 días laborables), envío en dos días (25 USD) y envío nocturno (35 USD). Puede seleccionar el método de envío que desee al formalizar su compra en el área de pago.
Necesitamos 1-3 días laborables para preparar su pedido antes de enviar. El plazo de entrega està calculado desde el dia de envio.
Tan pronto como enviemos el paquete, recibirá un correo electrónico de confirmación de la empresa de transporte (FedEx) con el número de seguimiento. Recuerde que la empresa de transporte realiza los envíos de lunes a viernes en horario de oficina y le requerirá su firma cuando le entregue el paquete.
Para obtener información más detallada, consulte nuestra sección de envío

Cómo cancelar o modificar un pedido

Si tiene que cancelar su pedido, póngase en contacto con nosotros lo antes posible. El pedido no podrá cancelarse una vez que se haya preparado para su envío.
Por motivos de seguridad, no podemos cambiar los artículos del pedido ni del envío, ni tampoco la dirección de facturación. Si detecta algún error o necesita realizar modificaciones mínimas, háganoslo saber y haremos todo lo posible para ayudarle.

¿Necesita ayuda?

Puede ponerse en contacto con nuestro servicio de atención al cliente llamando al +1-877-99-PRADA / +1-877-997-7232 (de lunes a domingo de 09:00 h a 24:00 h EST) o enviarnos un correo electrónico a la dirección client.service.usa@prada.com

Placing an order online

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Prada store, please visit our Store Locator.

Product information and sizes

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.
If the item you are looking for online is not currently available, we invite you to visit our Store Locator and to contact your nearest Store and verify availability or to discover similar products.
Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order.
prada.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the estimated Sales Tax amount. You will not need to pay any extra duties or taxes at delivery.
You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a recap of your order details.
After verifying availability of the products, we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
Should you not receive your order confirmation email within 24 hours from completing your purchase, it is highly likely that the order has not been registered in our systems. This may be due to a number of factors, therefore if you are not sure if your order has been correctly processed, please do not hesitate to contact us

Delivery times

We offer complimentary Ground Delivery (delivery in 2-6 working days), 3rd Day Delivery ($25) and Overnight Delivery ($35). You can select your preferred delivery method at checkout.
Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.
If you prefer, you can also have the parcel shipped to our Toronto Store at no extra charge. We will inform you as soon as the order has been delivered, and you may pick it up at your earliest convenience.
For more detailed information please read our Shipping section.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +1-877-99-PRADA / +1-877-997-7232 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@prada.com

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Prada store, please visit our Store Locator.

 

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Prada store, please visit our Store Locator.

 

Product information and sizes

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, accepted your order, and your order is ready to ship.

When purchasing from prada.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Prada post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, accepted your order, and your order is ready to ship.

When purchasing from prada.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Prada post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order. Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email with an invoice and a shipping confirmation and tracking information. This is to confirm your order has been accepted.

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order. Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email with an invoice and a shipping confirmation and tracking information. This is to confirm your order has been accepted.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Placing an order online

Please select your item, add it to the cart and proceed with the payment. You can fill in your shipping address or choose "store pickup" service. After filling in the required information and completing the payment, the order is placed. We will process your order as soon as possible and inform you via SMS.

Product and sizing information

The e-store offers a wide selection of products from the latest Prada collections and and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, we invite you to use ""Fina in store"" tool to contact your nearest Prada store or discover similar products.
Each product page will include a size guide with general conversions to help determine your best fit.

Payment options and taxes

We accept various payment methods including union pay, alipay, wechat pay etc.

Order confirmation

Upon completing your purchase and placing your order, you will receive a SMS informing your order has been generated. Once the availability of the items is confirmed, we will send you the shipping details via SMS.
If you do not receive the confirmation message within 48 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Orders placed online can be picked up directly from one of our Stores.
Once the merchandise is available for pickup, you will receive a notification message and present at the store upon collection, along with your ID.  The merchandise will be available for 7 days after the notification message is sent. If after 7 days  the item has not been picked up, we reserve the right to cancel the order and reimburse the amount paid. We will try to contact you to notify the cancellation, however, if we are unable to reach you, the order will still be cancelled with a SMS notification. 

