Client service

Shopping online

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

Product and sizing information

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

Order confirmation

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 8 a.m. – 10 p.m.) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 8 a.m. – 10 p.m.) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 10 – 24) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 10 – 24) or by e-mail at client.service.eu@prada.com

Placing an order online

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Prada store, please visit our Store Locator.

Product information and sizes

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.
If the item you are looking for online is not currently available, we invite you to visit our Store Locator and to contact your nearest Store and verify availability or to discover similar products.
Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order.
prada.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the estimated Sales Tax amount. You will not need to pay any extra duties or taxes at delivery.You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a recap of your order details. After verifying availability of the products, we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
Should you not receive your order confirmation email within 24 hours from completing your purchase, it is highly likely that the order has not been registered in our systems. This may be due to a number of factors, therefore if you are not sure if your order has been correctly processed, please do not hesitate to contact us

Delivery times

We offer complimentary Ground Delivery (delivery in 2-6 working days), 2nd Day Delivery ($25) and Overnight Delivery ($35). You can select your preferred delivery method at checkout.
Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.
For more detailed information please read our Shipping section.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +1-877-99-PRADA / +1-877-997-7232 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@prada.com

Placing an order online

From the e-store menu you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colors, materials and styles.
When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.
If you are looking for the nearest Prada store, please visit our Store Locator.

Product information and sizes

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.
If the item you are looking for online is not currently available, we invite you to visit our Store Locator and to contact your nearest Store and verify availability or to discover similar products.
Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through all major credit cards and PayPal.
The transaction will be charged only after we have verified your card details, confirmed availability of the products and shipped your order.
prada.com features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the estimated Sales Tax amount. You will not need to pay any extra duties or taxes at delivery.
You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Order confirmation

Shortly after completing your purchase, you will receive an email with a recap of your order details.
After verifying availability of the products, we will prepare the parcel for shipment and confirm your order by sending you the invoice by email.
Should you not receive your order confirmation email within 24 hours from completing your purchase, it is highly likely that the order has not been registered in our systems. This may be due to a number of factors, therefore if you are not sure if your order has been correctly processed, please do not hesitate to contact us

Delivery times

We offer complimentary Ground Delivery (delivery in 2-6 working days), 3rd Day Delivery ($25) and Overnight Delivery ($35). You can select your preferred delivery method at checkout.
Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
As soon as the package is shipped you will receive a confirmation email from our courier, FedEx, containing your Tracking Number. Please remember the courier delivers Monday to Friday during office hours and requires signature upon delivery.
If you prefer, you can also have the parcel shipped to our Toronto Store at no extra charge. We will inform you as soon as the order has been delivered, and you may pick it up at your earliest convenience.
For more detailed information please read our Shipping section.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled.
For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Require assistance?

You can contact our Client Service by phone at +1-877-99-PRADA / +1-877-997-7232 (Monday to Sunday 9am – Midnight EST) or by email: client.service.americas@prada.com

Placing an order online

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Prada store, please visit our Store Locator.

 

From the e-store menu, you can explore our online catalogue by new arrivals or by choosing a product category. Refine your search by selecting colours, materials and styles.

When you have made your selection, add the product to your shopping bag. You can review your shopping bag and proceed to checkout from the icon on the top right corner of the page. When you are ready, click on the buy button in the shopping bag to complete your purchase. 

To find the nearest Prada store, please visit our Store Locator.

 

Product information and sizes

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Our e-store offers a wide selection of products from the season’s collections and our catalogue is regularly updated.

If the item you are looking for online is unavailable, we invite you to visit our Store Locator and contact your nearest Store to discover similar products.

Each product page will include a size guide with general conversions to help determine your best fit.

Payment options, invoices and tax

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, accepted your order, and your order is ready to ship.

When purchasing from prada.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Prada post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

We accept payment through selected credit cards and other methods expressly indicated on the website.

The transaction will be charged only after we have verified your card details, confirmed availability of the products, accepted your order, and your order is ready to ship.

When purchasing from prada.com, card details are transmitted through a secured server to protect your payment details. Card data will not be hosted by Prada post-processing.

You will be charged in the same currency as the prices displayed at checkout. The order total includes taxes, duties, and shipping costs if any. You will receive an invoice for every order placed on our website.

Order acknowledgement and confirmation

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order. Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email with an invoice and a shipping confirmation and tracking information. This is to confirm your order has been accepted.