Delivery times

The order will be delivered within 2 to 6 business days after confirmation. Fragrance delivery may takes longer time.

Cancelling or modifying your order

Since order contents cannot be revised after placed,  if there's any change required, please contact our Customer Service to cancel the order and place another order using the updated information.

Order cancelled before shipment

If we need to cancel your order in special circumstances, we will contact you regarding the cancellation and process the refund as soon as possible. Cancellation can occur in a number of circumstances including - without limitation - when the item ordered is out of stock or an error is discovered in relation to any information about the product on the website.

Need assistance?

You can contact our Client Service by phone at 400 600 1913 (Monday to Sunday, 9:00 – 23:00 Beijing Standard Time) or by e-mail at client.service.china@prada.com.
We are dedicated to provide excellent and trustworthy service.

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

Product and sizing information

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

Order confirmation

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 8 a.m. – 10 p.m.) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 8 a.m. – 10 p.m.) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 10 – 24) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 10 – 24) or by e-mail at client.service.eu@prada.com

 

Delivery & Collection

Envíos

Opciones de envío y coste

El cliente selecciona el método de envío en el menú desplegable y el importe se muestra en el carrito.

Normalmente, la entrega se realiza en un período de 2 a 4 días laborables a partir del momento de envío del correo electrónico de Prada de confirmación de pedido.
Los días laborables son de lunes a viernes, excepto días festivos nacionales.
La empresa de transporte no puede realizar envíos a apartados de correos ni a direcciones generales de entrega.

El cliente selecciona el método de envío en el menú desplegable y el importe se muestra en el carrito.

Normalmente, la entrega se realiza en un período de 2 a 4 días laborables a partir del momento de envío del correo electrónico de Prada de confirmación de pedido.
Los días laborables son de lunes a viernes, excepto días festivos nacionales.
La empresa de transporte no puede realizar envíos a apartados de correos ni a direcciones generales de entrega.

Seguimiento de los pedidos

Se le asignará un número de seguimiento de DHL a su pedido en el momento en que se envíe. Recibirá un correo electrónico con el número de seguimiento y un enlace para realizar el seguimiento del paquete.

También puede acceder a esta información en “Mi cuenta”.

Se le asignará un número de seguimiento de DHL a su pedido en el momento en que se envíe. Recibirá un correo electrónico con el número de seguimiento y un enlace para realizar el seguimiento del paquete.

También puede acceder a esta información en “Mi cuenta”.

Recepción del pedido

Las entregas se realizan de lunes a viernes en horario comercial.
Debido a que la empresa de transporte le solicitará que firme la recepción del paquete, le recomendamos que seleccione una dirección de envío en la que, usted o alguien en quien confíe, esté disponible todo el dia.
En el caso de que no haya nadie para firmar el comprobante de entrega del paquete, DHL dejará una notificación y un número de contacto. Si necesita ayuda para cambiar la hora de entrega, no dude en contactar con nuestro Servicio de atención al cliente.

Las entregas se realizan de lunes a viernes en horario comercial.
Debido a que la empresa de transporte le solicitará que firme la recepción del paquete, le recomendamos que seleccione una dirección de envío en la que, usted o alguien en quien confíe, esté disponible todo el dia.
En el caso de que no haya nadie para firmar el comprobante de entrega del paquete, DHL dejará una notificación y un número de contacto. Si necesita ayuda para cambiar la hora de entrega, no dude en contactar con nuestro Servicio de atención al cliente.

Países a los que realizamos envíos

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, España, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, Suecia, Suiza, el Reino Unido y los Estados Unidos.

Los pedidos solo se pueden enviar al país en el cual se encuentra. Si desea que su compra se le entregue en un país distinto al país en el cual se encuentra, deberá cambiar el país en el menú del sitio antes de realizar el pedido.

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, España, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, Suecia, Suiza, el Reino Unido y los Estados Unidos.

Los pedidos solo se pueden enviar al país en el cual se encuentra. Si desea que su compra se le entregue en un país distinto al país en el cual se encuentra, deberá cambiar el país en el menú del sitio antes de realizar el pedido.

Opciones de envío y coste

Todos los pedidos se envían a través de la empresa de transporte FedEx. Ofrecemos las opciones de envío siguientes:

  • Envío terrestre: envío gratuito para todos los pedidos en, aproximadamente, seis días laborables
  • Envío en 2 días: 25 USD
  • Envío nocturno: 35 USD

Necesitamos 1-3 días laborables para preparar su pedido antes de enviar. Los plazos de entrega estimados està calculado desde el dia de envio.
Para pedidos de 3 000 USD o superiores (antes de aplicar gastos de envío e impuestos) ofrecemos un envío nocturno gratuito.
Tenga en cuenta que los pedidos que contengan fragancias solo podrán enviarse mediante el envío terrestre. Si adquiere otros artículos además de la fragancia y necesita un envío más urgente, le recomendamos que realice dos pedidos individuales. La empresa de transporte no puede realizar envíos a apartados de correos ni a direcciones generales de entrega ni de listas de correos.

Seguimiento de los pedidos

Se le asignará un número de seguimiento de FedEx a su pedido en el momento en que se envíe. Recibirá un correo electrónico con el número de seguimiento y un enlace para que pueda consultar el estado del pedido.
En el sitio web de FedEx podrá comprobar la ubicación y la fecha aproximada en la que recibirá el pedido.

Recepción del pedido

Los envíos se realizan en horarios de oficina, de martes a sábados para los paquetes enviados por servicio terrestre, y de lunes a viernes para los paquetes enviados mediante el servicio del día siguiente o nocturno.
Debido a que la empresa de transporte le solicitará que firme la recepción del paquete, le recomendamos que seleccione una dirección de envío en la que, usted o alguien en quien confíe, esté disponible.
En caso de que no haya nadie que pueda firmar la recepción del pedido, FedEx dejará una notificación y un número de teléfono. Si necesita ayuda o no puede ponerse en contacto con la empresa de transporte, no dude en llamarnos o en enviarnos un correo electrónico.

Países a los que realizamos envíos

Nuestra tienda online está disponible en Austria, Bélgica, Canadá, Dinamarca, Finlandia, Francia, Alemania, Grecia, Irlanda, Italia, Japón, Luxemburgo, Mónaco, Países Bajos, Portugal, España, Suecia, Suiza, el Reino Unido y los Estados Unidos.
Si ha seleccionado ESTADOS UNIDOS como su País, tenga en cuenta que realizamos envíos al destino de su elección en la parte continental de Estados Unidos (esto incluye Alaska) y Puerto Rico, pero no enviamos a Hawái ni a otros lugares fuera de la parte continental de Estados Unidos.
Los pedidos solo pueden realizarse y enviarse a los países incluidos en la lista anterior.
Le recomendamos que seleccione el país al que quiere que se envíe el pedido, ya que nuestros servicios y catálogo pueden cambiar en función del país seleccionado.
Puede cambiar la ubicación en el menú situado en la esquina superior derecha de cada página.

Shipping options and costs

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking your order

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to expect delivery

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Shipping

All of our orders are shipped through TNT. We offer:

  • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or forwarder addresses.

All of our orders are shipped through TOLL. We offer:

  • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or forwarder addresses.

All of our orders are shipped through TOLL. We offer:

  • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or forwarder addresses.

Tracking your order

A TNT Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.

A TOLL Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.

Delivery time

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, TNT will leave a notification note and redirect the package to the nearest TNT Local Exchange Locations. If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification. If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification. If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Shipping options and costs

We provide free shipping and delivery service.