After placing your order, you will receive an email acknowledging your order has been submitted. This does not mean that we have accepted your order. Your order is not confirmed until your credit card details have been approved, delivery address verified and the items located. Should you not receive your order acknowledgement email within 24 hours from placing your order, please contact us to verify that the order has been correctly processed.

Once the package is ready for dispatch, you will receive a second email with an invoice and a shipping confirmation and tracking information. This is to confirm your order has been accepted.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Should you need to cancel your order, please contact us as soon as possible. After the order has been processed for shipping, it can no longer be cancelled.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request modification, please contact our Client Service team for assistance.

Placing an order online

Please select your item, add it to the cart and proceed with the payment. You can fill in your shipping address or choose "store pickup" service. After filling in the required information and completing the payment, the order is placed. We will process your order as soon as possible and inform you via SMS.

Product and sizing information

The e-store offers a wide selection of products from the latest Prada collections and and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, we invite you to use ""Fina in store"" tool to contact your nearest Prada store or discover similar products.
Each product page will include a size guide with general conversions to help determine your best fit.

Payment options and taxes

We accept various payment methods including union pay, alipay, wechat pay etc.

Order confirmation

Upon completing your purchase and placing your order, you will receive a SMS informing your order has been generated. Once the availability of the items is confirmed, we will send you the shipping details via SMS.
If you do not receive the confirmation message within 48 hours of completing your purchase, please contact us to verify that the order has been correctly processed.

Pick up in store

Orders placed online can be picked up directly from one of our Stores.
Once the merchandise is available for pickup, you will receive a notification message and present at the store upon collection, along with your ID.  The merchandise will be available for 7 days after the notification message is sent. If after 7 days  the item has not been picked up, we reserve the right to cancel the order and reimburse the amount paid. We will try to contact you to notify the cancellation, however, if we are unable to reach you, the order will still be cancelled with a SMS notification. 

Delivery times

The order will be delivered within 2 to 6 business days after confirmation. Fragrance delivery may takes longer time.

Cancelling or modifying your order

Since order contents cannot be revised after placed,  if there's any change required, please contact our Customer Service to cancel the order and place another order using the updated information.

Order cancelled before shipment

If we need to cancel your order in special circumstances, we will contact you regarding the cancellation and process the refund as soon as possible. Cancellation can occur in a number of circumstances including - without limitation - when the item ordered is out of stock or an error is discovered in relation to any information about the product on the website.

Need assistance?

You can contact our Client Service by phone at 400 600 1913 (Monday to Sunday, 9:00 – 23:00 Beijing Standard Time) or by e-mail at client.service.china@prada.com.
We are dedicated to provide excellent and trustworthy service.

Placing an order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.
Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.
You may also place an order on the Prada website by logging in through the My Account section. 

Product and sizing information

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

The e-store offers a wide selection of products from the latest Prada collections, and the catalog is updated regularly with new arrivals.
If the item you are looking for online is not currently available, you can contact the nearest Prada store using the “Find in store tool or discover similar products.
For more information about sizes, you can check the size guide on each product page.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

We accept all major credit cards and the other payment methods expressly indicated in this website.
The order total will only be charged after we have verified your card details, confirmed availability of the products and prepared the order for shipping.
Prada.com features the most advanced security systems to protect your payment details, guaranteeing absolute security for all transactions.
You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.
You will receive a payment receipt for orders placed on our website.

 

Order acknowledgment

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

The buying process is completed when you click the Buy Button, confirming your order. A copy of the order will be sent to both Prada and to the email address provided on your order form. Once you have confirmed your order, its content can no longer be changed. 
Before confirming your order form, you must read and agree to the General Terms and Conditions published on this website, saving them on your device or printing them.
If you do not receive an email acknowledging your order within 24 hours of from completion, please contact us to verify if the order was correctly received. 

Order confirmation

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

The order will be confirmed only when Prada sends a confirmation email to the email address indicated on the order form. The mail will contain a confirmation and summary of the order, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

Pick up in store

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Orders placed online may be picked up directly from one of our Stores.

To select this option, please choose the Store from the suggested list on the Menu.

Once the merchandise is available for pickup, you will receive a notification e-mail to print and present at the store upon collection, along with your ID. The merchandise will be available for thirty days after the notification e-mail is sent. If after thirty days the item has not been picked up, we reserve the right to cancel the sale by giving due notice and reimbursing the amount paid.

Delivery times

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Orders are typically delivered between 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.
Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery. For more detailed information, please see the “Shipping” section.