Tracking your order

Once your order is shipped, you will receive an message with the tracking number. Please go to the official website of SF express to track your order.

When to expect delivery

The order will be delivered within 6 business days after confirmation. Fragrance delivery may take longer time.
As the courier will require a signature, we suggest you to choose a shipping address where you or someone you trust is available during the day.
In any case, no one could sign the package when delivery, courier will contact the receiver.

Countries we ship to

E-store is currently only available in mainland China, therefore Hongkong, Macao and Taiwan areas are not included.

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

 

Devoluciones

Condiciones de devolución

Si, por el motivo que sea, no le satisfacen los productos que ha comprado en nuestro sitio web, puede devolverlos de forma gratuita en un plazo de 14 días a partir de la entrega.

Antes de solicitar una devolución, asegúrese de que los artículos cumplen con nuestras condiciones de venta.

Los artículos no se pueden cambiar y, por consiguiente, si lo que desea es cambiar su compra, puede devolver los artículos siguiendo las condiciones descritas en este documento y realizar un nuevo pedido.

Los productos deben devolverse en el mismo estado en el que se entregaron. Asegúrese que estén intactos, completos , perfectamente nuevos, no usados o dañados de ninguna manera y que sean devueltos  en el embalaje original con todas  sus etiquetas. 
Los Perfumes solo se pueden devolver si  aún están sellados y en su embalaje original.

Si detecta cualquier problema en los productos que ha recibido pero no desea realizar una devolución, contacte con el Servicio de atención al cliente. Estaremos encantados de ayudarle a encontrar la mejor solución posible.

Si, por el motivo que sea, no le satisfacen los productos que ha comprado en nuestro sitio web, puede devolverlos de forma gratuita en un plazo de 14 días a partir de la entrega.

Antes de solicitar una devolución, asegúrese de que los artículos cumplen con nuestras condiciones de venta.

Los artículos no se pueden cambiar y, por consiguiente, si lo que desea es cambiar su compra, puede devolver los artículos siguiendo las condiciones descritas en este documento y realizar un nuevo pedido.

Los productos deben devolverse en el mismo estado en el que se entregaron. Asegúrese que estén intactos, completos , perfectamente nuevos, no usados o dañados de ninguna manera y que sean devueltos  en el embalaje original con todas  sus etiquetas. 
Los Perfumes solo se pueden devolver si  aún están sellados y en su embalaje original.

Si detecta cualquier problema en los productos que ha recibido pero no desea realizar una devolución, contacte con el Servicio de atención al cliente. Estaremos encantados de ayudarle a encontrar la mejor solución posible.

Solicitud de devolución

Si, por el motivo que sea, no le satisfacen los productos que ha comprado en nuestro sitio web, puede devolverlos de forma gratuita en un plazo de 14 días a partir de la entrega.

Para realizar una devolución, lleve a cabo los pasos siguientes:

  1. Envíe una solicitud desde la sección “Devoluciones” del sitio web o directamente desde “Mi cuenta” si ya se ha registrado en nuestro sitio. Para acceder al formulario de solicitud, solo tiene que indicar el número de pedido y la dirección de correo electrónico que utilizó al realizar el pedido.
  2. Rellene el formulario en línea con la información solicitada, incluya lo siguiente: la información de cada artículo, la cantidad exacta de artículos que desea devolver y el motivo de la devolución.
  3. Pegue la etiqueta adhesiva, que está incluida en el paquete original de la entrega, que contiene nuestra dirección de devolución, en el exterior de la caja.

Dentro del paquete con el pedido, también encontrará un formulario de devolución que contiene toda la información necesaria para solicitar la devolución y para realizar el envío.
Antes de realizar la devolución, es importante que compruebe que esta cumple con las condiciones indicadas más arriba y en las condiciones de venta.

Si, por el motivo que sea, no le satisfacen los productos que ha comprado en nuestro sitio web, puede devolverlos de forma gratuita en un plazo de 14 días a partir de la entrega.