Cancelling or modifying your order

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

If you would like to cancel your purchase, please contact us as soon as possible. Once the order has been prepared for shipping, it can no longer be canceled. However, you may still request a return by following the instructions in the “Returns” section.
For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

Need assistance?

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 9 – 23 CET) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 8 a.m. – 10 p.m.) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 8 a.m. – 10 p.m.) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 10 – 24) or by e-mail at client.service.eu@prada.com

You can contact our Client Service by phone at + 800 800 77232 (Monday to Sunday, 10 – 24) or by e-mail at client.service.eu@prada.com

 

Delivery & Collection

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Shipping options and costs

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days - complimentary for all orders
  • 2nd day delivery - $25
  • Overnight delivery - $35

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking your order

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to expect delivery

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 2n Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to contact us.

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
If you selected UNITED STATES as your Country, please note that we ship to addresses in the continental United States (including Alaska) and Puerto Rico, but do not ship to Hawaii or other locations outside the continental United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Shipping options and costs

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

All our orders are shipped through FedEx. We offer the following delivery options:

  • Ground delivery - delivery in approximately 6 working days – complimentary for all orders
  • 3rd day delivery - $25
  • Overnight delivery - $35
  • In-store pick up (Prada Toronto Store only) - complimentary for all orders. Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

If you choose In-store pick up, we will inform you just as soon as the order is ready at our Toronto store and you may pick it up at your convenience within the following 30 days. Please remember to bring valid ID and a copy of your order confirmation email with you.
For orders of $ 3,000.00 and more (before shipping charges and sales taxes are applied) we offer complimentary Overnight delivery.
Please note that orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.
The courier cannot ship to P.O. Boxes or to General Delivery/Poste Restante addresses.

Tracking your order

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

A FedEx Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.
On the FedEx website you will be able to verify the location and expected delivery date of the parcel.

When to expect delivery

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Deliveries are during office hours, Tuesday to Saturday for packages shipped with Ground service and Monday to Friday for packages shipped with 3rd Day or Overnight service.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In case nobody is available to sign for the package, FedEx will leave a notification and a contact number. If you require assistance or are unable to contact the courier, don’t hesitate to call or email us.
If you choose in-store pick up, you may collect the order during opening hours (please check our Store Locator for further information). We will hold the order for you for 30 days.

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be placed and shipped to the Countries included in the list above.
We invite you to choose the Country where you want your order delivered, as our catalogue and services may change according to the selected Country.
You can change location through the Menu on the top right hand corner of every page.

Delivery

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Delivery service is available for all online orders. Customers also have the option to pick up directly from our designated Stores. 

Shipping

All of our orders are shipped through TNT. We offer:

  • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or forwarder addresses.

All of our orders are shipped through TOLL. We offer:

  • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or forwarder addresses.

All of our orders are shipped through TOLL. We offer:

  • Standard delivery - delivery in approximately 3-5 business days

Please note orders take 1 to 3 days to process, and delivery times are estimated from the day of dispatch. Orders containing Fragrances can only be shipped Ground.

All orders must be shipped to a valid address, courier will not be able to ship to P.O. Boxes, poste restante or forwarder addresses.

Tracking your order

A TNT Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.

A TOLL Tracking Number will be assigned to your package as soon as it is shipped. You will receive an email containing the Tracking Number and a link to follow the delivery.

Delivery time

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

In the event no one is available to sign for the package, TNT will leave a notification note and redirect the package to the nearest TNT Local Exchange Locations. If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Deliveries are during office hours, Monday – Friday. As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.

If you require assistance or are unable to contact the courier, please do not hesitate to contact us.

Pick up in store

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification. If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Orders placed online may be picked up directly from our designated Stores.

To select this option, please choose your preferred Store from the list at checkout.

Once your order is ready for in Store pickup, you will receive a notification e-mail. Please present the confirmation e-mail upon collection, along with your ID for verification. If for any reason you are unable to pick up your order within 7 days, we reserve the right to cancel the order and a refund will be issued.

Shipping options and costs

We provide free shipping and delivery service.

Tracking your order

Once your order is shipped, you will receive an message with the tracking number. Please go to the official website of SF express to track your order.

When to expect delivery

The order will be delivered within 6 business days after confirmation. Fragrance delivery may take longer time.
As the courier will require a signature, we suggest you to choose a shipping address where you or someone you trust is available during the day.
In any case, no one could sign the package when delivery, courier will contact the receiver.