Para realizar una devolución, lleve a cabo los pasos siguientes:

  1. Envíe una solicitud desde la sección “Devoluciones” del sitio web o directamente desde “Mi cuenta” si ya se ha registrado en nuestro sitio. Para acceder al formulario de solicitud, solo tiene que indicar el número de pedido y la dirección de correo electrónico que utilizó al realizar el pedido.
  2. Rellene el formulario en línea con la información solicitada, incluya lo siguiente: la información de cada artículo, la cantidad exacta de artículos que desea devolver y el motivo de la devolución.
  3. Pegue la etiqueta adhesiva, que está incluida en el paquete original de la entrega, que contiene nuestra dirección de devolución, en el exterior de la caja.

Dentro del paquete con el pedido, también encontrará un formulario de devolución que contiene toda la información necesaria para solicitar la devolución y para realizar el envío.
Antes de realizar la devolución, es importante que compruebe que esta cumple con las condiciones indicadas más arriba y en las condiciones de venta.

Envío de devoluciones

Para realizar una devolución, lleve a cabo los pasos siguientes:

  1. Envíe una solicitud desde la sección “Devoluciones” del sitio web o directamente desde “Mi cuenta” si ya se ha registrado en nuestro sitio. Para acceder al formulario de solicitud, solo tiene que indicar el número de pedido y la dirección de correo electrónico que utilizó al realizar el pedido.
  2. Rellene el formulario en línea con la información solicitada, incluya lo siguiente: la información de cada artículo, la cantidad exacta de artículos que desea devolver y el motivo de la devolución.
  3. Pegue la etiqueta adhesiva entregada, que se incluyó en el paquete original de la entrega, donde está incluida nuestra dirección de envío para devoluciones, en el exterior de la caja.
  4. Para devolver perfumes es también necesario:
    Usar preferiblemente el empaque original. En caso de no ser posible, le pedimos seguir las siguientes instrucciones:
    - El empaque utilizado para la devolución de perfumes debe contener perfumes exclusivamente.
    - El embalaje debe ser rígido y protector y el perfume debe ser embalado con el material adecuado a prueba de golpes (pluriball, papel, etc.);
    - Cada paquete que contenga perfumes debe estar marcado externamente con la etiqueta romboide adecuada
  5. Realice una solicitud de recogida en DHL enviando un correo electrónico a prada.it@dhl.com, copiando a client.service.eu@prada.com, y especificando que su devolución contiene un perfume. Especifique también la dirección de recogida del paquete, un número de teléfono y  la fecha preferida, que DHL confirmará (salvo los fines de semana),

Si sigue estas instrucciones, DHL pasará a recoger el paquete sin cobrar ningún coste adicional. De lo contrario, usted será responsable de los costes de envío. No asumimos ninguna responsabilidad por la pérdida, los daños o el robo de los productos asociado con el envío de la devolución.

Una vez confirmado que la devolución cumple todos los requisitos, se le reembolsará el importe del pedido con el mismo método utilizado para realizar su pago.

El proceso de devolución dura unos 7 días. Una vez finalizado, recibirá un correo electrónico en el que se le confirma su reembolso.

Si tiene dudas o desea más información, consulte nuestras Condiciones generales de venta o contacte con el Servicio de atención al cliente de Prada por correo electrónico escribiendo a client.service.eu@prada.com o llamando al +800 800 77232.

Para realizar una devolución, lleve a cabo los pasos siguientes:

  1. Envíe una solicitud desde la sección “Devoluciones” del sitio web o directamente desde “Mi cuenta” si ya se ha registrado en nuestro sitio. Para acceder al formulario de solicitud, solo tiene que indicar el número de pedido y la dirección de correo electrónico que utilizó al realizar el pedido.
  2. Rellene el formulario en línea con la información solicitada, incluya lo siguiente: la información de cada artículo, la cantidad exacta de artículos que desea devolver y el motivo de la devolución.
  3. Pegue la etiqueta adhesiva entregada, que se incluyó en el paquete original de la entrega, donde está incluida nuestra dirección de envío para devoluciones, en el exterior de la caja.
  4. Para devolver perfumes es también necesario:
    Usar preferiblemente el empaque original. En caso de no ser posible, le pedimos seguir las siguientes instrucciones:
    - El empaque utilizado para la devolución de perfumes debe contener perfumes exclusivamente.
    - El embalaje debe ser rígido y protector y el perfume debe ser embalado con el material adecuado a prueba de golpes (pluriball, papel, etc.);
    - Cada paquete que contenga perfumes debe estar marcado externamente con la etiqueta romboide adecuada
  5. Realice una solicitud de recogida en DHL enviando un correo electrónico a prada.it@dhl.com, copiando a client.service.eu@prada.com, y especificando que su devolución contiene un perfume. Especifique también la dirección de recogida del paquete, un número de teléfono y  la fecha preferida, que DHL confirmará (salvo los fines de semana),

Si sigue estas instrucciones, DHL pasará a recoger el paquete sin cobrar ningún coste adicional. De lo contrario, usted será responsable de los costes de envío. No asumimos ninguna responsabilidad por la pérdida, los daños o el robo de los productos asociado con el envío de la devolución.

Una vez confirmado que la devolución cumple todos los requisitos, se le reembolsará el importe del pedido con el mismo método utilizado para realizar su pago.

El proceso de devolución dura unos 7 días. Una vez finalizado, recibirá un correo electrónico en el que se le confirma su reembolso.

Si tiene dudas o desea más información, consulte nuestras Condiciones generales de venta o contacte con el Servicio de atención al cliente de Prada por correo electrónico escribiendo a client.service.eu@prada.com o llamando al +800 800 77232.

Plazo del reembolso

Una vez recibido el paquete, comprobaremos el estado de los artículos antes de aceptar su devolución y autorizar el reembolso. Este proceso normalmente dura alrededor de 7 días.
El reembolso se realizará directamente a la tarjeta o a la forma de pago que haya utilizado para realizar la compra y se hará en la misma moneda.
Le enviaremos un correo electrónico de confirmación cuando hayamos autorizado el reembolso. Podrá ver el importe en su cuenta en el plazo de uno o dos ciclos de facturación desde la fecha de la devolución según las condiciones del método de pago utilizado.

Una vez recibido el paquete, comprobaremos el estado de los artículos antes de aceptar su devolución y autorizar el reembolso. Este proceso normalmente dura alrededor de 7 días.
El reembolso se realizará directamente a la tarjeta o a la forma de pago que haya utilizado para realizar la compra y se hará en la misma moneda.
Le enviaremos un correo electrónico de confirmación cuando hayamos autorizado el reembolso. Podrá ver el importe en su cuenta en el plazo de uno o dos ciclos de facturación desde la fecha de la devolución según las condiciones del método de pago utilizado.

Condiciones de devolución

Antes de solicitar una devolución, asegúrese de que los productos cumplan con todas las siguientes condiciones, de acuerdo con nuestros términos de compra

  • Los productos deben estar sin usar, en su estado original, con todas las etiquetas y con cualquier accesorio o empaque especial incluido (no se aceptarán artículos incompletos, dañados, desgastados o alterados).
  • La devolución debe solicitarse dentro de 30 días de la entrega del pedido.
  • Los productos deben devolverse a través de FedEx o llevarse a una tienda de Prada en caso de que prefiera un cambio.
  • El paquete solo puede devolverse desde el mismo país al que se entregó.

Si detecta cualquier problema con los productos que recibió, pero no desea realizar una devolución, comuníquese con nosotros. Con gusto lo ayudaremos a encontrar la mejor solución posible.