Countries we ship to

E-store is currently only available in mainland China, therefore Hongkong, Macao and Taiwan areas are not included.

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.
Delivery usually takes 2–4 business days from the moment the order confirmation e-mail is sent by Prada.
Business days are Monday to Friday, excluding national holidays.
The courier cannot deliver to PO boxes or general delivery addresses.

Tracking your order

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

A DHL tracking number will be assigned to your order as soon as it is shipped. You will receive an e-mail with the tracking number and a link to track the package.
You can also access this information in My Account.

When to expect delivery

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Deliveries are made Monday to Friday during business hours.
As the courier will require a signature, we suggest you choose a shipping address where you or someone you trust is available during the day.
In the event that nobody is available to sign for the package, DHL will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

Countries we ship to

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

Our e-store is available in Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.
Orders can only be shipped to the country where you are located. If you would like your purchase to be delivered to a country other than the one in which you are located, you will have to change the Country on the site menu before placing your order.

 

Returns

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Refund times

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
In-store returns are not eligible for a refund, but can only be returned for exchange or store credit.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted)
  • The return must be requested within 30 days from delivery of the order
  • The products must be shipped back through FedEx or taken to a Prada store in case you prefer an exchange
  • The package can only be returned from the same Country it was delivered to

If you encountered any issue with the products your received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Products can be returned for any reason within 30 days from delivery.
Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.
In your order parcel you will find a printed Return Card and your Return Instructions: kindly follow the indications provided to request your return and send us the products.
Return shipping is free through FedEx: you can leave the package at a drop-off point.
Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.
Should you decide to return with a different courier, the shipping will be at your expense.

Refund times

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

On receipt of the parcel, we will verify the integrity of the items before accepting your return and requesting the refund. Kindly consider this process may take between 5 and 10 days.
The refund is issued directly to the card or PayPal account used for the original purchase, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have requested the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you received our email.

Returns

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number. 

If for any reason you are not satisfied with the products purchased on our website, we offer free return within 30 days from delivery, provided that the products comply with all the Return Conditions in accordance with our terms of purchase. Return request must be submitted within 16 days of the date of order confirmation; items must then be shipped back within 14 days of receiving your return number. 

Return conditions

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging. The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
  • Fragrance must be returned unopened and in its original packaging
  • The products must be shipped back through TNT
  • The order can only be returned from the same Territory it was delivered to

Before requesting a return, please ensure compliance with all the following conditions, in accordance with our terms of purchase:

  • The products you wish to return must be in the same condition as they were delivered, and should be packed in their original packaging. The products must be intact and complete, not used, or damaged in any way with all labels, tags and, security tags attached in their original position and any special packaging and accessories included. Incomplete, damaged, worn or altered items will not be accepted
  • Fragrance must be returned unopened and in its original packaging
  • The products must be shipped back through TOLL
  • The order can only be returned from the same Territory it was delivered to
Requesting and shipping your return

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • An email will be sent to you with your Return Number.
To ship your return:
  • Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery.
  • Organise a pick-up with TNT by calling 13 11 50. Please specify your address and telephone-number.

A Return Instructions form will be included in your order package.

To request a Return Number:

  • Log in to the “Return” section on the website or directly to your “Account”. Enter your order number and the email address associated with your original order.
  • Complete the online form with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return, and the reasons for the return.
  • An email will be sent to you with your Return Number.

To ship your return:

  • Affix to the outside of the return parcel the prepaid shipping waybill displaying the returning address that was included in the original package at delivery.
  • Organize a pick-up with TOLL by calling 0800 865 547. Please specify your address and telephone-number.
Refund

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

On receipt of the parcel, we will verify the condition of the items before accepting your return and authorizing the refund. This process may take between 3 to 5 business days.

Refunds will be issued and credited to the original credit card/account used for the order purchased, and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, if any.

We will send you a confirmation email as soon as we have issued the refund. The credit will be visible in your account within one week or within one or two billing cycles, depending on the time required for banking procedures for the credit card issuers.

Require assistance?

You can contact our Client Service by phone at +800 77232 000 (+800 PRADA 000), 7 days a week, 9AM – 11PM AWST or by email: client.service.apac@prada.com

You can contact our Client Service by phone at +800 77232 000 (+800 PRADA 000), 7 days a week, 9AM – 11AM – MIDNIGHT NZST or by email: client.service.apac@prada.com

Territories we ship to

Our e-store is available in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Territory in which you want your order delivered, as our catalogue and services may differ according to the specific Territory.

You can change site location through the Menu on the top right hand corner of every page.

Our e-store is available in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

Please select the Territory in which you want your order delivered, as our catalogue and services may differ according to the specific Territory.

You can change site location through the Menu on the top right hand corner of every page.

Return conditions

If for any reason you are not satisfied with the products (Except for fragrance, watch, swimsuit, MTM and other non-returnable products) purchased on our website you may return them free of charge within 7 days from delivery.
Before return, please ensure the anti-fake tag has not been removed. The products must be returned in the same condition as they were delivered. Please make sure that they are in their original package, intact, perfectly new, never worn, used or damaged, all purchase documents (item list, invoice, waranty card, anti-fake tag. etc) are complete. After then, you can submit your return request in your account by following the intructions. 

Return request

If for any reason you are not satisfied with the products purchased to our website and the product is perfectly new and never used, you may return them free of charge within 7 days from delivery.
Before return, please ensure the anti-fake tag has not been removed. Beside the conditions ablove, please also make sure that they are intact with all tags attached and all relevant purchase document (item list, invoice, waranty card, anti-fake tag. etc), perfectly new, never worn, used or damaged in any way and that they are returned in their original package.
To perform a return please:
1. log in to your “Account” using your mobile phone number;
2. complete the online fields with all requested information, such as the details of the single models, the precise quantity of the articles you wish to return;
3. remark the reasons for the return.

Return shipping

You can submit the return reuqest under "My account. Please kindly note that we are unable to accept any returned goods without receiving the online return reuqest. After applying for a return, you will be contacted by Client Service within 3 business days.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund.We will send you a SMS as soon as we have authorized the refund. The payment method that you have used for the original purchase will affect the time when the refund is visible in your payment account. Please check your original payment account.

Return conditions

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery.

Before requesting a return, please ensure that the items comply with our terms of sale.

Items purchased may not be exchanged and, therefore, if you would like to exchange your purchase, you can return the item under the terms and conditions described herein and proceed with a new order.

The products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, perfectly new, never worn, used or damaged in any way and that they are returned in their original package with all tags attached.
Perfumes can be returned provided they are still unsealed and in their original package.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

Return request

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

If for any reason you are not satisfied with the products purchased on our website, we offer free returns within 14 days of delivery.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.

Inside the order package, you will also find a return form containing all of the necessary information to request your return and for shipping.
Before completing the return, it is important to verify that the return meets the conditions indicated above and in the Terms of Sale.

Return shipping

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

The following is required to make a return:

  1. submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
  2. complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
  3. attach the adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
  4. The following is also necessary when returning perfumes.
    Possibly use the original packaging. Should it not be possible, please follow the instructions here below:
    - the packaging used to return perfumes shall contain perfumes  only;
    - the packaging  shall be stiff and protective, and appropriate materials shall keep the perfume  safe from bumps (pluriball, paper and so on);
    - each packaging containing a perfume shall bear a rhomboidal label on the outside. The original packaging already contains an adhesive label ready to be used, if need be.
  5. open a pickup request with DHL by sending an e-mail to prada.it@dhl.com, cc client.service.eu@prada.com pointing out if the return contains a perfume. In doing so, please specify your pick up address, telephone number and preferred date (excluding weekends) that will need to be confirmed by DHL.

By following these instructions, DHL will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

The return process takes about 7 days, then we will send you a refund confirmation email. 

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.eu@prada.com or by phone at + 800 800 77232.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.
The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.
We will send you a confirmation e-mail as soon as we have authorized the refund. The credit will appear in your account approximately within one or two billing cycles from the date of the return, based on the conditions of the payment method used.

 

My Account

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.
Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  1. Save various billing and shipping addresses to speed up the ordering process.
  2. Archive order history, track order status and easily request returns.
  3. Create a personalized wish list of your favorite items and share it.
  4. Sign up for the Newsletter.
Recover password for My Account

Please access "My Account" and click on the “Forgot password” link to receive a verification code to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores.

Find in store

Use this tool to get the address, opening hours and other detailed information of your nearest store.

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns.
  • Create a personalized wish list of your favorite items and share it.
  • Sign up for the Newsletter.
Recover password for My Account

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

Wish list

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

Request appointment in Store

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Use this tool to request an appointment in any of our listed Stores.

Find in store

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

Use this tool to locate a certain item in our Stores and contact the store.

沪ICP备11025989号
_back to top