Solicitud y envío de devoluciones

Los productos pueden devolverse por cualquier motivo dentro de 30 días a partir de su entrega.
Antes de devolver un artículo, asegúrese de que la devolución cumpla con las condiciones descritas anteriormente y en nuestros términos de compra.
Para solicitar una devolución, solo tiene que iniciar sesión en su cuenta en www.prada.com, acceder a su historial de pedidos y seguir las instrucciones en línea. Si no tiene una cuenta en www.prada.com, puede acceder a su pedido al hacer clic en "DEVOLUCIONES" en la página Contacto y usar su número de pedido y dirección de correo electrónico asociada con el pedido original.
El envío para la devolución es gratis a través de FedEx: adjunte el albarán del envío prepagado de FedEx que se incluyó en el paquete original en la parte exterior del paquete de la devolución. Luego, póngase en contacto con la empresa de transporte para que recojan el paquete o déjelo en un lugar donde lo reciben.
Asegúrese de que los productos estén en su embalaje original y que tengan todos los accesorios, que todas las etiquetas estén intactas y que la caja en la que se devuelve esté perfectamente sellada antes de entregarla a la empresa de transporte.
Si decide devolver el paquete con una empresa de transporte distinta, usted deberá hacerse cargo de los gastos de envío.

Plazo del reembolso

Cuando recibamos el paquete, verificaremos la integridad de los artículos antes de aceptar la devolución y solicitar el reembolso. Tenga en cuenta que este proceso puede tardar entre cinco y diez días.
El reembolso se realiza directamente a la tarjeta o la cuenta de PayPal que usó para realizar la compra original y se hará en la misma divisa. Tenga presente que reembolsaremos el precio de compra de los productos devueltos (impuestos incluidos) menos el costo del envío original.
Las devoluciones en tienda no califican para un reembolso, solo podrán ofrecerle un cambio o crédito en tienda.
Le enviaremos un correo electrónico de confirmación tan pronto como hayamos solicitado el reembolso. Verá el crédito en su cuenta dentro de una semana (para pedidos mediante PayPal) o dentro de uno o dos ciclos de facturación (para pedidos mediante tarjeta de crédito) a partir de la recepción nuestro correo electrónico.

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Refund times

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number. 

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number. 

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging. The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
  • Fragrance must be returned unopened and in its original packaging
  • The products must be shipped back through TNT
  • The order can only be returned from the same Territory it was delivered to

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging. The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
  • Fragrance must be returned unopened and in its original packaging
  • The products must be shipped back through TOLL
  • The order can only be returned from the same Territory it was delivered to
Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • An email will be sent to you with your Return Number.
To ship your return:
  • Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery.
  • Organise a pick-up with TNT by calling 13 11 50. Please specify your address and telephone-number.

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • An email will be sent to you with your Return Number.

To ship your return:

  • Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery.
  • Organize a pick-up with TOLL by calling 0800 865 547. Please specify your address and telephone-number.
Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

Require assistance?

You can contact our Client Service by phone at +800 77232 000 (+800 PRADA 000), 7 days a week, 9AM – 11PM AWST or by email: client.service.apac@prada.com

You can contact our Client Service by phone at +800 77232 000 (+800 PRADA 000), 7 days a week, 9AM – 11AM – MIDNIGHT NZST or by email: client.service.apac@prada.com

Territories we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Territory in which you want your order delivered, as our catalogue and services may differ according to the specific Territory.

You can change site location through the Menu on the top right hand corner of every page.

Our e-store is available in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Territory in which you want your order delivered, as our catalogue and services may differ according to the specific Territory.

You can change site location through the Menu on the top right hand corner of every page.

Return conditions

If for any reason you are not satisfied with the products (Except for fragrance, watch, swimsuit, MTM and other non-returnable products) purchased on our website you may return them free of charge within 7 days from delivery.
Before return, please ensure the anti-fake tag has not been removed. The products must be returned in the same condition as they were delivered. Please make sure that they are in their original package, intact, perfectly new, never worn, used or damaged, all purchase documents (item list, invoice, waranty card, anti-fake tag. etc) are complete. After then, you can submit your return request in your account by following the intructions. 

Return request

If for any reason you are not satisfied with the products purchased to our website and the product is perfectly new and never used, you may return them free of charge within 7 days from delivery.
Before return, please ensure the anti-fake tag has not been removed. Beside the conditions ablove, please also make sure that they are intact with all tags attached and all relevant purchase document (item list, invoice, waranty card, anti-fake tag. etc), perfectly new, never worn, used or damaged in any way and that they are returned in their original package.
To perform a return please:
1. log in to your “Account” using your mobile phone number;
2. complete the online fields with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return;
3. remark the reasons for the return.

Return shipping

You can submit the return reuqest under "My account. Please kindly note that we are unable to accept any returned goods without receiving the online return reuqest. After applying for a return, you will be contacted by Client Service within 3 business days.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund.We will send you a SMS as soon as we have authorized the refund. The payment method that you have used for the original purchase will affect the time when the refund is visible in your payment account. Please check your original payment account.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

 

Mi cuenta

Ventajas de registrarse en Mi cuenta

Desde Mi cuenta, podrá acceder a una serie de servicios exclusivos que le ofrecerán una experiencia de compra más agradable y mejorada:

  • Puede registrar distintas direcciones de facturación y de envío para realizar los pedidos con más agilidad.
  • Puede guardar los datos de la tarjeta de crédito para agilizar el pago.
  • Puede archivar el historial de pedidos, realizar un seguimiento del estado de sus pedidos y solicitar devoluciones fácilmente.
  • Puede crear una lista de deseos personalizada con sus artículos favoritos y compartirla.
  • Puede suscribirse a nuestra Newsletter.

Desde Mi cuenta, podrá acceder a una serie de servicios exclusivos que le ofrecerán una experiencia de compra más agradable y mejorada:

  • Puede registrar distintas direcciones de facturación y de envío para realizar los pedidos con más agilidad.
  • Puede guardar los datos de la tarjeta de crédito para agilizar el pago.
  • Puede archivar el historial de pedidos, realizar un seguimiento del estado de sus pedidos y solicitar devoluciones fácilmente.
  • Puede crear una lista de deseos personalizada con sus artículos favoritos y compartirla.
  • Puede suscribirse a nuestra Newsletter.
Recuperar la contraseña de Mi cuenta

En todas las secciones en las que puede iniciar sesión, puede acceder al enlace “¿Ha olvidado la contraseña?” para recibir un correo electrónico con un enlace para crear una nueva contraseña.

En todas las secciones en las que puede iniciar sesión, puede acceder al enlace “¿Ha olvidado la contraseña?” para recibir un correo electrónico con un enlace para crear una nueva contraseña.

Lista de deseos

Al iniciar sesión en Mi cuenta, puede crear una lista de deseos personalizada con sus artículos favoritos, imprimirla y compartirla.

Al iniciar sesión en Mi cuenta, puede crear una lista de deseos personalizada con sus artículos favoritos, imprimirla y compartirla.

Solicitar una cita en una tienda

Utilice esta herramienta para solicitar una cita en una de nuestras tiendas.

Utilice esta herramienta para solicitar una cita en una de nuestras tiendas.

Encuentre en una tienda

Utilice esta herramienta para localizar un artículo concreto en nuestras tiendas y contactar con la tienda.

Utilice esta herramienta para localizar un artículo concreto en nuestras tiendas y contactar con la tienda.

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  1. Save various billing and shipping addresses to speed up the ordering process.
  2. Archive order history, track order status and easily request returns.
  3. Create a personalized wish list of your favorite items and share it.
  4. Sign up for the Newsletter.
Recover password for My Account

Please access "My Account" and click on the “Forgot password” link to receive a verification code to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores.

Find in store

Use this tool to get the address, opening hours and other detailed information of your nearest store.

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.
Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

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